Ekosport Reviews 82

I ordered a pair of skis with bindings but noticed after the shipment that I forgot breaks for the bindings. Entirely my fault, because in the product title, it was clearly stated that it was W/O breaks. When I received them, some friendly and service-minded employee did mount the breaks, free of charge, anyway. Outstanding service.

Besides that, fast shipment, great prices and nothing to complain about. Perfect!

I have ordered Hoka one one anacapa low gore-tex black/black 21 shoes and received two shoes for the same feet and if that was not enough they were in different sizes (38 and 42). I contacted their after sales support and guess what? They did not bothered to respond to my claim. This poor customer support is unacceptable! Avoid this SCAM at any cost.

all is ok, delivered after 10-12 days after order
was ordered ski and ski bag, all goods delivered in different days, but all goods condition is super!

I ordered ski boots for my wife from ekosport.eu. Since it is the middle of the season, shop supplies are very limited where we live and this was the only option for the model we wanted and her size. After ordering, I went on trustpilot to see the only negative reviews. Contrary to what was expected, everything went smooth: they sent the boots on the next working day. Since they dispatch them from France and we are in Bulgaria, it took exactly one week for them to arrive, but I can't blame ekosport for that. Everything else is as expected.

I placed an order 11 days ago which I have already paid for and I have gotten no further information other than a simple email confirming the order. It was supposed to have been delivered by Monday. Today is Friday and I don’t even have a tracking number. please contact me ASAP
My order number is EU0182398

I just received the Mojito Trail-Lake Blue shoes, and I notice that one of the laces is defective, it is frayed.
I ask Ekosport customer service a solution... send me some new laces, or return the product? So far I have not received an answer. This is a shame, for the seller and for the Scarpa brand.
Fernando

Hey,
I ordered the QUIKSILVER FOREVER 2L GTX JK BARN RED 20 ski jacket, I made the payment (with 22euros shipping fees to Slovenia, 5% discount code and 1euro preparation fee) but the order hasn't been validated yet, I didn't receive a confirmation email and the order doesn't show up in my orders on my account and the ski jacket is still in my basket. The only orders are from previous tries, days before (all were cancelled by my side).
I made the order today (16.02.2021). How long does it take for the order to be validated or is it possible there was an error processing the order (even though I made the payment). The possible order numbers I have (from this date) are:
EU0134629
EU0134614
EU0134596
EU0134582
The status on all of them is cancelled.

Have ordered some skiing clothing, week have passed but I haven’t received the shipping number, neither the goods.

I bought something from ekosport then i didn’t received nothing,after my money was sent,i try to contact them but they didn’t answered to my email.

Ekosport after service is terrible.
Bought Nidecker tracer snowboard boots in januari, The heel-lock lace snapped on first use and i needed after service support. Now it is oktober.. 9 MONTHS LATER, I have returned my product several times and they still have not repaired a simple malfunction. On last repair issue ekosport lied about sending the product to NiDecker for repair, product came back still not repaired. Decided to contact NiDecker and repair distributor they confirmed that they never received my boots for repair nor was there every a spare part requested. NiDecker also confirmed that the repairs are done incorrect and with the wrong spare parts.
After everything ekosport tried to get me to do the repair somewhere else.

Ekosport is a French based webshop with websites all over europe. The .nl version of the website is completely Dutch, however contact is only in french or poor english.

Ekosport might have cheap outlet prices but it is a complete sh*tshow of a company.
Definitely do NOT buy products from their webshop

Was a bit worried for a lot of negative reviews of Ekosport - some even calling the shop a scam. But eventually I ordered a pair of heavily discounted ski boots together with a couple of smaller things. I placed my order on a Saturday afternoon and the following Friday afternoon the parcel arrived to my doorstep. All the way from the order was dispatched on Monday I could follow my parcel's trip up through Northern Europe via the delivery company DPD's website.
But I did only get one single mail from Ekosport - an order confirmation. I did never get the mail telling me that my order had been shipped.
Another challenge I did not like was that after finding the Ekosport.de website that do only ship orders within Germany - and likewise within France from the Ekosport.fr website - I myself had to find out that there is a Ekosport.eu site as well which will handle orders for the whole of Europe as well as a number of countries outside Europa. They should make their own cross-links.
And the 5 per cent discount code on the French website does not apply to the .eu website nor the .de website.

I bought a Millet ski jacket and it came in decent time to my door step. I also used the customer support email feature and they have been quite responsive and helpful.