I find it hard to believe Edraw has a 4.5 star rating. Edraw must have paid for those. I got this tool to create quick PFD's for quote support. Not engineering drawings. Well, advert made it sound l... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
EdrawMax is one of the easiest diagramming tool with a lightning fast interface. It helped me in my Thesis to create flowcharts, mind maps and several other diagrams. Not only that but I also used it... See more
Company replied
I've been using eDraw Max now for some time and I've found it to be a superb drawing package. Flexible, adaptive, and very easy to use. It doesn't take a minute to import images for use in personal li... See more
Company replied
I’m constantly amazed by the templates in EdrawMax. It’s like they’ve thought of everything! Each template feels tailor-made for my needs, making it incredibly easy to get started on any project.
Company details
Written by the company
EdrawMax is an all-in-one drawing software that makes it easier and more reliable for beginners to draw professional graphical diagrams, such as flowcharts, network diagrams, organization charts,market analysis, architectural plans, mind maps, fashion design, UML diagrams, workflow diagrams, program structure, web design diagrams, electrical engineering diagrams, directional diagrams, and database diagrams and more.
Contact info
Unit D, 16/F, One Capital Place, 18 Luard Road, Wan Chai, 999077, Hong Kong, Hong Kong
- customer_service@wondershare.com
- edrawmax.wondershare.com
4.2
Great
58 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hard to believe that EDRAW has a 4.5 star rating
I find it hard to believe Edraw has a 4.5 star rating. Edraw must have paid for those. I got this tool to create quick PFD's for quote support. Not engineering drawings. Well, advert made it sound like I could upload drawings, or describe what I want drawn and it would do it. But that is not the case, The Edraw AI is slightly retarded I think. Trying to draw was terrible slow frustrating and clunky. Also, the billed me for a year like 2 days into the free trial and wont refund (because I used to many credits to create one drawing). The $150 was just payment for another lesson to check reviews and do due diligence. .... sigh
February 12, 2026
Unprompted review
Reply from Wondershare Edrawmax
Hi there. Thank you for sharing your honest experience, and I’m genuinely sorry to hear that Edraw did not meet your expectations—especially regarding the AI functionality and the billing issue.
We strive to be transparent in our advertising, so it’s disappointing to hear that the tool did not perform the way the ad suggested for your PFDs. Your feedback about the AI being 'clunky' and slow is valid, and we are constantly working to improve our features based on comments like yours.
Regarding the billing: PDFelement software offers a free trial version, so customers can 'test-drive' before deciding to purchase. The free trial is intended to give users an opportunity to download and test the product to ensure it meets their needs and performs as expected before committing to a purchase. However, it is important to note that the trial version provides a limited experience of the program's features. In order to unlock and enjoy all the features our software has to offer, you will need to purchase the full version of the product.
In case you need any help while using our product or need tech support, please submit your feedback through the in-app Feedback. You can find it under the Question Mark (？) icon in the menu bar.
Installs things on a PC you can't get rid of
This would be great if they hadn't installed a button on my computer that I cannot get rid of. It even shows up when I'm watching movies. Incredibly irritating and an invasion of privacy from this Chinese firm. Avoid.
January 18, 2026
Unprompted review
Reply from Wondershare Edrawmax
We sincerely apologize for the disruption caused by this button. This is not our intended user experience. To better help you with this issue, could you submit a screenshot of the button you mentioned via the in-app Feedback menu so that we can further check this issue for you? We appreciate your time and support.
Appauling customer service
I have a lifetime licence to EDrawMax and was prompted to upgrade from V14 to V15. Having installed V15, the software now claims that I have a 'free trial' version, despite me activating it with my lifetime key.
I contacted support... It seems you can only get one response per day and that response is "this is how you activate your software". I have explained that the software is activated but no one seems to read what I am writing and no one seems to care enough to fix the actual problem.
December 4, 2025
Unprompted review
Reply from Wondershare Edrawmax
Thank you for taking the time to share your experience, and please accept our sincere apologies for the significant frustration this has caused. We are truly sorry to hear about the activation issue you encountered after upgrading to V15 and for the subsequent unsatisfactory support experience. This is certainly not the level of service you deserve.
