Elizabeth V did exactly as I asked and was efficient and helpful. I cancelled as I don't need the service anymore. She made the cancellation effortless, rather than obstructive, which can be the... See more
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Dear Sir / Madam, I just had a great experience with one of your employees, Iraia M. Not only was it a very pleasant experience, it was also a very productive experience as Simona solved all... See more
Company replied
Sadly had to cancel our contract after many years of excellent service. 18 years, I think. As a start-up company, the ability to trade faxes was essential, we could not have done without it. Now we a... See more
Company replied
First time user of efax, and of ever sending a fax! The phone representative Mariana (hope I heard correctly) and Anne Lenihan via the chat box were incredibly helpful. Very quick pick up of calls an... See more
Company replied
Company details
Information provided by various external sources
eFax's world renowned online faxing service allows you to send and receive faxes over the internet safely and securely using your email account or the eFax mobile app. Faxes can be sent via PC or Mac computer, tablets and Android or iOS smartphones. Se...
Contact info
Dragon Road, HG1 5DB, Harrogate, United Kingdom
- efax.co.uk
4.9
Excellent
634 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Eveldina in customer services
Eveldina in customer services made our request simple and it was sorted efficiently- thank you E-fax!
May 2, 2023
Unprompted review
Reply from eFax UK
Hi AG
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Had to get some information about my…
Had to get some information about my account Stefan was very helpful in pointing us where to find the location.
April 21, 2023
Unprompted review
Reply from eFax UK
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Great response time on customer service…
Great response time on customer service desk
April 27, 2023
Unprompted review
Reply from eFax UK
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Great service
Quick, friendly and efficient support when needed. Thanks! :-)
April 26, 2023
Unprompted review
Reply from eFax UK
Hi Gary
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Sending fax to premium number
Had an issue with sending a fax to a premium number in the UK, so contacted efax customer service to solve this issue and it was dealt with very efficiently with additional assistance in setting up auto-forwarding. Highly recommendable A++
April 25, 2023
Unprompted review
Reply from eFax UK
Hi Sazzad
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Efax is easy to use
Efax is easy to use. I can recommend this for everyone. In the beginning I had some challenges but they solved those very quickly.
April 24, 2023
Unprompted review
Reply from eFax UK
Hi Kari
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Very helpful with all patience!!
April 24, 2023
Unprompted review
Reply from eFax UK
Hi Parita
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Great Customer Service
Contacted eFax with a query and was provided excellent customer service from Simona.
April 19, 2023
Unprompted review
Reply from eFax UK
Hi Kim
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Fantastic Service from Elizabeth
Fantastic Service from Elizabeth.
Proficient and polite. Even helped me review my situation for the remaining term left on account
Thx Elizabeth!
April 19, 2023
Unprompted review
Reply from eFax UK
Hi Phil
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Need some help retrieving an old…
Need some help retrieving an old invoice. After sending an email I received a prompt and extremely helpful email back from Simona B, who sent me the required invoice and also gave me some helpful advice how to find them from my account dashboard.
Many thanks ,Simon
April 17, 2023
Unprompted review
Reply from eFax UK
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Everything's ok.
April 18, 2023
Unprompted review
Reply from eFax UK
Hi Guido
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Account update
I needed to cancel an efax number being billed to me for a Business that I no longer needed but I also wanted to ensure I kept my overall account for if I needed to set up an efax for one of my European locations in the future. Stefan dealt with this effectively in a few minutes and was very personable, which makes the whole customer service experience that much better, as trust me, it is becoming harder to find a good customer experience or them to even understand you these days (I'm British English native speaker), even when you are calling to make a query or change to your account as opposed to a complaint!
April 17, 2023
Unprompted review
Reply from eFax UK
Hi Mike
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Great service by the operative today
Great service by the operative today. Very helpful.
April 17, 2023
Unprompted review
Reply from eFax UK
Hi Steve
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
5 stars well done
My email was dealt with promptly, Nicoleta was every efficient and very happy with the manner in which this was dealt with
April 17, 2023
Unprompted review
Reply from eFax UK
Hi Phillip
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
eFax Customer Service
Call answered rapidly with minimum auto-attendant process. Elizabeth completed all account security checks before discussing any customer information. Query resolved quickly and easily, requested information sent without delay.
Excellent!
April 14, 2023
Unprompted review
Reply from eFax UK
Hi David
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Good customer service
Needed copy invoice, received within a couple of minutes, very pleasant lady.
April 13, 2023
Unprompted review
Reply from eFax UK
Hi GYSG Ltd
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Helpful phone support
The advisor on the phone listened and responded helpfully and efficiently and was able to be flexible to support our billing issue
April 12, 2023
Unprompted review
Reply from eFax UK
Hi David
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
I've had a wrong bill and Elizabeth did…
I've had a wrong bill and Elizabeth did an amazing customer support and made sure the situation was rectified as soon as possible.
Definitely recommend
April 12, 2023
Unprompted review
Reply from eFax UK
Hi Diogo
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
eFax have always been very helpful
eFax have always been very helpful and efficient.
I've enjoyed usign the service and was sad to end my contract as I am retiring so no longer have the need.
Elizabeth V was very polite and helful in arranging the closure of my account.
April 13, 2023
Unprompted review
Reply from eFax UK
Hi Eric
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Query quickly and efficiently answered.
April 12, 2023
Unprompted review
Reply from eFax UK
Hi Ray
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
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