While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

3.5

Average

TrustScore 3.5 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful... no other word could be used

My experience with this company has been the WORST I have ever dealt with.

I don't even get how they do not end up in court with those behaviors...

It took them over three months to get my membership canceled. The support is nonexistent, and they fail to follow up properly.

I never received the refund they promised on the two extra months charged BECAUSE OF THEIR inability to reply.

Supposedly, it was charged because their payment partner is separated, and they can't do anything blablabla... but I would be refunded (oops, no!?)

But that's not even the bad part; it's small amounts, and at least I was finally done dealing with them! At least I thought so, because...

HELL NO, four months later, they ARE BACK with fraudulent charge requests and wasting my time AGAIN.

I guess their CRM is so bad they can't even notice that I have NOT been living at that address since NOVEMBER 2023 and somehow reopened an account in my name WITHOUT my consent or request.

My advice: if you seek a proper solution for your needs, you should look elsewhere (unless you are ready to waste hours and days dealing with their terrific errors and processes).

July 16, 2024
Unprompted review
Show reviews in all languages. (111 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look