First time ordering from Edge of Ember, took advantage of their 30% off Black Friday sale after eying up a necklace and a bracelet for a while. Pleasantly surprised at the quick delivery, lovely packa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From start to finish, Edge of Ember has not failed to impress. Website very easy to navigate and the sales process very easy. Delivery was spot on too. The product itself is of amazing quality and my... See more
Company replied
I recently contacted Edge of Ember regarding a necklace I have had for coming up 5 years. It had lost its lustre and I wanted to enquire about a replate. Zoe, the customer service agent, could not ha... See more
Company replied
Purchased a lovely gold plated wrist bracelet as a Christmas gift. Swift, safe delivery, whilst the bracelet itself was of high quality, which was much appreciated by the recipient. I shall certainly... See more
Company replied
4.4
Excellent
210 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Looks exactly like the pictures my…
Looks exactly like the pictures my partner loves it thankyou.
October 20, 2025
Reply from Edge of Ember
Hi Eamonn,
Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know that your partner loves the necklace and that it looks exactly like the pictures. 🥰
We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember. We’re thrilled it brought a smile to your partner’s face!
Please don't hesitate to reach out if we can help with anything going forward.
Bought a necklace for my daughter which…
Bought a necklace for my daughter which had both our birthstones on and she loves it
July 1, 2025
Unprompted review
Reply from Edge of Ember
Hi Annemarie,
Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know you bought a necklace for your daughter with both of your birthstones. 🥰
We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember. It’s wonderful to hear she loves it!
Please don't hesitate to reach out if we can help with anything going forward.
Absolutely amazing customer service.
Absolutely amazing customer service.
For what was essentially my fault... Super chuffed and they will now be my go-to for jewelry. Thank you team!
October 14, 2025
Unprompted review
Reply from Edge of Ember
Hi Ali,
Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know about your experience with our customer service. 🥰
We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember. We’re delighted we could help and look forward to being your go-to for jewelry!
Please don't hesitate to reach out if we can help with anything going forward.
Beautiful necklace
Beautiful necklace, great delivery. Was a very well received gift, thank you 🙏🏼
September 18, 2025
Reply from Edge of Ember
Hi Lucie,
Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know that your necklace was a well-received gift and arrived promptly. 🥰
We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember. It’s wonderful to hear it brought joy to the recipient!
Please don't hesitate to reach out if we can help with anything going forward.
My earrings are really beautiful
My earrings are really beautiful - brilliant quality and really unique.
The customer service is fantastic.
August 25, 2025
Unprompted review
Reply from Edge of Ember
Hi Jen,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your earrings and that you found them unique and brilliant quality. 🥰
It’s also fantastic to know our customer service met your expectations. Please reach out anytime if we can help with anything in the future!
Worth waiting for
The ring I ordered was a customised one and was told I'd have to wait 4 to 6 weeks but it arrived slightly ahead of schedule and I'm thrilled with it.
August 21, 2025
Reply from Edge of Ember
Hi Aline,
Thank you so much for your kind review! We’re delighted that your customised ring arrived ahead of schedule and that you’re thrilled with it. 🥰
It’s wonderful to know we could deliver a special piece that met your expectations. We’re always here for any future orders!
Next level customer service
Excellent service, top quality prouct! Communication is about as good as it gets, with super quick response times.
August 20, 2025
Reply from Edge of Ember
Hi Jon,
Thank you so much for your lovely feedback! We’re thrilled to hear that you were impressed with both the service and the quality of your product. 🥰
We really appreciate your kind words about our communication and quick responses. Please don’t hesitate to get in touch anytime!
No refunds on sale items
I ordered two necklaces in the sale. When they arrive I really liked one but the other did not look like the picture. I could have bought fashion jewellery and it would have been no different.
It took a week to arrive.
I was disappointed to find I could not have a refund only a credit note. I didn’t think this was allowed with distance selling?
I love the necklace I kept
July 31, 2025
Unprompted review
Reply from Edge of Ember
Hi Stephanie,
Thank you for your honest feedback. We’re glad to hear that you love the necklace you kept! 🥰
We’re sorry that the other item didn’t meet your expectations. Our policy on sale items is noted in our terms and conditions, and we always try to be as clear as possible about this. We truly appreciate you taking the time to share your feedback, as it helps us improve our products and service.
Loved the experience
Loved the experience
I ordered an engraved necklace as a gift for my partner and she loved it so much! Quality seems quite good, but the clasp of the necklace is a bit strong and hard if you have weak nails. While checking out I saw a ear cuff that I couldn't resist to order and it is the best gift I have made myself in a long while (unfortunately I lost it shortly after :().
Highly recommend the brand!
