Edlets Reviews 1,196

Very helpful, friendly and efficient.

Nick was extremely responsive and arranged our lodgings with short notice and on Good Friday, when everything was closing early. Email Correspondence was prompt and we enjoyed our stay.

Excellent support from Ali in the office who found me the right property within minutes of being contacted

Thoughtful personal engagement. Called up to talk about the possible holiday lets.

This is a great service. Bot only are Edlets people very knowledgeable about properties and areas but they are also very friendly and approachable. They really listen to what your requirements are and deliver exactly what you need. Big shout out to Ali!

I would highly recommend Edlets. Dan and Nick were the only agents that I felt were truly trying to find me a flat that fit all my criteria and they did. They gave a very personal service updating me on events and legislation that were affecting my search.

Helpful and friendly and efficient staff over the phone. Makes all the difference!

Customer service is second to none they sorted me with accommodation within a couple of hours and staff were very friendly

I'm booking from the U.S. and Dan was so great explaining what's going on and providing us the best options for our college group.

The agents were very quick to respond and to accommodate needs.

Ally was very helpful in looking for accommodation and found something to meet my needs.
I would have given her 5 stars but your website is not perfect. I put in a lot of enquiries for which I got no response.

We just booked a flat in Edinburgh with Edlets for June 2023. They responded quickly to my inquiry, listened to my requests, and gave me a list of possibilities from which to choose. The office called me from Edinburgh (I'm in California), and we booked. Very personal service, friendly, and helpful. Looking forward to our stay!

The team at Edlets is helpful and supportive. We have loved our stay.

They went out of their way to find exactly what we were looking for and called me when they found it.
It was great so far.

Booked accommodation via AirBNB and received a message from Edlets asking me to call them to verify booking (this after paying 50% of the booking balance).

Edlets then proceeded to tell me they manage the property but it was no longer available. Poor AirBNB availability management.

Edlets then said they would send alternative properties, which they did 24 hours later. Another booking was placed from a listing they sent through, only for them to take the money, then cancel it 24 hours later.

They've now sent another email with available properties which are between 300% and 500% more expensive.

No wonder there is an EdletsSucks hashtag on Twitter.

Every person we dealt with was unfailingly cheerful and kind.

Great experience, really useful to talk to someone on the phone!

We had booked a large accommodation through Eldest for Fringe festival 2020. Covid struck and like most people, we had to cancel. Eldest was holding close to a $1000 of our money. When I asked for a refund they said no because they were losing a lot of money due to cold. I explained to them that we also did short term rentals in the states and also had lost a lot of money. no one could have predicted that and so we refunded every single person and I felt they should do the same. The answer was no again. After 2 more attempts, they finally agreed to let us use the money on our next booking the following year. Of course next year was the same, with them still refusing to refund our money. last year I finally returned to Edinburgh, called them and found a place that we wanted and asked them to book it. they did. Sooo what's the problem, you ask. I got a bill for the rental minus deposit. they then told me that I could only use MY money to pay the deposit and would have to pay the rest of the rental out of pocket. WHAT!? the rental on this particular year was much smaller and the deposit on the last house would have more than covered it. they kept saying I could use it the next time I was in town. Again, I was stunned . they've held my money for 3 years and still won't let me use it for a rental, and as I read in the other reviews there seems to be no organization to catch these thieves and make them reimburse the money. Scotland should do something about this because it makes me leery to rent anymore and leaves a very bad taste in the mouth. I cancelled the rental since I had no intention of encouraging their behavior and to this day, nov 11,2022 they still have retained every cent of our money, THIS IS A VERY BAD COMPANY TO DO BUSINESS WITH. BE FOREWARNED.

Responded quickly to my enquiries, sent info by email and extremely helpful on the phone when asking questions about our intended stay during the Festival next year.

Friendly helpful staff on the phone good selection of properties to choose from