Efox Reviews 8

refrubish phones with no after sell service. the return and Exchange policy is all lies.

I bought a Zuk Z2 on efox-shop.com but since it's the same company i can voice my dissatisfaction here also. All was well, but after a month Z2 got extremely hot when charging with the original charger. After that it stopped charging completely. With any charger/cable.

When i tried to contact them i got no response for weeks. After paypal dispute, they finally answered. So i payed 38€ to send the device to China. After 2 months they can't find my parcel in their warehouse. Really??

And because of that they offered me a used device???? in god knows what condition. To insult me further, they offered 120€ efox Coupon instead of a used device. I payed 224€ for the device. Where they came up with this number i have no idea.

So now after i told them only a new unit is acceptable or a full refund of the price i payed - also considering i already lost 38€, they will probably go silent.

I expected at least an apology, a new device and maybe some compensation for the shipping which i had to pay. Their site says you get 15€ back for the shipping. But no.

So if you're tempted to buy something on Efox - take my advice and don't. A horrible attitude and a non existing after sale service.

Should be barred from doing any business in Europe.

In the beginning of February I bought Elephone M3 in E-Fox shop paid via Paypal including DHL Express 3-5 day shipping. Estimated delivery date has been postponed several times. E-fox didn't keep their customers updated about the progress of orders. Their communication was very poor. Weeks were passing by and I got really worried if I would ever get my phone since I couldn't believe their occasional information about »delivery in next week« anymore. I was starting to search answers directly within Elephone company and haven't got an answer from none of more than 15 e-mail address I could find, neither on their facebook site and their forums where I had posted numerous posts in several topics to be seen and replied but with no success. I could only read that they have problems with OS 6.0 which was not stable. Obviously they were aware of their software failure already then. That's where all their lies about delivery time came out. Please check how Elephone company does their business and their respond to customer's issues on their forum bbs.elephone.hk. Zero respond – zero aftersale service. The same with E-Fox.

In the end of May I've finally got my phone after 105 days of waiting - in and paid another €60,40 import costs. I was expecting to get the phone in such phase of development I can only insert my SIM card and start to use it. I was wrong. When I insert my SIM card the display starts to flash continuously and no other move can be done. I thought about damaged SIM card or locked device so I had got a new SIM first, then borrowed a few more SIM cards from my friends at other network operators but still failed to run the device. The device doesn't work with SIM card from any operator in my country (Slovenia-West Europe).
Search for my youtube video: Elephone M3 - Flashing Screen and see how device »works«.

I've contacted E-Fox and Elephone about my problem for a first time two days after delivery via E-mail and two more times every 2 days and posted again in E-fox site, Elephone's Facebook site and Elephone forums.

The only respond I've got was PM from their moderator saying if I violate regulations will once again be silenced or banned« because of my multiple-posting. This is all aftersale »support« I've got. Nothing from E-Fox so far – from the seller who took my money for a device which doesn't work.

Search for "SIM CARD NOT ACCEPTED" topic on bbs.elephone.hk forum and see I'm not the only one in disguise. People have started to receive their M3 phones and have the same problem… well… plenty of them I haven't had a chance to experience yet.

I'm so very disappointed about E-Fox and Elephone's unreliability and attitude within their customers. Their ignorance is unacceptable. I've already informed Paypal about the case.

Stuborn as I am I found out a temporary solution which is definitely not the right and final solution which may help you! But I still think it's ELEPHONE's FAILURE WHICH MUST BE RESOLVED!

1. use your old phone or any other phone
2. DISABLE PIN CODE which you usually use to sequre your phone / comes within every new SIM card!
3. insert SIM card into Elephone M3 - SIM code must not be requested now

IT SHOULD WORK! At least it works with me! GOOD LUCK!

My first findings I've experienced:

- battery drain... huuuge... 15% over the night (more exactly 6 hours) in standby mode (wi-fi/data/blotooth/apps off) I don't believe it can stand a day of normal usage
- change of lock wallpapers with custom photo won't change lockscreen but background wallpaper
- 4G loss/ wifi weakness even at home
- silence annoying sound of camera trigger... hmmm... where can I do that?
- and what's bothering me the most - very bad qualitiy of photos taken in auto mode - especially photos in low brightness are extremely grainy - none is worth of 21MP although Droid Info, Antutu and Hardware Info show good specs

I would be grateful if someone can post all camera settings in good use. Please!

Greetings from sLOVEnia!

p.s. I wish you to find better phone company to buy from.

They do not send the order.