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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the speed of delivery and the high quality of the products. Many people found parts that were difficult to locate elsewhere, appreciating the wide selection and the perfect fit of the items. However, some customers experienced issues with shipping times, noting that standard delivery could be slow. A few other people also felt that the product quality was low or that the item delivered was incorrect or did not fit their bike.

What people talk about most

Delivery service

Consumers consistently report positive experiences with delivery services. Many reviewers highlight the speed... See more

Product

Reviewers highlight positive aspects of the product. Many customers praise the quality, noting that parts fit... See more

Service

Customers had positive experiences with service. Many reviewers praised the quick service and fast delivery,... See more

Quality

People report positive experiences with quality. Many customers praise the very good build quality of the... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the quick delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After searching almost endlessly, in the UK and Europe, for the right axle to fix an e-bike with a US set up, I eventually found the correct longer size available through Elanus Parts. Purchase was e... See more

Company replied

Rated 5 out of 5 stars

I recently broke my bike, and since it was an old model, I was unable to find the specific piece that was damaged. I visited eight different bike shops and repair services in my city, but none of them... See more

Company replied

Rated 5 out of 5 stars

The people at Elanus know what they are doing, and they have a huge inventory of derailleur hangers. Knowledgeable advice, fast shipping, and of course the part fits. It's probably a good idea to orde... See more

Company replied

Rated 5 out of 5 stars

It was unbelievable! We got the right derailleur hanger within little more than 24hrs from Lithuania into Swedens country side thanks to a phone call to elanus parts! Saved our tour!

Company replied


Company details

  1. Bicycle Repair Shop
  2. Bike Accessories Store

Written by the company

Elanus Parts is a specialized bicycle parts and components store dedicated to riders who value reliability, precision, and performance. We offer a carefully curated selection of high-quality products for bike maintenance, repair, and upgrades, including drivetrain components, professional tools, bearings, accessories, and essential workshop supplies. Our goal is to make bicycle servicing easier, faster, and more accurate for both enthusiasts and professionals. One of our core strengths is derailleur hanger compatibility. With a catalog of over 2000+ hanger types, we provide one of the most comprehensive selections available online. Our advanced compatibility knowledge and detailed product information help customers quickly identify the exact replacement part for their specific bicycle model, reducing guesswork and saving valuable time. Whether you are maintaining a road bike, mountain bike, gravel bike, or e-bike, we ensure precise matching across a wide range of brands and frame designs. We proudly serve cyclists, bike mechanics, repair shops, and e-bike users across Europe, the United Kingdom, the United States, and worldwide. Our logistics and customer support are designed to deliver a smooth and reliable shopping experience, from product selection to fast delivery. Customer satisfaction is at the heart of everything we do. Our 100% satisfaction policy ensures confidence in every purchase, with clear and fair return and exchange processes. In addition, Elanus Parts is an official distributor in Lithuania of globally recognized brands such as Pilo, Wheels Manufacturing, Squirt Cycling Products, Robert Axle Project, Bosch eBike Systems, Shengyi, DBD Tools, Giant, Marwi, Sox Footwear, Steady Ride, and Wera Tools, ensuring trusted quality and direct access to leading manufacturers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

672 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent shop

Excellent shop! Found my derailleur hanger easily and the delivery was very fast considering it was delivered to Finland. Very inexpensive parts compared to the original, almost half the price with the additional discount for two pieces. Considering the quality of the service and the very good build quality of the product the rating is easily 5 Stars!

August 28, 2025
Unprompted review
Elanus Parts logo

Reply from Elanus Parts

Thank you for your great feedback!

Rated 5 out of 5 stars

Great service

Great service, poster the same day.

July 17, 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you for your feedback! 🙏

Rated 5 out of 5 stars

Excellent shop

Excellent service, low prices, fast delivery

June 19, 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you very much for your great feedback! 🙏 Have a nice day!

Rated 5 out of 5 stars

Very quick

Thank you!!

June 10, 2025
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Reply from Elanus Parts

Thank you for your order and feedback 🙏

Rated 5 out of 5 stars

Superfast delivery

I recently broke my bike, and since it was an old model, I was unable to find the specific piece that was damaged. I visited eight different bike shops and repair services in my city, but none of them had the part I needed. Ultimately, I found it at Elanus Parts. I paid a bit extra for express delivery, but it was completely worth it; the part arrived in just one day, which even surprised the bike repair service. I highly recommend them!

June 12, 2025
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Reply from Elanus Parts

Thank you for a great feedback! 🙏 Have safe and fun rides with your bicycle!

Rated 5 out of 5 stars

The Elanus people are so knowledgeable when it comes to derailleur hangers.

The people at Elanus know what they are doing, and they have a huge inventory of derailleur hangers. Knowledgeable advice, fast shipping, and of course the part fits. It's probably a good idea to order 2 hangers so you'll never be stranded again.

May 26, 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you very much for your awesome review about our service! 🙏 Have safe and fun rides with your bicycle. 🚵‍♂️

Rated 5 out of 5 stars

Great shop with derailleur hangers.

Great shop with derailleur hangers.
Got a stronger one then what the bike came with on my Kona Sutra touring bike that is known for a weak derailleur hanger.
Installed it, fits like a glove, perfect.
Very pleased.

May 18, 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you a great feedback! 🙏

Rated 5 out of 5 stars

Very easy to shop

Very easy to shop. Great source of parts for all kinds of bikes!!

May 24, 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you very much for a great feedback. Have a nice weekend!

Rated 5 out of 5 stars

Amazing experience …

Part precise reasonable priced with ontime Delivery supported by excellent customer support .

May 21, 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you very much for great feedback! 🙏 Have a nice weekend!

Rated 5 out of 5 stars

Great search engine

The search engine of parts is phenomenal, I found my hanger without issues and both options

May 19, 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you for the great feedback! 🙏 Have a nice day!

Rated 4 out of 5 stars

Good parts

Good parts, transport not really transparant , didn't know when it was shipped, took more than a week

May 7, 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you for your feedback!
We really care about every customer experience with us and aim to provide perfect customer service. We have implemented email comunication on every step of order delivery process. So email was sent to you as soon as order was shipped next day after order placed with tracking number and link to carrier. We also sent another email with shipping confirmation and invoice. Maybe these mails was lost in the inbox?
Customers can always contact us if have some questions regarding order, delivery or other anytime via email, whats app or contact form. We reply in an hour during the day or as soon as possible in the morning if contacted during the night time.
Have safe and fun rides with your repaired bicycle.

Rated 5 out of 5 stars

Nice recovery

First courier lost the parts, but Elasnus Parts saved the day by a new shipment and the parts were spot on as allways.

April 21, 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you very much! 🙏

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