Regarding V15 showing as a "Free Trial" despite your lifetime license, please check if you have activated the pro version while launching the software. If so, you may ignore the upgrade promotion as you have activated the pro version.
We are committed to restoring your faith in our service and product by making more efforts to make improvement.
Thank you again for your patience and for bringing this to our attention. We are here to make this right.
Super efficient and user-friendly
Super efficient and user-friendly, with a rich library of templates and symbols that make diagram creation quick and seamless. I’ve been using it for the past year, and it’s consistently delivered great results for both personal and professional use.
July 1, 2024
Unprompted review
Reply from Wondershare Edrawmax
We strive to provide the best possible products and services to our customers, and your kind words serve as a great motivation for us to continue doing so. We truly appreciate your support and loyalty.
EdrawMax: my diagramming buddy
EdrawMax is one of the easiest diagramming tool with a lightning fast interface. It helped me in my Thesis to create flowcharts, mind maps and several other diagrams. Not only that but I also used it to edit diagrams created on other tools from my friends. What I loved was its huge library of amazing templates that are editable. Saved me hours of time that would take to make a diagram from scratch, plus, the templates are great to get a creative idea from. I would recommend EdrawMax to everyone who are either students or working a corporate job. Best tool ever.
July 18, 2024
Unprompted review
Reply from Wondershare Edrawmax
We strive to provide the best possible products and services to our customers, and your kind words serve as a great motivation for us to continue doing so. We truly appreciate your support and loyalty.
EdrawMax is fantastic
I've been using EdrawMax since 2022, and it is one of the best software tools for creating floor plans and flowcharts. I recommend that everyone use the same.
June 25, 2024
Unprompted review
Reply from Wondershare Edrawmax
We strive to provide the best possible products and services to our customers, and your kind words serve as a great motivation for us to continue doing so. We truly appreciate your support and loyalty.
Very good and easy to install and…
Very good and easy to install and use....templates are also very usefull.
April 7, 2025
Unprompted review
Reply from Wondershare Edrawmax
Thank you so much for taking the time to share your experience. We truly appreciate your kind words and support. It is our pleasure to provide you with quality products and services, and we are thrilled to hear that you are satisfied with them.
Your feedback is invaluable in helping us continue to improve and serve our customers better. If you have any further suggestions or need assistance, please do not hesitate to reach out to us. We are always here to help.
Like an engineering student
Like an engineering student, edraw has helped with countless projects, making my homeworks some much easier and presentable
October 8, 2024
Unprompted review
Reply from Wondershare Edrawmax
Thank you so much for taking the time to share your experience. We truly appreciate your kind words and support. It is our pleasure to provide you with quality products and services, and we are thrilled to hear that you are satisfied with them.
Your feedback is invaluable in helping us continue to improve and serve our customers better. If you have any further suggestions or need assistance, please do not hesitate to reach out to us. We are always here to help.
Edraw Max Powerful Sofware
Edraw Max is an incredibly powerful and user-friendly drawing software! Its vast template library, intuitive interface, and robust features make it perfect for creating professional diagrams, flowcharts, and infographics. Highly recommended!
April 12, 2025
Unprompted review
Reply from Wondershare Edrawmax
Thank you so much for taking the time to share your experience. We truly appreciate your kind words and support. It is our pleasure to provide you with quality products and services, and we are thrilled to hear that you are satisfied with them.
Your feedback is invaluable in helping us continue to improve and serve our customers better. If you have any further suggestions or need assistance, please do not hesitate to reach out to us. We are always here to help.
First time using a product like this.
First time using a product like this, I was impressed and would definitely use again.
April 6, 2025
Unprompted review
Reply from Wondershare Edrawmax
Thank you so much for sharing your experience. We are genuinely grateful for your kind words and support. If you have any further questions, or suggestions, or need assistance, please feel free to reach out to our customer support team.
great software
February 6, 2025
Unprompted review
Reply from Wondershare Edrawmax
Thank you for your comments! We will continue to work hard to improve and innovate to provide a better user experience.
Amazed to Draw
Everyday, circuit diagrams of my projects are happily executed with Edraw MAX. Their sophisticated templates allow all people to work easily and conveniently on their projects.
