Ekosport Reviews 

Late deliveries and impossible to reach through customer service. My order was made on the 14th of January, and it was supposed to be delivered on the 18th of January. My number is FR16441474 and on the website it says that my order is still in preparation, meaning it will be delayed. I have been trying to email and call, several times, but I am not receiving an answer. I am currently at my ski trip, meaning I have to rent skis instead and will miss one day of skiing.

Been waiting for 3 days to have any kind of feedback regarding my order. It was paid and after that nothing happened anymore and no one replies in Customer Service. When I made the order the expected delivery date was in 48h, and after 72h the order hasn't even been Validated (even though it was already paid).

Absolutely terrible communication. Impossible to get a hold of anyone via the provided phone number (why let it ring for 5 minutes to then tell you nobody is available and hang up). I suggest investing in a call queuing system and employ more staff for this.

Sent an email with a question via the pre sales service option in my account for the staff person to proceed to close the ticket without even answering the question or passing it on to the right person (again, terrible service, your site is partially in French so it’s difficult to navigate to the correct support options especially when nobody answers the phone number).

My package has now been sitting in UK customs for over 6 days now with a message:

“ Your package is being cleared. It is retained by the postal services because of a missing invoice. Our services may contact you.”

If I don’t hear back from anyone within the next few days and my parcel tracking doesn’t proceed further I will look at options on reversing payment. This is shambles of an experience I’ve had with this company.
UK1336108

worst communication and very agressive in case you phone them in belgium ..impossible to contact them via the number shown on their site for france its a repeated message that doesnt connect you to an employee , ordered skis on the 24th friday that were garanteed on the site to arrive next wendsday, when i contacted myself the expeditor dpd they said unlikely before 5th of the next month means 12 days minimum i went to my ski vacations and had to rent skis and my skis still are in the depot in france and have to pass via germany than belgium ... worst experience buying online ever worst worthless customer communication , add to that the aggressivity of the belgian phone service..i do not recommend ekosport to anyone ..avoid them by any means

I feel that I have to write the review - looked at all the review here I was conserned but decided to try.
Prices are very inviting.
So I ordered and realized just in minutes that had ordered wrong item - after contacting support the order was amended in convinient way.
Received all good. Delivery was ina week to Latvia from France.

Seems a good store with great prices.

Order UK1333036

I have now emailed three times Ekosport in weeks, through the Contact Us form, and haven't got any sort of response.
The last request, and most important, is the refund of VAT the website charged, given I had to pay (without surprise) the UK VAT at the customs.
Could I please receive your feedback and get my refund back?

Order dispatched but shipping company showing they haven’t received it. Still without my order. Order number UK1329953

I purchased an Arva ski Backpack in the last few days from Ekosport.fr. The delivery was excellent. I took the pack out for its first outing and the chest buckle snapped within a couple of hours. I reported this to Ekosport immediately. The response was a pro forma stating they would contact the manufacturer and come back to me. In the meantime I have no backpack! I simply want a new backpack or even a new chest strap but it appears, frankly, that they don’t care. No idea of what is happening or when. Very poor service.

I NEED AN ANSWER ABOUT MY ORDER ASAP!! it’s been days since ekosport website in crashed. I can’t contact them by email, not even by Facebook or by phone. I paid an order last week and still got NO news whatsoever about the state of my order. If ekosport is reading this right now, I need them to look into Their emails nos

(Order number PT0018988. I need info ASAP and I need you to ship my order!!!)

Not a great experience, but not all the fault of Ekosport to be fair. Let me explain. I purchased 2 x pairs of SALOMON SPEEDCROSS 5 GORE-TEX trail shoes, one for me and one for the wife. The price on screen does look VERY attractive, however, when you add in all the addons, such as the £20.00 Colissimo carriage charge and the French version of VAT, this does push the price up. But it doesnt stop there and this to be fair is where I was cauught out. Because us Brits are now out of the EU, you will have to pay customs and import VAT when the item gets to UK border, there is also a clearance fee of £12 too which makes the whole process a complete waste of time! The total order value was only £221 but the total duty payable of £91.30 [which I have now paid as I had no choice really] makes this purchase very expensive. Schoolboy error! but one which I wont be making again, unless Ekosport have a workaround, I will wait to see if I get a response. Hope this has been helpful so people dont make the same mistake as me?

I’m very satisfied with my ski boots order, ordered last Friday afternoon and the packet arrived at my pickup point in Sweden one week later (5 working days)
Great price and good service.
Thumbs up 👍

I am very happy with their bussines. My order came in 5 days to Slovenia. I pay online and conformation of order was in 5 min. Next day I received tracking number. Very good store

This was a bit of a painful experience as the first set of skis that were dispatched got lost in the process and it took about a month before the courier finally admitted they lost them but to be fair to EkoSport they were very good at responding to my queries quickly and as soon as the courier registered them as lost they reissued me a new set which came in just over a week.

I would definitely recommend the company again but would also recommend leaving plenty of time before you have to go in case of problems in the process (thank you Brexit and Corona).

Anyways alls well ends well and well happy with the product and setup

I ordered two pairs of Salomon kids race skis.
I too was a bit concerned by the reviews but the price was amazing. A word of warning, the Colissimo tracking did not update for 12 days. Then, on the delivery day in the UK, suddenly it all updated. Total time from order to delivery was 12 days. Skis were great, set up with the correct boot size and din.

I was originally apprehensive about ordering from Ekosport after having read the mostly poor reviews here, but they had an item I couldn't find anywhere else, so I did it in the end.

I had no problems with the order and have since placed another two.

All three orders arrived swiftly. One of them I had to return, and Ekosport offered a return label service, where you pay 10 euro and can then drop the package off at a drop-off near you home.

This worked fine, and the refund went into my account after a few days. No complaints.

I don't do reviews, but felt I should write a review based on my experience. I was very apprehensive about placing an order given the the number of poor reviews, however, I have to say my experience has been very good. Order placed on a Sunday, delivered the following Thursday. 2 pairs of trainers and no issues at all. Now, I haven't had to deal with customer services, but my whole transaction was smooth and I was impressed..

Ordered Ski-Shoes and Skis, the shoes arrived very quickly, the skis about 10 days later and I had to spend an extra CHF 50.00 for taxes. Ekosport had not filled out the necessary paperwork for the seccond parcel. They still deny that (probably a lot easier than to own up to the facts).

I tried to post this after being invited to feedback on the Ekosport website, it was declined! Have asked why as my description is accurate... here it is:

Returns impossible. I ordered the right shoe size they came up small, meaning I had to pay for the return... despite it being a .co.uk website the company is actually in France- £30 later still no refund on my £100 purchase. Have been informed the parcel is stuck in French customs with both courier and ekosport saying not their problem...so now £130 down and counting...AVOID

good prices but anything else is a shame... very poor customer service!

I bought a 160E product and, after the online order, on the website it seemed to be cancelled, even if i could see the transition on my bank account, without recieving any confirmation e-mail.
What happened?!?!?!?!?