I couldn’t update my credit card infos on the web site and all the payments were rejected. But Elizabeth managed to debit 350 euros from my account with disconcerting ease and a charming smile ! Gr... See more
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See what reviewers are saying
I was very happy using Efax for more than 10 years It did exactly whet I expected from it. However I now have no more use for it. The call to terminate my contract was completely free of any hass... See more
Company replied
The call center is very helpful, convenient and I can thank Ms Carmen M. who understood me in the best way and went through the process with kindness. The Efax was used for a very short period beca... See more
Company replied
The service I got from your representative Eveldina was very good. She was polite and very helpful. I appreciate her help very much. Thank you.
Company replied
Company details
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eFax est un service de fax en ligne simple et sécurisé qui permet de faxer fax par email, depuis votre PC ou smartphone. Essai gratuit de 30 jours.
Contact info
Ireland
- efax.fr
A moment you will never forget !
I couldn’t update my credit card infos on the web site and all the payments were rejected. But Elizabeth managed to debit 350 euros from my account with disconcerting ease and a charming smile !
Great experience, I totally recommand.
April 20, 2023
Unprompted review
Reply from eFax FR
Bonjour BDSL Avocats
Merci beaucoup pour les 5 étoiles et votre commentaire, très apprécié! Si vous avez besoin de quoi que ce soit à l'avenir, n'hésitez pas à nous contacter un membre de notre équipe se fera le plaisir de vous aider.
Merci encore,
cordialement L'équipe eFax
VERY PROFESSIONAL
February 15, 2023
Unprompted review
Reply from eFax FR
Bonjour Charles
Merci beaucoup pour les 5 étoiles et votre commentaire, très apprécié! Si vous avez besoin de quoi que ce soit à l'avenir, n'hésitez pas à nous contacter un membre de notre équipe se fera le plaisir de vous aider.
Merci encore,
cordialement L'équipe eFax
The platform (my account) is not…
The platform (my account) is not working at all.
August 31, 2022
Unprompted review
Reply from eFax FR
Hi Roland
We are very sorry to read that you are/were experiencing issuses with the platform. We have send you a private message via Trustpilot to try capture more details and see if we can assist you further.
Many thanks
eFax Customer Support
eFax Support / Nicoleta / Great Support !
Hi,
I Spoke with Nicoleta regarding the 2 modifications that I was willing to make on my invoice and she solved both and answered my questions with professionalism and kindness !
Her support was great !
August 16, 2022
Unprompted review
Reply from eFax FR
Hi Charles
Wonderful feeback, thank you so much. We are so happy to read how satisfied you were with Nicoleta. If you need any help in the future please feel free to let us know.
Many thanks
eFax Support Team
Stephane was great
Stephane was great, friendly, helpful and efficient.
June 16, 2022
Unprompted review
Reply from eFax FR
Hi Pierre
Thank you so much for your feedback, we are delighted Stephane was great, friendly, helpful and efficient. Wonderful feeback, thank you so much. Should you need any help in the future please feel free to let us know.
Many thanks
eFax Support Team
The service I got from your…
The service I got from your representative Eveldina was very good. She was polite and very helpful. I appreciate her help very much. Thank you.
June 10, 2022
Unprompted review
Reply from eFax FR
Hi The SHD Institute
Thank you so much for your great review and feedback about Eveldina, we very much appreciate you taking the time to let us know and share your kind comments. Should you need any help in the future please feel free to let us know.
Many thanks
eFax Support Team
customer service
Efficient customer service when I wished to cancel my subscription. Elizabeth made the process quick and easy.
May 14, 2022
Unprompted review
Reply from eFax FR
Hi Coutaux
Fantastic to read about how efficient you found customer service and how easy Elizabeth made this for you. We thank you for you using the service and if your faxing needs change in the future, we'd love to see you back. Should you need any help in the future please feel free to let us know.
Many thanks
eFax Support Team
Great support team!
I had an enquiry about my account and the response from eFax has been great. My case was handled by Elizabeth and she went a long way to find a solution to my problem and solved it. I'm very grateful to her but also to eFax service that I have been using for many years. Thank you very much
May 12, 2022
Unprompted review
Reply from eFax FR
Hi Jiro
Amazing to read about Elizabeth and the long way she went to find a solution to solve your problem, we are very grateful to her too and we are delighted she was able to assist you. Much thanks for sharing your feedback too, we greatly appreciate this. Should you need any help in the future please feel free to let us know.
Many thanks
eFax Support Team
Clear and nice welcome
Clear and nice welcome, I am satisfied with my conversation with Nicoleta.
February 18, 2022
Unprompted review
Reply from eFax FR
Hi Elodie
Wonderful feeback, thank you so much. We are so happy to read how satisfied you were with Nicoleta and the conversation that you both had. If you need any help in the future please feel free to let us know.
