Very disappointing experience with Elastic Email. Our domain was flagged and restricted due to a previous account, but we were never given a clear explanation of what exactly caused the issue... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Reasons why you should choose Elasticemail... 1)They ensure high deliverability rate, which means you'll make more money, same has happened to me 2)Superrrr.... easy to use software 3)Great... See more
Company replied
Planets Nu (an online game) has been using Elastic Email for several years for both it's Email API and Email Marketing. The API is simple to integrate with, provides fast delivery and it's easy... See more
Company replied
Antoinette has been a superstar! I've had some first initial pains with Elastic Email, configuring things properly, testing out the emails, seeing what options fit me better, Antoinette at support h... See more
Company replied
Company details
Written by the company
Elastic Email is a powerful, affordable email delivery platform designed to help businesses manage email campaigns and chat messages. It enables email marketing, transactional messaging, automated marketing, and two-way communication channels, making it loved by small and mid-sized businesses, startups, and e-commerce businesses. Key aspects of Elastic Email include the Email API & SMTP, which allow developers to easily integrate email sending into their applications to send transactional messages. Email Marketing tools like a drag-and-drop editor supported by AI, smart contacts management, email automations, sign-up forms, pop-ups, and analytics to track the most important email metrics. Elastic Email also offers tools for Chat and Conversations management to keep the teams and customers aligned, thanks to live chat, team chat, and help desk features. Businesses can use various Integrations to connect their apps, shops, or platforms with top-notch email sending capabilities provided by Elastic Email. Elastic Email is known for its flexible pricing, scalable infrastructure, and responsive 24/7 customer support via email and chat, making it a top choice for companies looking to supercharge their email communication strategy.
Contact info
1208 Wharf Street, Unit 107, V8W 3B9, Victoria, British Columbia, Canada
- marketing@elasticemail.com
- elasticemail.com
3.9
Great
221 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
email delivery is very bad already ips…
email delivery is very bad already ips in blacklist and all test mails going to spam even hii massage . very bad experience
November 4, 2022
Unprompted review
Reply from Elastic Email
Hi Khanty, we're sorry to hear you had such a bad experience with our services. Every day, we try our best to keep our IPs up and running. There are many factors that may influence email deliverability. We want you to succeed, so please contact our support team so that they can analyze your situation. Free free to contact us at support@elasticemail.com
Shared IP's are blacklisted, low delivery, unhelpful support
Don't waste your time trying ElasticEmail, E-mail delivery rates are very low, support is unhelpful in solving the issue.
October 17, 2022
Unprompted review
Reply from Elastic Email
Hello Sandel, we're sorry to hear you have had such an experience with our services. We are doing our best daily to make sure our IPs are up and running. As for email delivery, it is rather a complex area, and various factors may contribute to delivery inconveniences. Our support team is always there for our customers, and they give full measure to help you succeed. If you would like us to analyze your situation again, feel free to contact s at support@elasticemail.com.
Great support and service
Great support, and amazingly cheap for a very good service quality. Thanks !
August 27, 2022
Unprompted review
Reply from Elastic Email
Hello there! Thanks for the nice words - we are happy to hear that you have had a chance to experience the quality of our product and the support we are providing our customers with.
Obvious fake reviews
Are you kidding? Page after page of reviews by people with only one review on Trustpilot. Except the bad ones. Even the text of them is similar on most of them. I have used Elastic Mail in the recent past, and the product was ok, but even with a dedicated IP there were far too many bounces, and we took great care to make sure our mails scored 10/10 on a spam test before sending.
August 16, 2022
Unprompted review
Reply from Elastic Email
We are sorry to hear that you had a bad experience with us. We can assure you that we do not buy any reviews. We kindly ask our customers to leave a comment about us on platforms like Trustpilot, but we do not check whether they already have an account there or how many reviews they have written. We are always more than happy to get some feedback from our customers.
As for your issue, email delivery is a rather complex area and there are usually many factors contributing to the various inconveniences. We believe that you have done a lot to mitigate the problems, however, without insight into the account and analysis, we are unable to correctly assess what could have been the cause. We are here to help it succeed so if you would like us to analyze your situation again, feel free to contact us at support@elasticemail.com.
Always quick and reliable when issues…
Always quick and reliable when issues arise
August 12, 2022
Unprompted review
Reply from Elastic Email
Hi Ted! Thank you for this review. We're doing our best to provide our customers with support ASAP to make sure you are able to successfully send emails or do other things on our platform.
Reply from Elastic Email
Thank you, Naitik, for your nice review! We're glad that our support team helped you.
Rez is an excellent chat assistant because he redirect you to right direction
Rez is an excellent chat assistant in elasticemail.com He helped me so much when I got into trouble sending an email with attachment. But after his clever questions redirecting me to solution I find the problem on my end and troubleshoot. Have a great day Rez thanks!
July 3, 2022
Unprompted review
Reply from Elastic Email
Thank you so much for such a nice review! We're glad Rez helped you with your issue. Our customer support team is always there for you whenever you need assistance.
good service
June 28, 2022
Unprompted review
Reply from Elastic Email
Thank you, William, for your positive feedback! We do our best to meet our customers' needs.
Reply from Elastic Email
Thank you for a nice review! We try our best to support our customers.
The service is very good
The service is very good, the support team is very friendly and enthusiastic
May 15, 2022
Unprompted review
Reply from Elastic Email
Thank you for your kind review! We are glad that you are pleased with our service.
Very supportive and helped with the…
Very supportive and helped with the technical calculation.
May 1, 2022
Unprompted review
Reply from Elastic Email
That's what we are here for - we'd like to see you succeed with sending emails with us! So it is good to hear that we could help you.
Great customer support very helpful
April 12, 2022
Unprompted review
Reply from Elastic Email
Thank you for your kind review!
Very Good send bulk Email Very Quick…
Very Good send bulk Email Very Quick integrate And Easy Understanding .
March 29, 2022
Unprompted review
Reply from Elastic Email
Hello! Thank you for your kind review. We're happy to see that the integration process with our platform was easy for you and that you are able to send your emails quickly.
Reply from Elastic Email
Hello Amber! Thank you for your kind review.
They were patient with my issues
They were patient with my issues, and listened to my explanation. They were quick to offer suggestions to attend to my issues.
March 17, 2022
Unprompted review
Reply from Elastic Email
Hello there! We're happy to hear that you are satisfied with the service we provided you with. Our goal is to make sure you can successfully send emails with us.
Complete ad rapid support
the tools offered by ElasticEmail are able to improve our business. The support of their advisors is great. Thanks a lot
March 11, 2022
Unprompted review
Reply from Elastic Email
Hello Pierpaolo! Thank you for your kind review. We're happy to see that our services and tools help you improve your business. We're glad that you chose Elastic Email for your sending needs!
One of the best platforms I have ever…
One of the best platforms I have ever used. Friendly and patient customer service. My business has grown using elastic email.
March 9, 2022
Unprompted review
Reply from Elastic Email
Hello Ahmed, it's a pleasure to read a review you wrote for us. We're also happy to hear that you have grown your business by using our tools - that's what our mission really is. I hope you will be even more successful while sending emails with us!
Reply from Elastic Email
Thanks for such a nice review!
Really good support
Really good support, prompt and went the extra mile. Highly recommended
February 16, 2022
Unprompted review
Reply from Elastic Email
Hello Paul, thank you for your kind review. We're happy to see that you value the quality of our customer support service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.