EGR Auto Reviews 295

TrustScore 3.5 out of 5

3.5

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Rated 3 out of 5 stars

Item is fine, but communication was below par. Item was shipped to store, I emailed EGR 2 weeks later when I had no notification of shipping to Fourbies and had a reply that it was delivered... See more

Rated 5 out of 5 stars

The overall service was excellent. The ordering was easy and clear to follow and the communication was great and delivery was quicker than expected. I purchased a mudguard flare kit in meteor grey for... See more

Company replied

Rated 5 out of 5 stars

Needed A key for canopy that was not available any where else. Web site was easy to find the correct key. Ordering was easy and keys arrived in reasonable time. Keys fully functional no issues.

Company replied

Rated 1 out of 5 stars

After all this I ask for shipping label for a full refund and they answer with my missing parts are coming my way just to find out they send me some parts, not all of them, Egr read this reviews ..... See more

Company details

  1. Car Accessories Store

Written by the company

EGR Auto world-leading manufacturer of the highest quality automotive accessories that has supplied some of the world's largest OEMs for nearly 50 years.


Contact info

3.5

Average

TrustScore 3.5 out of 5

295 reviews

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1-star

Asks customers to review

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Replied to 6% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

EGR load shield very poor and leaky

Ordered the EGR load shield had it fitted but it really is not worth the money. Had my Ute parked up one evening when it was raining and in the morning the tub was full of water. Spoke to the dealer and the only solution was putting a bit of foam tape on the tub corners. I really regret purchasing this. The only thing it is shielding is people’s eyes from what’s inside.

November 10, 2023
Unprompted review
EGR Auto logo

Reply from EGR Auto

Hi John - sorry to hear your issues - you will need to go back through your point of purchase to understand your issues. As I am sure you're aware your tub has a number of gaps in it so nothing is ever "water tight". If the team can help further please let us know.

Rated 5 out of 5 stars

Helpful from the start

Helpful from the start. Part was ordered and despatched promptly. Considering I’m in Darwin the delivery time was excellent. Great staff great service.

November 10, 2023
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Reply from EGR Auto

Thanks for the great review Grahame!

Rated 5 out of 5 stars

J Brackets for New Ranger

I needed some J brackets for new Ranger - Ford dealer had no stock & no ETA, did a Google Search and found EGR, They had stock, good price and delivery took less than a week!

November 8, 2023
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Reply from EGR Auto

Glad we could help you with your J-Brackets Geoff! Thank you for the review.

Rated 1 out of 5 stars

When they installed it

When they installed it. It was poorly done tub liner was not cut straight and foam rubber down bottom was in wrong spot would not recommend going there again

November 8, 2023
EGR Auto logo

Reply from EGR Auto

Hi Jason, how is your dust defense kit working? The product requires metal to metal contact to ensure it is effective. I am sorry you are not happy with the installation from one of our partners - have you discussed this with them?

Rated 5 out of 5 stars

everything went smooth

everything went smooth. I liked the electronic notification process.

Great product too.

November 6, 2023
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Reply from EGR Auto

Thank you for your review - hope you enjoy your EGR products

Rated 5 out of 5 stars

Ordered on line

Ordered on line
Received within the timeline explained
Helpful & easy transaction
Would definetly deal with again

November 3, 2023
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Reply from EGR Auto

Thanks Michael for your review - hop you enjoy your product.

Rated 5 out of 5 stars

good product

good product, took a little to work through the instructions but got there in the end. looks great

October 20, 2023
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Reply from EGR Auto

Thanks Matthew - appreciate the feedback. Hope you enjoy your EGR product.

Rated 1 out of 5 stars

Shame to write this review as the…

Shame to write this review as the product looks very well made however I had fitted as they say it's water tight 99%, more like 50% water pours in, it's cheap maybe for a reason, maybe look at the mountaintop ones as recommended by Ford

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

2023 Ford Maverick hood protector

Very nice kit took me less than a half an hour to put it on the truck I like this kit better because it uses screws to bolt it on the hood and some of the high end other kits only use double-sided tape that could fail and fall off your truck. Thank you EGR for making a very easy product to install

November 16, 2023
Unprompted review
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Reply from EGR Auto

Hi William, thank you for the feedback and hope you enjoy your EGR products.