Many thanks
eFax Support Team
Nice!
It was really easy to subscribe and the e-fax service provided worked perfectly! Very simple and very efficient!
February 3, 2022
Unprompted review
Reply from eFax FR
Hi GV
Thanks so much for your fantastic and wonderful review. We are so happy the service was easy to signup to and that you found it very simple and very efficient. Please do let us know if you ever need any further help, we'll be very happy to assist.
Many thanks, please stay safe
eFax Support Team
Reply from eFax FR
Hi Marcel
Thanks so much for your review, we really appreciate it. Please do let us know if you ever need any further help, we'll be very happy to assist.
Many thanks, please stay safe
eFax Support Team
I was very happy using Efax for more…
I was very happy using Efax for more than 10 years
It did exactly whet I expected from it.
However I now have no more use for it.
The call to terminate my contract was completely free of any hassle and was treated very professionally by Marijana Stojanovic. Thanks for the great service till the end.
Pierre Verhoeven
Pretty Pictures
January 17, 2022
Unprompted review
Reply from eFax FR
Hi Pierre
Wonderful review and feedback, we are so happy that you liked the service and had such professional support offered by Marijana, we will be sure to share your kind comments with her. Please do let us know if you ever need any further help, we'll be very happy to assist.
Many thanks, please stay safe
eFax Support Team
Sefan has been very helpful in solving…
Sefan has been very helpful in solving my problem. Kind and listening, is has been a pleasure to talk with him.
January 12, 2022
Unprompted review
Reply from eFax FR
Hi Gallois
We are delighted Sefan was so helpful in solving your problem and that he was so kond and listened. We will pass on your kind comments and feedback to him, it'll make his day. Please do let us know if you ever need any further help, we'll be very happy to assist.
Many thanks, please stay safe
eFax Support Team
Great service
Great service ! Very nice help with Eve D. - Customer Service Advisor - j2 Global.
July 12, 2021
Unprompted review
Reply from eFax FR
Hi Guillaume
Thanks a million for your review and time you took to feedback, we will be sure to pass on your kind feedback and thanks to Eve. Please do let us know if you ever need any further help, we'll be very happy to assist.
Many thanks, please stay safe
eFax Support Team
Customer service is perfect
June 16, 2021
Unprompted review
Reply from eFax FR
Hi Aymeric Sitbon
Thanks a million for your review and time you took to feedback. Please do let us know if you ever need any further help, we'll be very happy to assist.
Many thanks, please stay safe
eFax Support Team
Service parfait
January 15, 2021
Unprompted review
Reply from eFax FR
Bonjour Charles
Merci beaucoup pour les 5 étoiles et votre commentaire, très apprécié! Si vous avez besoin de quoi que ce soit à l'avenir, n'hésitez pas à nous contacter un membre de notre équipe se fera le plaisir de vous aider.
Merci encore,
cordialement L'équipe eFax
eFax is a great faxing service
eFax is a great faxing service. The customer service is wonderful. Highly recommended.
June 19, 2019
Unprompted review
Reply from eFax FR
Hi Elena
Thanks a million for your review, we are delighted you think our service is great and that our customer service team are wonderful, really appreciate your kind comments and review. if you ever need us again in the future please do feel free to sign back up.
Many thanks
eFax Support Team
The call center is very helpful
The call center is very helpful, convenient and I can thank Ms Carmen M. who understood me in the best way and went through the process with kindness.
The Efax was used for a very short period because I'm not a professional and I needed it only to solve a problem with a travel agency but it's a wonderful tool and I would recommend it.
May 27, 2019
Unprompted review
Reply from eFax FR
Hi Alain
Fantastic to read Carmen was so helpful, kind and that you liked our service also, if you ever need us again in the future please do feel free to sign back up.
Many thanks for your review
eFax Support Team
reliable service
May 16, 2019
Unprompted review
Reply from eFax FR
Hi Ange
Many thanks for review, very happy to read you find our service reliable. If you need anything in the future please feel free to let us know.
Many thanks
eFax Support Team
I would like to underline my complete…complete satisfaction with EFAX services
I would like to underline my complete satisfaction with EFAX services and to note in particular the professionalism of the agents contacted by telephone and thank them for the collaboration and efficiency for my company.
CEO
Bruno Jean Elien
April 25, 2019
Unprompted review
Reply from eFax FR
Hi Bruno
Really happy to hear how satisfied you are with the service and in particular to the professionalism of our customer service agents, this really nice to hear and feedback we will be sharing with the team as they will be delighted with these kind comments. If you ever need anything in the future, please do free to let us know and we will be more than happy to help.
P.s Remember to try our other great free features that are included in your service, such as large file sharing, electronic signature and upload document feature. Each are very helpful in your daily life, at the office, on the go, or at home.
Many thanks again
eFax Support Team
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