Unreliable and poor respond
I connected with Mini.NL on 28 Jan and selected Ekris Utrecht for my Mini Service Inclusive contract. On the email I was informed that Ekris Utrecht will contact me.
After 10 days, I called Ekris Utrecht and was told that the person is not available and someone will call me back. No one did so I reach out again on 13 Feb and was passed on the phone to 4 different people and told me someone will call me back. Unfortunately no one did.
Given the above experience, I could not trust the services from Ekris Utrecht. So I completed the form on Mini.NL and selected an alternative Mini garage - amazing that the other Mini garage responded within 1 hour !
What a difference in service !
Reply from Ekris BMW en MINI - Utrecht
Dear Casey,
Thank you for your review.
After reviewing the matter internally, we were unfortunately unable to find any details in our system that match your information or any indication that you were waiting for a telephone response regarding your request. Nevertheless, we regret to hear that the communication between you and our dealership did not go as expected.
If you have the opportunity to contact us, we would of course be happy to assist you and discuss this further. We are available daily at +31 30 271 3625, and our aftersales team will gladly assist you.