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Evergreen Credit Union Reviews 393

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We found Judy Brochu to be sincerely warm and friendly. Anyone can read a script but Judy was obviously doing more than that. She was knowledgeable and patient and took our information and pass... See more

Company replied

Rated 5 out of 5 stars

My account was hit with several scam charges, resulting in a negative balance and OD fees. Rebecca Lanefski stepped in and helped me get everything sorted out efficiently. She was incredibly pleasant,... See more

Company replied

Rated 5 out of 5 stars

Great experience with Cassandra Hanson and a lease to used-car loan. These can be complicated, starting with the lease lienholder. Cassandra made it easy. Also, I would like to include Isiah, who... See more

Company replied

Rated 5 out of 5 stars

I called the Evergreen's Portland location on Saturday, 04.20.2024. It seemed a log in change had been made which asked if I were an adult. The posting was done by Cloudflare. The potential... See more

Company replied

Company details

  1. Financial Institution
  2. ATM
  3. Credit Union

About Evergreen Credit Union

Written by the company

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Evergreen CU is one of the largest credit unions in Maine, with over $640 million in assets and serving over 32,000 members throughout southern Maine. We proudly serve the banking needs of individuals, families and local businesses in Cumberland, York, Sagadahoc, Androscoggin, Oxford, and Lincoln counties.

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Serving Mainers Since 1951

Written by the company

Committed to Serving All of Southern Maine
With world-class service and products with you in mind, Evergreen is always committed to serving those who have made us who we are today: Mainers. From checking accounts to mortgages, and CDs to auto loans, we're growing with you.

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Evergreen Credit Union

Quick decisions, award-winning service, and a local team.

4.8

Excellent

TrustScore 5 out of 5

393 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Awesome customer service!

Customer service rep was very patient and kind and helping me resolve my password issue

November 13, 2023
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Reply from Evergreen Credit Union

Thank you for sharing your experience with us! We're glad we were able to help you with your login information.

Best,
Emma
Evergreen CU

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!
Very knowledgeable staff.
Highly recommended!

November 3, 2023
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Reply from Evergreen Credit Union

Thank you, Donald! As always, reach out to us at (207) 221-5000 or visit your local branch if you have any additional questions.

Best,
Emma
Evergreen CU

Rated 5 out of 5 stars

Julie Hamm in Mortgage Servicing is on…

Julie Hamm in Mortgage Servicing is on it! Twice I have been in need of her assistance and she has gone above and beyond to promptly respond and take care of my financial needs. I really appreciate her prompt and efficient response when I am in need of assistance. Thank you.

November 8, 2023
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Reply from Evergreen Credit Union

Well said! Thank you for your kind words.

Best,
Emma
Evergreen CU

Rated 5 out of 5 stars

Our lender Happy was amazing

Our lender Happy was amazing. She always got back to me, was so happy and kind

November 3, 2023
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Reply from Evergreen Credit Union

Hi Kristal,

Happy is an amazing member of our staff. We agree that she's amazing! Thank you for your kind words.

Best,
Emma
Evergreen CU

Rated 5 out of 5 stars

A complicated loan handled with ease!

This is my third business loan experience with Evergreen Credit Union, and it was flawless. Meghan Dudley did a fantastic job throughout the loan process. She was always quick to communicate. Meghan managed this complicated transaction with ease. I highly recommend and encourage others to contact Meghan and Evergreen Credit Union for their business banking and loan needs. Thank you for the great service!

November 2, 2023
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Reply from Evergreen Credit Union

Hi Mark,

Thank you for telling us about your experience! We're here for all your loan needs.

Best,
Emma
Evergreen CU

Rated 5 out of 5 stars

Quick and easy

Quick and easy! You guys were awesome! Thank you!

October 31, 2023
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Reply from Evergreen Credit Union

Hi Ben,

Thank you for your review! We're happy we made your experience as easy as possible.

Best,
Emma
Evergreen CU

Rated 5 out of 5 stars

Casey is fantastic!

Casey was fantastic to work with throughout the loan process. She was quickly able to solve any issue I encountered, even on a weekend!

October 31, 2023
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Reply from Evergreen Credit Union

Hi Robert,

We're always happy to serve you! Thank you for your review.

