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I am trying to correct a dollar entry error and they cannot give me a workable solution to correct it. I have been trying to correct for 2 months and have wasted a huge amount of time "chatting" with their reps.
Junk platform that takes forever to try to download a simple 1099. Forgot password links and account creation email links are nonexistent to taking hours to arrive. This means that a 30 second operation requires significant follow up. Terrible service.
Does not allow me to print the whole form when I chose print and mail option. There is no clear message telling customer that they will not get Copy A if they choose print and mail option.
Terrible. No support. Not intuitive. Says "Chat now" and when you click it you have to open a ticket, no actual people. No help when something goes wrong. Just cost me hundreds if not thousands of dollars due to errors they could not help with.
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