Rated 5 out of 5 stars

2024 Ford Everest Platinum Fender Flares

Had painted EGR Fender Flares fitted yesterday by a true master craftsman Josh @ EGR Brisbane. My 4x4 is brand new and it has been covered in $10k of PPF wrap so the degree of difficulty was higher than a normal fender install job. Josh put in an amazing effort and his attention to detail and willingness to go above and beyond to get the best result while keeping me informed and updated as he progressed was reassuring. I 100% recommend EGR to install your products.

November 13, 2023
EGR Auto logo

Reply from EGR Auto

Thank you for the great feedback - we have passed this onto Josh who takes a lot of pride in his work. Hope you enjoy your EGR Flares

Rated 5 out of 5 stars

Great Bit Of Kit

Was reasonably easy to fit, even for someone with limited DIY skills such as myself. Have driven on some dusty road so and so far it seems to work okay; however, the real test will come when I head off on my trips next year in the mid-west and Goldfields Regions of WA.

November 14, 2023
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Reply from EGR Auto

Hi Karl, thanks for the review and glad to hear you are enjoying our Dust Defender. Would love to see some pics and videos of when you do head off on your trip to the mid-west and goldfields so make sure to share them to our socials. Enjoy your EGR product.

Rated 5 out of 5 stars

Amarok Canopy

Delivery - Very Prompt - about 3 weeks after ordering.
Very well packed for shipping.
Top quality product well made with an excellent finish.
Fitting instructions....good.
Downside... Interior light is poor.... too small.
Switch is not easily accessible, Light is not solidly mounted to the Canopy and moves when the on button is pressed....

September 5, 2023
EGR Auto logo

Reply from EGR Auto

Thanks for the review John - will take on your feedback re the light and pass on to the team to see what we can do it better. Hope you enjoy your canopy!

Rated 1 out of 5 stars

EGR exploding Windows on canopy.

I bought my EGR canopy second hand. Had no issues all working order... when it was hot one of the rear side glass windows imploded/exploded out of warranty of course, I got fixed thankfully through insurance but was incredibly hard to source the replacement... just last week the opposite side imploded/exploded, ive learnt via the first window debacle that when they're manufactured with imperfections the Windows can explode in the heat... what are the chances of 2 Windows doing it? Obviously shoddy workmanship, I am disappointed with this brand product and will never buy anything EGR again.

November 6, 2023
Unprompted review
EGR Auto logo

Reply from EGR Auto

Hi Steph, thanks for the feedback and sorry you've had some issues with your glass. Would you please be able to provide what vehicle the canopy is for as well as the item number. As you will be aware canopy windows are made from safety glass and some times the smallest knock can sit dormant for months until eventually the window cracks, unbeknown to the owner. At EGR we make genuine canopies for most of the motor companies in Australia for decades and our superior workmanship and quality is why they trust us to do so. There is no record of you contacting EGR in our system, if you have please lets us know who you spoke to or alternatively please feel free to discuss to contact us at hello@egrauto.com or 1300 320 338. Thank you Steph.

Rated 3 out of 5 stars

Found the fitting instructions layed…

Found the fitting instructions layed out was fine but the wiring on the product was about a 1m short. If it was someone that didn't know how lengthen it it would be a problem

October 9, 2023
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Reply from EGR Auto

Hi Lloyd, thank you for your feedback. We will forward this onto our team to ensure something like this does not occur again.

Rated 3 out of 5 stars

Too many delays

I ordered the panopy on 29th of September, to be fitted at my home address, although this was more expensive, I thought it would be easier. I got a message to say it was delivered to the installer on the 12th of October and I would be contacted with an installation date. I didn’t hear anything for a week so I decided to chased it up. I was told that the hoist that they use to lift the canopy into place was allegedly broken and I would have to take the vehicle to a workshop to be fitted, I would be contacted with the details. Another 4 days went by and no one contacted me so again I had to chase it up. I was given the details as to where to take the vehicle for fitting and would be contacted by them. A few more days went by and again no one contacted me. I chased it again and finally managed to get an appointment for the 1st of November so all and all over a month to get it done and a lot of stress.
Yes, the product is great but EGR are not very good at keeping their customers informed or apologising in any way for all the delays and stress they’ve caused.

September 29, 2023
EGR Auto logo

Reply from EGR Auto

Hi Mano, thank you for your review. We understand your frustrations and apologise for the time it has taken to have your order fitted by one of our EGR fitters. Unfortunately, we had some complications which hindered the progress of the fitment but this is no excuse for the lack of communication. We will forward this onto our customer service team to ensure we do not have a situation like this occur again. We hope you enjoy your product!

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