igloo.com Reviews 23

I am trying to return one of the watches because it want charge there is no phone no to contact or e mail is sent back , if any one can assist?

Failed to process refund. Mailbox full. (allegedly) Even on there web site message page.

Ordered a Speedlite from eglobal. Received message to say it was on its way. After 3 days it disappeared off the system. Sent an email to ask what the problem was. Received a reply to say they would contact courier and get back to me. After 7 days I wrote again and received a similar message stating that they were awaiting a report from courier and they would contact me when they had an update. After many email and 28 days later and having received no reply I contacted Paypal and requested a full refund. Pay pal were very professional and efficient. I received an initial reply within 12 hour and they said they would contact the company and get back to me. to cut a long story short the eglobal refunded me the full amount into my PayPal account. Still no sign of my Speedlite. I will never order anything from eglobal again. Their customer support is very poor. Well done to Paypal.

Canon 80D...All was great,really happy for service.. just few days delay..still am very happy...

I order from them dji advanced ,and the post me empty box!!! the ignore all my message . Do not buy from Eglobal !!! I lost 700 euro!!! if you do not want to stress!! look for another shop

Bought a camera and noticed a group of dead pixels and 2 other individual ones. They agreed to return it. After an "inspection" in which they didn't look for the problem stated, they said it was fine. After more back and forth emails, they claimed they could not find the 2 individual dead pixels, only the group and they claim the group is only one dead pixel. If that were so, it wouldn't be visible to your eyes as soon as you turn on the camera.
They require 3 dead pixels for DOA.
An individual pixel measures .06mm
That means there are close to 500pixels per centimeter.
If you can see it, it's obviously a group.
They quickly lost 3000 dollars in fuji sales. Never shopping from them again. If you're looking for grey market camera equipment try e-infin.com. havent had a problem with them yet..

I implore all potential customers of eglobalcentral (UK, EU and US) to read the reviews before purchasing! The reviews do not lie – check out the number of 1-stars!! They have a consistently awful customer service which is an absolutely horrific experience. Once you have passed the purchase stage where you hand over the money, don’t expect any level of service and if you ever need to claim on their worthless warranty…give up!

We purchased a Bluetooth speaker for my brother’s birthday. It stopped working after just 7 months. For those who want the short version, we now have paid our money, have no speaker, eglobal central are refusing a manufactures warranty replacement OR a refund, so we have contacted our credit card company to pursue eglobal on our behalf (lucky we used a credit card company!)

For those who want the longer version, after it stopped working we were asked to make a video testing the speaker to prove it didn’t work. We were then asked to return the speaker (at our postage costs)…….4-5 weeks later after much chasing we were told the speaker was indeed faulty and would need to be repaired………a further 4-5 weeks later (again after much chasing) we were told it could not be repaired. We were offered a “re-conditioned” alternative model that was inferior. After searching the internet it was clear the reason they were offering this alternative model was because it had a major design flaw; it had reviews all over the web stating it did not work after relatively short periods, so eglobal we palming off their surplus junk stock to us. They also informed us there would be no additional warranty would be provided.

We declined the replacement given we were still within the 12 month manufacturer’s warranty, we asked for a replacement or a refund. I figured there is no reason why eglobal could not just get a replacement from the manufacturer so should not be a problem. This was also refused……. I ask myself why they did not do this ………and conclude it is highly likely the speaker we originally purchased was already a re-conditioned when we bought it (mis-sold!) and therefore the manufacturer’s warranty was void.

I genuinely suspect this company is buying up all defective stock, repairing it and then selling it on to consumers knowing these are sub-standard parts.

So now the company have refused to give us a refund or a replacement, even though fault is within the manufacturer’s warranty period. They have our money, we have no speaker, and have had months of aggravation. The customer service is all done by email and there is no way of contacting them by phone to express this dissatisfaction.

Despite this company having an .co.uk address, it is based in hong-kong therefore does not follow UK consumer protection laws. I notice that it also has .eu and .com addresses so this company is clearly global and I would be wary of assuming the honour consumer rights in these countries either.

Having bought a smart watch from EGlobal Central because it was slightly cheaper than elsewhere, I was not put off by the week it took to reach me.
However when the straps on the watch broke about a month later (a known fault in older versions of the product), EGlobal refused to replace the straps. I found it particularly poor that they denied the request immediately without even looking into the matter or accepting return of the item to assess it. Instead they took a long time to respond to any communication and each time rejected the claim and said it was my problem.

Moral of the story is that they may be cheap but you've got to hope that nothing happens to your product as it is more than likely that they will not honour the warranty

I ordered a UV filter diameter 77 mm together with a couple of lenses. A 82 mm filter was delivered. I contacted eglobal about this. They keep on denying that I ordered 77 mm filter. When I check my order in my account it clearly shows a 77 mm filter. Eglobal is unwilling to rectify their error. The alternative is to use the return policy is disappointing as well. They charge 18 € fee for the filter to retrun it ! (eglobal case 90034877)

UPDATE :
After further insisting on the claim page and enough patience I got finally the wrong filter correctly refunded including 20 € for shipping cost.

Ordered a camera for what seemed like a fairly good price, only to be told 10 days later that the camera was "out of stock". In 2 more weeks, my money was refunded.

Their customer service was very poor, as I had to ticket them to get a response.

Overall, a very poor experience, stay away from this company.

I ordered a Canon EOS 760D camera body from Eglobal on 6th November 2015 and it arrived via DHL on Monday 9th November to UK destination.
Delighted with the service from both the supplier and delivery company. I was very hesitant to use, as I have been stung by another Company in Hong Kong but my son-in-law was happy with the service he received from a few months previous and I would certainly recommend EGlobal for service and price. Many thanks.

I Have tried to cancel my order with them the last 4 days and 5 mails. All you get is a copy/past saying that they have closed the dispute.

Please note that despite the name Eglobal Central Europe, the company ships from outside EU, this means that in some country's you will have to pay local tax and fees.

Sent back a set of Shure headphones after a couple of days after the debacle of four copies and two copies of five pages just to send back. I asked for replacement s , then they tell me they are no problems, so why after a few day request a replacement send the earphones with 14 pages , must have been for giggles. Then top hat on it. Pay an extra £25 to get broken headphones back or I won't get them.
Please read this and never buy from them. They don't answer questions they don't listen to what you say. But they do take your money.

KEEP AWAY THEY ARE NIT WORTH THE HASSEL AND COST.
HORRIBLE COMPANY NO CUSTOMER CARE.
TONY.

Goods ordered, never shipped and 6 weeks later still no refund.

Stay away, typical multi website black market importers,

10 weeks after order money was returned by Credit Company only. Eglobal still refuse to return money and close support calls.

Terrible company.

I bought my new canon eos 5dmark lll and I am so happy I went with eblobal.eu they were brilliant once they had verified who i was. My camera came in a few days with tracking and this time I bought shipping insurance it was a lot of money, All was delivered in time and so very well packed and a big shout out to markus who dealt with me, I bought two more lens from eGlobal one a sigma 18-50 2.8 and a 40 mm lens a few months back and had a great experience buying them as well Thank you EGlobal.eu for everything, regards bp.

Great company, ordered my item and had it in a few days from Hong Kong to Dublin Ireland. Amazing value, beats the hell out of rip off Ireland. Will deffo be shopping there again. Thanks eglobal