August 28, 2025
Unprompted review
Reply from Edge of Ember
Hi Marie,
Thank you so much for your wonderful review! We’re thrilled to hear that your partner loved the engraved necklace and that you enjoyed your self-gift too. 🥰
We appreciate your note about the clasp and will keep that in mind as we continue to refine our designs. Thank you for highly recommending us!
Reply from Edge of Ember
Hi Nicola,
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your jewellery and that it’s well made. 🥰
We’re always here if you need anything in the future!
Beautiful made to order necklace which…
Beautiful made to order necklace which arrived in just 3 weeks! It's a present for
my sister whuch I know she's going to love. Can't wait to give it to her!
August 7, 2025
Unprompted review
Reply from Edge of Ember
Hi Lola, Thank you so much for the review. It's so great to hear you have a great experience with Edge of Ember and we truly hope you sister loves her gift.🥰
Please don't hesitate to reach out if we can help with anything going forward.
Fabulous bracelet
Just received the fabulous bracelet I bought for my wife. Very pleased, and a great customer service team too! Will be buying from here again.
August 15, 2025
Unprompted review
Reply from Edge of Ember
Hi Matthew, Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know about your experience with this gift. 🥰
We are so happy to hear that you were pleased with the bracelet for your wife, and that you received great customer service.
Please don't hesitate to reach out if we can help with anything going forward.
Lots of lovely products
Lots of lovely products. Easy to order online. Lovely packaging. Gift for a special birthday so ordeed birthstone bracelet. Beautiful! Recipient loved it.
July 21, 2025
Reply from Edge of Ember
Hi Tracey, Thank you so much for your review. We are so pleased to hear the recipient loved their gift and that you enjoyed your overall experience with Edge of Ember. 🥰
Please don't hesitate to reach out if we can help with anything going forward.
Great Customer Service
My daughter and I have bought several pieces over the summer, it has arrived quickly and was beautifully packaged. We wanted to return a couple of items and place new orders which all went smoothly.
We are very happy with what we chose (for ourselves and gifts) and will be buying more in the future.
July 21, 2025
Reply from Edge of Ember
Hi Karen, Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know about your experience with us. 🥰
We are so happy to hear that you've been a repeat customer with your daughter over the summer.
Please don't hesitate to reach out if we can help with anything going forward.
Very helpful and attractive Web site
Very helpful and attractive Web site. Delivery 3 days with Royal Mail, presented in a lovely dark green box. My enquiry about my necklace answered promptly in a helpful and friendly email.
July 21, 2025
Reply from Edge of Ember
Hi Barbara, Thank you so much for your review. We are so happy to hear that you had such a great experience with our customer service and that you were pleased with our packaging. 🥰
Please don't hesitate to reach out if we can help with anything going forward.
Tiny, exquisite sparkler
I was surprised at how quickly my single earring was delivered given that I don’t live in the UK. The earring is tiny, but exquisite. I thought at first that it was too small, but stacked with other earrings, it’s perfect. My husband says the earring has a lovely sparkle. I won’t hesitate to buy from E of E again.
June 15, 2025
Unprompted review
Reply from Edge of Ember
Hi , Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know about your experience. 🥰
We are so happy to hear that you were pleased with the earring & delivery.
Please don't hesitate to reach out if we can help with anything going forward.
Stunningly beautiful bracelet for my…
Stunningly beautiful bracelet for my daughters something blue on her wedding. Thank you
June 18, 2025
Reply from Edge of Ember
Hi Theresa, Thank you so much for your review. We are so happy to hear that you were pleased with the necklace you purchased for you daughter's special occasion. Please don't hesitate to reach out if we can help with anything going forward.
Reply from Edge of Ember
Hi Sue, Thank you for the wonderful review! We're so pleased to hear you are happy with your Edge of Ember necklace and can't wait for you to shop with us again.
Reply from Edge of Ember
Hi Emily, Thank you for the great review! We're so happy to hear you are pleased with your new Edge of Ember pieces, and that you're impressed by the quality. We hope to hear from you again soon.
I purchased an item and did not like…
I purchased an item and did not like the size of the pendent so returned the item and I did not receive my refund. I was told the parcel was empty. Please everyone be careful when purchasing any items as the service I received was awful 😞
November 29, 2024
Unprompted review
Reply from Edge of Ember
Hi Iffat, Thanks for taking the time to share your thoughts and sorry to hear about your disappointment.
Unfortunately, following a thorough investigation conducted both internally and with our courier partner, we can confirm that your return was received empty, and courier records indicate a successful delivery of an intact package back to us.
We understand that discrepancies can be frustrating, and hope your bank was able to assist you further in resolving any payment concerns.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.