EIO Reviews 

720
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

I placed an order in November 2025, knowing it would arrive late, and it was finally shipped nine months later. I shouldn't have had to wait that long, but I was very curious how long it could take, a... See more

Rated 5 out of 5 stars

EIO's customer service is well-trained and polite. My questions were answered thoroughly and to my satisfaction. I will definitely return to purchase more items from this website. The orders were d... See more

Rated 4 out of 5 stars

Package came earlier than expected. It was in a padded envelope. The product was in good condition but the box it was in seems to have been crushed a little which I wasn’t fond of. Though I received t... See more

Rated 5 out of 5 stars

Vessel bit set will be very useful, good buy. Once again the Klein worklamps ( this is the sixth one that I purchased) came thru in good shape . The supplied batteries of the last two I bought were... See more

Company details

  1. Equipment Supplier

Written by the company

Please contact us prior to leaving a negative review. We would prefer working with you to resolve your issue. You may call us at 310-533-5150 between 930AM - 5PM PST or you may email us at support@eio.com. We typically respond to all emails within 24-48 hours.


Contact info

3.3

Average

TrustScore 3.5 out of 5

720 reviews

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3.3

All reviews

(720)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Slow in the shipping department

Quickly delivery once it shipped, even though it took a month for it to ship. I assume it had something to do with the possibility of no stock of the item at the time the order was placed. However, there was no communication from the company about it; but once I contacted them about it they did ship it out as a reply.

February 7, 2023
Rated 1 out of 5 stars

EIO does not conduct e-commerce in a…

EIO does not conduct e-commerce in a professional manner.
After placing an order with EIO, the company did not reply in any way that the item was ordered. When I first tried to inquire what the status was of my order, I tried to call the company at their listed phone number. The phone was not working when I first tried to call. Even days later. I attempted to order the same item again thinking the order was not completed the first time. Again, no confirmation that the order was successful. EIO's phone works only part time. When my statement from my credit card arrived I noticed that two charges from EIO appeared on my account. Since I had been unable to contact EIO about the charges I called my bank and claimed I was a victim of fraud. After I contacted my bank I received both orders. They arrived 3 to 6wks. after I ordered them. After I received both orders and returned both orders, I called my bank and told them I had received both orders. During that conversation with an employee with the bank, I learned that if I gave out my credit card number, that is considered a legitimate charge. However since EIO had not in anyway acknowledged my orders after from 3 to 6wks, at that time, I had no way of knowing if the orders were placed or that my credit card number was even recorded. So since my credit card number was recorded by my actions, the problem with the charges was considered a dispute. The bank did not tell me when I first called them, that the charges had gone into dispute. The items ordered have been returned to EIO. My bank says the dispute has been settled.
The item that I ordered was a Christmas gift. Since I had not received any acknowledgement for so long after ordering from EIO, I ordered the item from another company and received it in time to give as a gift for Christmas. Bottom line. If EIO can't deliver for Christmas, I don't need to do business with them. EIO has contacted me about this review and claimed I gave EIO a bad review to receive a free gift!!!!!. Wrong! I was never offered anything for writing this review.

November 25, 2022
Unprompted review
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Reply from EIO

See our previous response to this customer's defamatory reviews. In essence, the customer seems to have severe computer illiteracy and severe memory issues which he erroneously construes as us mistreating him.

We did everything we could and more to help this customer have a positive experience but he opted instead to file 2 chargebacks for stuff he ordered and wanted and then provided to attack us in two libelous reviews.


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