eKosmetyki Reviews 

175
TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

Delivery time long and not possible to traci the parcel.

Company replied

Rated 5 out of 5 stars

If you are looking for high quality, eco and/or organic cosmetics based on natural and skin-friendly ingredients, this is the perfect shop to buy. They offer a really interesting selection of best... See more

Rated 5 out of 5 stars

Brilliant service, great customer service and communication. If you not sure, just ask and you will receive full support and advise. Parcel dispatched very quickly and beautifully packed. I also recei... See more

Company details

  1. Cosmetics Store

Information provided by various external sources

Polish natural organic cosmetics in UK. Best natural brands: Resibo, Sylveco, Biolaven, Vianek, Be Organic, BodyBoom, Iossi.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

175 reviews

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No recent history of asking for reviews

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4.3

All reviews

(175)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!

Quick delivery, simple and nice wrapping, free samples and a discount code - all that makes me feel happy and satisfied with the purchase and service. It was my first order, but definitely not the last one. I highly recommend eKosmetyki!

August 2, 2019
Unprompted review
Rated 2 out of 5 stars

Poor

Delivery time long and not possible to traci the parcel.

February 2, 2019
Unprompted review
eKosmetyki logo

Reply from eKosmetyki

We are sorry, you are unhappy with our service.

However we have reviewed reasons you posted and your order history and below is the summary:

1. Order placed 13/01/2019 (Sunday) at 16.55 with selected FREE standard Royal Mail delivery option (information about 2-3 working days to arrive was available during the checkout)

2. Order despatched 14/01/2019 (Monday) at 10.40

3. Parcel received and signed for 16/01/2019 at 11.06

4. Royal Mail offers limited tracking for 1st and 2nd Class parcels (status only updates after attempted delivery) and we have no control over their systems

Unfortunately because facts contradict the reasons in your review we can't agree with it and we believe that this is not true reflection of the service you received from us. We will also report this review to Trustpilot.

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