Elaracraft Reviews 109

Same as what others have said. Ordered 2/4/25. Payment processes 2/5/25. 3 emails and a website direct message and no response. Order number doesn’t exist on their site. Going to try for a refund through other avenues as I did complete payment through shop pay. So frustrating. Will also contact BBB.

I placed an order on 2/2/25 and my bank account was charged on 2/3/25. I have yet to receive my lashes or an email confirming that they were shipped. When tracking my order from their website, it says my order cannot be found. I've reached out to their support email 3 times now with no reply.
I would recommend NOT ordering from them as it appears to be a scam.

I ordered a magnetic lashes got a confirmation email but no notification that the order was processed and shipped. The order number provided in the confirmation email does not show up on the website to track info. It was ordered in the 2/2/25 I have sent emails to the company inquiring about my order. I have not received my order nor any reply/acknowledgment from the company…meanwhile I paid for somthing that I never received! Yes I checked my bank statement, the money was taken out! BeYOND Frustrated!!!!

Don't buy
This company doesn't respond to emails. The email conf shows it will be shipped via usps mail and should arrive in 5-7 days. Here I am 2 weeks later and the shipping status hasn't updated. I've sent 3 emails with no response. Of course they don't even have social media sites that exist as another way of contacting them. It's terrible. I wish Shopify would shut down sellers like this.

THIS COMPANY IS A JOKE - I PLACED AN ORDER ON JAN 23, 2025 AND I HAVE YET TO GET AN ANSWER, UPDATE OR MY PRODUCT. I HAVE SENT SEVERAL EMAILS AND NOTHING BUT CRICKETS ON THEIR END - I TRIED TO LOOK FOR MY ORDER WITH THE ORDER NUMBER I WAS GIVEN AND IT STATES THAT "CAN'T FIND MY ORDER" - WHAT A JOKE

DO NOT ORDER from this company. I just ordered magnetic eyelashes and there were no lashes included with the container. I reached out to customer service the very next day, and they said they can’t help because the lashes came from a “previous owner.” This made no sense to me so I questioned them on this. They said the only thing I can do is file a claim with my card holder.🤨

Do NOT buy these if you want any form of customer service. I wanted a refund and still have not received it. As you can see in the ads they promise “Easy Simple Return Process”. This is absolutely not what I am getting. I have sent multiple emails to customer service since the beginning of January asking for a full refund. They continue to try to avoid giving a refund. First saying we will give you a portion back because it will cost more to send the lashes back. Then they offer more back but never a full refund. If I could have given 0 stars I would have. The product was defective and then no way to get a refund.