This product is not as it appears on the videos of the ads and the website. The waistband part is not as wide as it appears and the only adjustment strap is the waistband where it wraps around. The a... See more
Company replied
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Review summary
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I think their product may be good for some.It wasn't for me.So I wanted to send it back. They don't tell you, it goes back to china.And you have to pay the shipping. Not a very trustworthy site. On th... See more
Company replied
The size is way off!!! go 3 sizes up, or you will throw in thrash!
Company replied
I accepted a 20% refund on the back support product when i did not find the product to help, and then was told because it was a personal item, it could not be returned but they would give me 20%. Ha... See more
Company replied
1.8
Poor
65 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
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does not fit!!
does not fit!!
no instructions how to put on!!!
wont refund money I spent on order
April 12, 2025
Unprompted review
Reply from Eicgo
Dear ROBERT
We’re very sorry to hear that your Eicgo™ brace did not fit and that the instructions were unclear. We completely understand how frustrating this must be.
We would like to make this right. To process your refund or provide guidance for proper use, could you please provide your order number or the email address used for your purchase to support@eicgo.com? Once we have this information, we will ensure your concern is resolved promptly.
Your satisfaction is very important to us, and we appreciate your patience while we work to address this issue.
Warm regards
Never Received Package…Customer Service Ghosted Me
When I was notified the package shipped the tracking number given never would pull any information up, even after waiting several days to give it time to update. Then when I reached out to customer service after a few weeks (I surmised it was shipping from overseas so wanted to allow that kind of time to pass as well) the rep that emailed me informed me that my package was delivered and sent me a screenshot of the tracking details I never even had access to. I then told them I never received the package and attempted to verify my shipping details. They responded asking me if my item could have been stolen (which let’s be frank, is ALWAYS a possibility) to which I replied maybe but not likely as I have a Ring camera, no issues with stolen packages, etc. then when I asked if I could have a replacement or a refund, they just stopped answering me. I’ve sent two more emails asking again for a replacement or a refund with a threat to file a fraud claim with my financial institution with still no response. This is giving scam BIG TIME so buyer beware!
February 27, 2025
Unprompted review
Reply from Eicgo
Dear Sade
We are very concerned about your experience and sincerely apologize for the frustration this situation has caused. We take every report of missing packages seriously and want to resolve this matter for you as quickly as possible.
To help us investigate and provide a solution, could you please provide your order number, the email address used for the purchase to support@eicgo.com, and the shipping address associated with the order? Once we have this information, we will review your case immediately and work to arrange either a replacement or a refund as appropriate.
We truly value our customers and appreciate your patience while we work to resolve this issue.
Warm regards
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