Best,
Emma P.
Evergreen Credit Union

Rated 5 out of 5 stars

Rebecca was amazing

Rebecca was amazing, got right on the issue and helped me get documentation that I needed. Second day when I called back, she recognized my voice and was about to check status and call me back.

October 25, 2023
Rated 5 out of 5 stars

The ease of getting the loan

The ease of getting the loan. Abby was super nice and helpful.

October 19, 2023
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Reply from Evergreen Credit Union

Thank you for sharing your loan experience with us! We're happy Abby was able to help you.

Best,
Emma
Evergreen CU

Rated 5 out of 5 stars

Very welcoming

Very welcoming, clean branch, easy to process paperwork, solid communication

October 19, 2023
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Reply from Evergreen Credit Union

Thank you, Jodi! We're happy to serve you.

Best,
Emma
Evergreen CU

Rated 4 out of 5 stars

The people were very nice and the…

The people were very nice and the paperwork
was there Great service

October 19, 2023
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Reply from Evergreen Credit Union

Thank you very much! If you have any additional questions or comments, please reach out to our Member Experience Center at (207) 221-5000.

Best,
Emma
Evergreen CU

Rated 5 out of 5 stars

Great Customer Service

I have used Evergreen for several loans and always had great customer service!

September 18, 2023
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Reply from Evergreen Credit Union

We're glad we've been able to help you with your loan needs, Chris! Thank you for leaving a review.

Best,
Emma
Evergreen CU

Rated 5 out of 5 stars

Judy made my day

Judy made my day! I had an issue with my account, she was friendly and responded promptly. She found a solution right away and went above and beyond to help!

September 28, 2023
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Reply from Evergreen Credit Union

This is so nice to hear, Erin! Thank you for sharing your experience with us.

Best,
Emma
Evergreen CU

Rated 5 out of 5 stars

Loans made simple

Convenient location across from Riverside Auto and open on Saturday morning made it an easy decision to discuss an auto loan with you. And then the team made it so simple and informative for a first time car buyer.

September 9, 2023
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Reply from Evergreen Credit Union

Thank you for choosing us for a first-time car owner! As always, let us know if you have any questions at (207) 221-5000.

Best,
Emma
Evergreen CU

Rated 5 out of 5 stars

Excellent Service from Cassandra Hanson

Great experience with Cassandra Hanson and a lease to used-car loan. These can be complicated, starting with the lease lienholder. Cassandra made it easy. Also, I would like to include Isiah, who I initially contacted, and he gave me some good tips on getting the loan process started.

Evergreen has had a great team since its humble beginnings in South Portland and looking forward to the new branch opening in Scarborough.

September 22, 2023
Unprompted review
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Reply from Evergreen Credit Union

Hi Alan,

Thank you for leaving a review with us. We're excited to see Scarborough open as well, and see our already amazing team get even bigger and better!

Best,
Emma P.
Evergreen Credit Union

Rated 5 out of 5 stars

Chelsey Cargen Gets it Done.

What made my experience great was working with Chelsey Cargen. I was in a bad spot where I needed a new vehicle asap and my income was tricky to nail down for loan approval. Out of the three different loan officers I worked with, Chelsey was by far the most attentive and personal to work with. She helped me get back on the road. I would not work with anyone except her for financing.

September 11, 2023
Rated 5 out of 5 stars

Chelsey was truly amazing

Chelsey was truly amazing. She made the purchase of my first vehicle absolutely flawless. As this was the first time I've purchased a vehicle it was also the first time I've been in need of an auto loan. Evergreen's lending dept. was so quick responding to my inquiry on a SUNDAY (I work in banking so that makes me even more impressed) and then Chelsey was with me every step of the way and when she was out of the office, Heidi covered for her stupendously. Everything was so amazing I even ended up giving my car dealer Chelsey's business card as he was impressed with how quickly things had come together and with the rates Evergreen was offering.

August 30, 2023
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Reply from Evergreen Credit Union

Hi Chelsea,

Thank you for your kind words and leaving a review! Our team is always here to help you get to where you need to go.

Best,
Emma P.
Evergreen Credit Union

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