Egarden Reviews 11

I ordered a salix tristis from Egarden that arrived broken in half. I contacted them asking for a replacement or refund and sent photos. They responded with the address where I have to send the plant back and they will refund when they receive it. I responded that it should not be the customers responsibility to arrange return for a damaged order but they sent me the address again and that it. Very rude customer service. The plant itself was in a big pot with hardly any roots and the whole three was maybe 80cm long. Rubbish plant and service. I left a bad review under the plant on their page which was deleted the next day. Do not trust them. Beyond disappointed!!!

I ordered 3 plants, one arrived with broken branches and in very bad condition. I contacted the website and nothing happened.
I dont recomand as the plants are not that great and customer service is very bad.

Ordered 3 Acer Palmatum in 4 l pots. Received the plants but the quality is so, so low; sent a complain, to all the emails available, on the day of delivery and the second and third day. No answer yet

They sent me the cheaper varieties of the plants I ordered. And for the bamboo for example they were mostly just bamboo sticks stuck in the dirt, no roots on them.

Very bad customer service: I made an order and chose "payment at delivery" since the online payment method was not working (error on their website). I then received an invoice a week later, without more information (the trees should have been delivered already). When I started to be impatient since my order was still not coming, I wrote to them and only received as a reponse: "did you pay?"... I have sent them many emails, text messages and called 30 times: they never answered. Stay away from this shop, disastreous customer service. Honestly, it looks like a scam.