April 9, 2025
Unprompted review
Reply from Wondershare Edrawmax
We are so delighted and grateful to hear your satisfaction with our product! Your encouragement is our motivation to continuously improve our products and services.
If you have other suggestions or comments, please feel free to contact our customer service team. We are committed to continuous innovation and improvement of user experience!
The ease of use and functionalities is…
The ease of use and functionalities is fantastic
April 9, 2025
Unprompted review
Reply from Wondershare Edrawmax
Thank you so much for sharing your positive experience with us. We are genuinely grateful for your kind words and support. If you have any further questions, or suggestions, or need assistance, please feel free to reach out to us.
good job great software
April 9, 2025
Unprompted review
Reply from Wondershare Edrawmax
Thank you for your good comments! We will continue to work hard to improve and innovate to provide a better user experience. Thank you for your support!
Awesome !!
Awesome !!
But I could not understand how to utilize this feature.
Is there any tutorial on point?
April 4, 2025
Unprompted review
Reply from Wondershare Edrawmax
Thank you for your comments! We will continue to work hard to improve and innovate to provide a better user experience.
If you need the detailed tutorial for the features, you can refer to the user guide below for more details.
https://edrawmax.wondershare.com/guide/
If you have other suggestions or comments, please feel free to contact our customer service team. We are committed to continuous innovation and improvement of user experience!
I’m an IT manager of footwear…
I’m an IT manager of footwear manufacturing company. Because of orders growth, we keep building new factories. I love to use Wondershare Edrawmax to draw layout planes. It’s very convenient and has many objects to support me on networking plans.
February 11, 2025
Unprompted review
Reply from Wondershare Edrawmax
We are so delighted and grateful to hear your satisfaction with our product! Your encouragement is our motivation to continuously improve our products and services.
If you have other suggestions or comments, please feel free to contact our customer service team. We are committed to continuous innovation and improvement of user experience!
Its a very handy app to do tons of graphical items
Its a very handy app to do tons of different graphical projects, from simple grant charts to very sophisticated electrical single line diagrams
April 4, 2025
Unprompted review
Reply from Wondershare Edrawmax
Thank you so much for sharing your positive experience with us. We are genuinely grateful for your kind words and support. If you have any further questions, or suggestions, or need assistance, please feel free to reach out to us.
Best Every Buy
I have been using Edrawmax for three years now. Before this I had to use multiple software to get my things done. However this proved an all-in-one hub for everything I required to do in my work, which included reports, presentations, information memorandums, and design elements. Everything needs some design inspiration and necessary tools which were scattered in multiple applications before the arrival of Edrawmax.
I highly recommend this software. Actually, it's a must have.
April 4, 2025
Unprompted review
Reply from Wondershare Edrawmax
We are so delighted and grateful to hear your satisfaction with our product! Your encouragement is our motivation to continuously improve our products and services.
If you have other suggestions or comments, please feel free to contact our customer service team. We are committed to continuous innovation and improvement of user experience!
great customer service
April 4, 2025
Unprompted review
Reply from Wondershare Edrawmax
We are so delighted and grateful to hear your satisfaction with our customer service! Your encouragement is our motivation to continuously improve our products and services.
If you have other suggestions or comments, please feel free to contact our customer service team. We are committed to continuous innovation and improvement of user experience!
Best visio alternative
EdrawMax is, in my opinion, the best alternative to Microsoft Visio, especially thanks to its one-time payment model. It offers an intuitive interface, a rich library of templates, compatibility with Visio files (.vsdx), and the flexibility to create all types of diagrams—flowcharts, plans, network maps, and more. Versatile, easy to use, and available on multiple platforms (Windows, Mac, Web), it also works offline, which is ideal for secure environments. A solid choice for professionals looking for a powerful diagramming tool without recurring subscription fees.
April 6, 2024
Unprompted review
Reply from Wondershare Edrawmax
We are so delighted and grateful to hear your satisfaction with our product! Your encouragement is our motivation to continuously improve our products and services.
If you have other suggestions or comments, please feel free to contact our customer service team. We are committed to continuous innovation and improvement of user experience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.