EK Water Blocks Reviews 625

I had a simple question to be solved concerning their WB in stock and I received the answer the very next day.
Thank you EK

I ordered a EK-Nucleus AIO CR360 Lux D-RGB 4 days ago - my order hasn't been shipped, but they have already withdrawn money for the purchase - According to what I have been informed it's according to danish law only legal to withdraw purchase money, when the order has been shipped.

I have also tried contacting ekwb via their support, but nothing happens.

The overall experience was great.

In the beginning I was a little disappointed, because I messaged the technical support about an enquiry before buying.
Unfortunately I didn't receive a response, but ordered the relevant parts anyways.

Where the support shined was, when I had a special request regarding the shipping.
Not only did I receive a fast and uncomplicated reply, but Maja from the Sales and Shipping support, kept on updating me on my order and made sure everything went smooth.

Further she also relayed my pending question to the right person in the technical support, that answered everything promptly.

Overall experience with the service and product is 5 Stars for sure.

I got a new top for a really, really old full-cover block. Cost a few €. However, as I already estimated and budgeted replacements parts, I consider it money saved.

The issue was resolved within in a few days, shipping went smooth, as always (DHL).

I am very happy with the resolution.

The customer service was fantastic. Bought a used, discontinued piece of EK hardware off eBay, and they still offered support and sent me replacement parts for what wasn't working - and for free!

I like EK products and I always felt you got something not just nice looking but well built also. In the past few years I will admit I feel their tolerances have been off just a little bit. the customer service is top notch, they respond with answers and advice that is helpful. Yes their pricey but remember you get what you pay for.

Fast, helpful support answer

As always EKWB customer support is of a very high standard. On this specific occasion, I was hoping to receive good news about a product that I would like to buy, but it seems that I have to be patient for the high quality standards that EKWB normally guarantees to be respected. I recommend their company to anyone who needs to cool their PC.

The replacement part was rapidly shipped. Great service, could just dream every hardware provider will act like this.

Had a fan from my AIO start to die, so I asked if it was covered by warranty or if they could replace it. They got back to me after the weekend and then sent me a new fan. Much thanks!

The Support was Professional and Knowledgable about the products that required assitance, the Parts that where required where shipped out promptly and received in Good Time.
Thanks to the EKWB Spport Team and I ewish them all Well.
Cheers.

Just had to give a shoutout to EKWB for their incredible customer service! I had an issue with a distroplate, the original quantum reflection for o11 xl and they quickly sent me a replacement with the new model, the reflection 2 since the old one was end of life. They truly care about their customers, and I'll be a loyal fan for life!

Hats off to you, EKWB! Your customer service is out of this world!

I placed a preorder on 3rd of May for the EK Nucleus Dark 360 AIO with estimated delivery date at the 11nth of May,unfortunately it wasn't the case and I basically needed to cancel that order at 15nth of May, however customer support response was fast and that order refunded on time with no issues. I placed a new order for the same product but its the RGB version of it and my order shipped today aswell (16nth of May). All in all a bit inaccurate delivery prediction dates of the preordered products in my humble opinion and it's the only reason im giving them 4 stars. Customer support tho is awesome and EK has some really quality products.

Wonderful company, excellent products starting from the extremely cured packaging to the premium feeling products, best in their field. Perfect customer service, quick and satisfactory. Really worth the purchase and as I already did as I am a client from years, would buy again for sure.

My first couple orders went smoothly without any problems and quick as well. On one order there was a slight delay because of a continuously sold out radiator. But as I wrote the support team I got a fairly quick answer that was really nicely written, had all the infos I asked for and I also got the delivery notice fron DHL a couple of hours later.
I'm really pleased with that friendly and quick interaction with the assigned agent Katja G.
Keep it up :D

i have 1fan of my AIO failing then i contact them they ship one to me very fast and professional i love EK as Company in water cooling they are the best

Excellent customer service, unfortunately after being a victim of their success I have to wait until the products are sold out to be able to receive my order.
Having bought a cpu water block / motherboard and a GPU water block with active back plate, I had no problems during delivery and the quality of the products is irreproachable, I recommend this shop for all my friends who want to get into water cooling or simply change material on their existing watercooling.

I was lurked by the configurator that they offer, since I had 0 knowledge about watercooling.
Everything was working together as expected, and also a small order adjustment could be made to have sent out available parts earlier.
I have now succesfully watercooled my:
- GPU
- CPU
- RAM
Would do it again :)

Wonderful customer service! Quality items as well, which is so nice to see after just about every other manufacturer switched to cheaper more readily available materials. It may take a little bit of extra time before you recieve your order but it is so worth it.

Thanks EK team!

Rob c

Hope to improve shipping speed
wait two months
it's been too long