There charging over the last year has not been correct and has changed several times without my knowledge. The BT/EE Guides looked into this very thoroughly, explained what it should be and helped me... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All I wanted to do was renew my 24 mths contract for the Broadband, and look at TV/Entertainment packages. This has taken my almost 2 weeks in several calls and sadly 2 non-return calls from EE. All... See more
Company replied
Kimberley was excellent, couldn't ask for a more polite and patient lady. Id hoped to get a tv also , id looked online put it in basket and tried to purchase it at the agreed 24 month with insurance p... See more
Company replied
Great communication with colleague on the phone. I was disappointed the price couldn’t come down further ( for my mobile and broadband) as you have better rates for new customers and would like to see... See more
Company replied
Company details
About EE
Written by the company
EE is one of UK’s largest subscription businesses, backed by the UK’s biggest and fastest mobile network, offering superfast connections in more places than any other operator. Built on the foundation of decades of mobile and broadband leadership, EE is on a mission to be the most personal and customer-focused technology brand in the UK by playing a more meaningful role in customers’ lives, with a suite of exciting products and services open to all UK consumers, available via a new ‘EE ID’ digital platform.
EE’s mobile network continues to receive extensive recognition including UK's best overall network by RootMetrics® every year since 2014, as well as being named Network of the Year at the 2022 Mobile Industry Awards.
EE is committed to offering first class service in the industry and has over 400 stores across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. EE won Best Repair Service and Best Network Provider at the Mobile Industry Awards in September 2023 and was recognised as the provider that does more than any other to deliver a great service.
EE is part of BT Group's Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
Follow us on: Facebook at: www.facebook.com/ee Twitter at: www.twitter.com/ee YouTube at: www.youtube.com/ee LinkedIn at: www.linkedin.com/company/ee-uk
Contact info
United Kingdom
- ee.co.uk
4.2
Great
71K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent customer rapport
Within the realms of the currently possible this was EE being proactive to the threat of the loss of a customer
Quick learning that charging more for an inferior product won’t work
Realistic competitive pricing and excellent customer services rapport saved your skin
May 20, 2026
Reply from EE
Hi there,
We're happy to hear that our proactive approach and competitive pricing met your expectations. We appreciate your positive feedback on our customer service. Thank you for sharing your experience.
-Chris G
Was very helpful and great advise
May 20, 2026
Reply from EE
Hi Robert,
We appreciate your kind words. We are glad we could help and provide great advice.
-Chris G
Callum
Callum, from the orders team, was great. Listened thoroughly to my complaint and was keen to resolve. Escalated to manager as appropriate. Follow up call received as promised and resolved the issue in a prompt manner. Would recommend based on this experience.
May 20, 2026
Reply from EE
Hi Laura,
We appreciate you sharing your feedback. We're happy to hear that our team member listened to your complaint and resolved the issue. Thanks for your recommendation!
-Chris G
All was needed was a bit of Oomph ! 👏
Once I got through to the correct department.! That took awhile!! .. You know ?? .When you’re getting a bit older, you tend to find the techno jargon a little tough to understand. Therefore it’s great when your problems are related too & explained patiently. That said the customer service I had from Ikram & Amber was brilliant .I’m hoping that my WI-FI delivers after receiving superbly that all that was required was giving it “ a bit of Oomph “ 🤗
May 20, 2026
Reply from EE
Hi Joseph,
We're happy to hear that our team was able to patiently explain things and resolve your issue. We appreciate you sharing your experience.
-Chris G
Great News!
Your operator explained the options and gave the best price for the upgrade. He was prompt and efficient
May 20, 2026
Reply from EE
Hi there,
We're so glad our operator provided excellent options and pricing for your upgrade. Thank you for your kind words!
-Chris G
Reply from EE
Hi Michael,
We're happy to hear that. Thank you so much for your review.
-Chris G
Reply from EE
Hi Lynda,
We're glad to hear that you found our service nice and straight-forward. We appreciate your feedback.
-Chris G
The young lady to whom I spoke was very…
The young lady to whom I spoke was very helpful. Give her a raise.
May 20, 2026
Reply from EE
Hi Stephen,
We are so glad to hear our guide provided such helpful assistance. We appreciate your kind words.
Thanks - CW
I spoke to Tyler who was very helpful…
I spoke to Tyler who was very helpful in explaining about the change over and set up everything, I found him to be very polite helpful in all matters.
May 19, 2026
Reply from EE
Hi Norman,
We're so glad our team member was very helpful in explaining the changeover and setting everything up for you. Thank you for sharing your positive experience!
-Chris G
Reply from EE
Hi Gill,
We're glad our guide was helpful and found you a better deal.
Thanks - CW
Professional friendly staff who know…
Professional friendly staff who know what they are doing
May 20, 2026
Reply from EE
Hi Christine,
We appreciate your kind words about our professional and friendly team. Thanks for your review.
-Chris G
A very good member of staff
A very good member of staff - explained all the options well and made the experience easy.
May 20, 2026
Reply from EE
Hi there,
We're delighted to hear that our guide made everything nice and easy for you. Thanks for your review.
-Chris G
Overall experience with EE jas been…
Overall experience with EE jas been most uplifting, fast amd effective service xx
May 18, 2026
Reply from EE
Hi Michelle,
We're so glad to hear you had such a fantastic experience. Thanks for sharing your positive feedback.
-Chris G
Very good service
Professional and very good service customer service working very fast and clearly
May 20, 2026
Reply from EE
Hi Robert,
We're so pleased our team provided professional, fast, and clear service. We appreciate your kind words.
Thanks - CW
I have changed through the employee…
I have changed through the employee portal and the service was excellant.
May 20, 2026
Reply from EE
Hi Christopher,
We are so glad to hear you had an excellent experience with our employee portal. Thank you for your feedback!
Thanks - CW
the guide was extremely helpful and…
the guide was extremely helpful and helped me to get a contract that i was happy with.
May 20, 2026
Reply from EE
Hi Vincent,
We're so glad our guide was extremely helpful and assisted you in securing a contract you're happy with. We appreciate your positive feedback!
Thanks - CW
Efficient and courteous service given
I am ancient and my son did the technology and I supplied any information required . My son was dealt with by a pleasant lady and the contract for my new service to last 2 years was efficiently dealt with .
May 16, 2026
Reply from EE
Hi,
We're so glad to hear that our team provided efficient and pleasant service for your new contract. Thank you for sharing your positive experience with us!
Thanks - CW
Price increases.
EE provide a great mobile and internet service but I don’t think that they look after their loyal customers. When the internet is due for renewal I will be looking for a better price with a similar service and the same goes for mobile phone contracts. They automatically increase costs every year. No more for me!
February 13, 2026
Reply from EE
Hi Pete,
Thank you for taking the time to leave a review.
We appreciate you sharing your experience with us and have taken your feedback on board.
Thanks
-Chris G
Reply from EE
Hi,
We appreciate you taking the time to send us feedback.
Thanks - CW
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.