Customer service makes this experience 5 out of 5. Dealt with a lady called Natalie that went the extra mile finding out everything we needed with a ventilation system and kept her awesome attitude... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good price and quick delivery of my initial purchase. However, it is their customer focused response to that unit failing, several months later, that stands out. A replacement was sent out the sam... See more
Company replied
I bought a PPV fan. It was an excellent price and the technical support and customer service was top notch when helping me fault find and ship a replacement out to me the next day. The fan it’s had be... See more
Company replied
Great experience , usually use another retailer but with Efans quick response and help as our first choice was obsolete . we placed the order with no regrets. 400mm fan received , installed and will u... See more
Company replied
Company details
Written by the company
We are the online store for ventilation & heating equipment. Free UK delivery, free expert advice and great deals on the best range of fans, air terminals & heat recovery units.
Contact info
United Kingdom
- 0161 818 2050
- hello@efans.co.uk
- efans.co.uk
4.8
Excellent
340 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A no hassle company
Could customer service ensured I had ordered the correct product for my machine. Prompt delivery. A no hassle company.
July 23, 2025
Unprompted review
Reply from eFans Direct
Thank you Nick!
Cheers
Natalie
PPV fan
I bought a PPV fan. It was an excellent price and the technical support and customer service was top notch when helping me fault find and ship a replacement out to me the next day. The fan it’s had been life changing to my family for removing moisture in the house.
September 5, 2025
Unprompted review
Reply from eFans Direct
Thank you for the great review! We’re really pleased we could get everything sorted quickly for you and that the fan has made such a positive difference in your home. If you ever need anything in the future, we’re always happy to help.
Kind regards,
Natalie
Delivery was on time item was packed…
Delivery was on time item was packed well
November 27, 2025
Unprompted review
Prompt Delivery
November 27, 2025
Unprompted review
I had to call and email several times…
I had to call and email several times because they did not provide the quote as promised, despite assuring me it would be sent the same day. Additionally, their pricing is approximately 20% higher than other suppliers, which makes the situation even more concerning.
November 18, 2025
Unprompted review
Reply from eFans Direct
Morning Bekim,
Thank you for your review, and I’m sorry to hear we didn’t meet your expectations. We are extremely saddened to learn of your feedback, as our team have been as accommodating as possible throughout your enquiry.
For clarity, your enquiry came in on Mon 17 Nov at 9:13pm (outside of business hours). We replied on Tue 18 Nov at 11:15am to inform you we had received your enquiry, and your quote was issued on Wed at 10:13am — all within the 24-hour turnaround we commit to for all enquiries.
Regarding pricing, while we may not always be the lowest, our quotes include specialist technical support, approval drawings, and fast made-to-order lead times, which can make our offering appear higher than basic supply-only options.
We’re sorry we didn’t have the chance to work with you on this occasion, but we hope you’re able to secure the product you need within your budget.
All the best,
Nick
Quick and efficient service
Quick and efficient service. Did a great job and cleared up after themselves.
October 20, 2025
Got what I wanted
November 4, 2025
Unprompted review
Easy to use website from search to…
Easy to use website from search to purchase and punctual delivery of items purchased.
October 15, 2025
Unprompted review
Reply from eFans Direct
Thank you for your review! We’re really glad to hear you found the website easy to use and that your order arrived on time. We appreciate your feedback and hope to see you again soon.
Thanks :)
Natalie
Good product and a fast delivery
November 4, 2025
Unprompted review
Good price and quick delivery
Good price and quick delivery of my initial purchase.
However, it is their customer focused response to that unit failing, several months later, that stands out.
A replacement was sent out the same day I reported the fault and they arranged for the return unit to be collected.
August 25, 2025
Unprompted review
Reply from eFans Direct
Thank you for your review. We’re really glad we could get the fault sorted quickly for you and get a replacement sent out straight away. If you ever need anything in the future, we’re always happy to help.
Kind regards,
Natalie
I received what I ordered in good time
I received what I ordered in good time. Unfortunately what I ordered was incorrect. I cannot find a return address on eFans web site.
October 15, 2025
Reply from eFans Direct
Thank you for your review, and sorry to hear there’s been an issue with your order. Please email us at hello@efans.co.uk with your order details and we’ll be happy to look into this and get it sorted for you.
Kind regards,
Natalie
Excellent service on delivery
September 11, 2025
Buy with confidence…
Great product and after sales service,couldn't fault them! Great to talk to a real person for advice
May 21, 2025
Unprompted review
Reply from eFans Direct
Your welcome Julie. Ha, nothing annoys us more than those automated voice recordings! Glad we could help.
Nick
My exceptional PIV purchase from eFans
I chose eFans to purchase my PIV fan as they came highly recommended!
My PIV arrived promptly, but unfortunately it got slightly damaged in transit with the courier.
I took photographs as proof & sent to eFans customer service who were very understanding & apologetic.
I was initially offered a replacement but decided on damaged discount as it was superficial damage to a corner & wouldn't affect the fans performance.
I fitted & installed the fan personally, as very straight forward & easy to do.
We've had it for a number of months now & its been working very well, is ultra quiet & does exactly what its designed to do, reduce condensation within the home.
I would fully recommend having a PIV & eFans as the supplier as I can't fault their product or service.
A very happy customer indeed!
August 20, 2025
Unprompted review
Reply from eFans Direct
Thank you for the great review. We’re sorry again about the damage in transit, but really pleased we could sort it quickly and that the fan has been working so well for you. We really appreciate the recommendation.
Best wishes
Natalie
eFans Direct is an excellent company
Very efficient, great customer service and excellent product.
August 19, 2024
Unprompted review
Reply from eFans Direct
Thanks so much for your kind review! We’re delighted you’re happy with both the service and the product.
Best wishes,
Natalie
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