El Capitan is the way to go guys, centre of Palma, great location, easy to find, just follow directions for bull bar is around there. Friendly staff, accesible prices and some quality bud u get to r... See more
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If you're unsure about which social club to join in Barcelona or Spain in general or how to find another member to be recommended, look no further! <3 They people from Capitan got me in touch with a... See more
This made the whole process so much easier. You literally just do as El Capitan instructs and you have already set up the first few steps with whichever social club you wish to join. Amazing 10/10, wo... See more
Made finding our little green friend all that easier! Using this service I was introduced to the club and they even didn't charge me any additional fees for a membership (not sure if this is the case... See more
Company details
Written by the company
El Capitan is a premier digital cannabis marketplace catering to the evolving needs of the hemp industry. Focused on the education and innovation in the cannabis industry, el Capitan offers a variety of services including access to cannabis conventions, personalized cannabis consulting, and a fashionable clothing.
Contact info
8 The Green, Suite B, 19901, Dover, United States
- support@elcapitanbrand.com
- elcapitanbrand.com
4.3
Excellent
317 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service
Great Service! Works perfectly, definitely recommended!!
September 29, 2023
Unprompted review
Best and Quick Service.
October 1, 2023
Super friendly staff and also nice…
Super friendly staff and also nice atmosphere.
A warm welcome and will definitely come again
September 30, 2023
It worked very well and fast
It worked very well and fast! Everything in English and everything I wanted
September 25, 2023
All great
Ive experienced one of the clubs they recommend in Spain and it was all great. El Capitan staff replied fast on my questions and helped me out
September 26, 2023
Unprompted review
The club was closed by the police the…
The club was closed by the police the week before, so I just spent 25€ to have the address of a closed place. Not affordable.
September 19, 2023
Reply from El Capitan
Hello Angelo,
We sincerely regret that the Social Club was closed when you had planned to visit. It's crucial to emphasize that El Capitan does not have ownership or operational control over the Social Clubs; we are merely a website that provides information and connections to these venues.
Please don't hesitate to reach out to our support team at any time, and we would be delighted to process a refund for your order. Additionally, I noticed that you have already purchased a new introduction to a different club. Should you require any further assistance or have any other questions, please feel free to let us know.
Best regards,
El Capitan
I paid for the 22e and we never receuve…
I paid for the 22e and we never receuve the address.
September 21, 2023
Reply from El Capitan
Dear Julian,
We sincerely apologize for any inconvenience you've experienced regarding the FastTrack introduction. According to our records, the confirmation with the address details was sent on September 21st at 16:52.
To resolve this promptly, we kindly request that you reach out to our support team via our website's live chat. They will assist in ensuring that the FastTrack introduction is promptly resent to an email address where you can receive it. Also, please take a moment to check your spam folder, just in case the email ended up there.
We appreciate your understanding and cooperation as we work to rectify this situation. Your satisfaction is important to us.
Warm regards,
El Capitan
Absolutely seamless experience
Absolutely seamless experience. Very happy. Can recommend based on my experience.
September 21, 2023
Best social
The team at El Capitan is phenomenal! They paired me with a Social Club within hours. Every interaction was professional and I felt in good hands.
September 20, 2023
AVOID THIS SCAM!
Paying for memberships for locations with high prices selling CBD flowers with no THC.
AVOID THIS SCAM!
September 20, 2023
Unprompted review
Reply from El Capitan
Dear Guillaume,
We extend our apologies for the dissatisfaction you experienced with the product quality and pricing standards of the Social Club “Mallorca - Can Pastilla”. It is crucial to note that El Capitan does not possess ownership or operational control over these Social Clubs. Our primary function is to facilitate connections to these establishments, assisting with introductions and providing contact information.
Nonetheless, we have taken your concerns to heart and promptly relayed your review to the Social Club "Mallorca - Can Pastilla." We have urged them to review and adjust their pricing in line with the quality of service and products they provide. Furthermore, we have communicated a clear expectation for them to make necessary improvements within a specified timeframe, failing which, their listing on our website may be subject to removal.
Please don't hesitate to reach out to our customer support team at your convenience. They are readily available to arrange a complimentary introduction to an alternative establishment or facilitate a complete refund of our service charge, should you wish to explore those options.
We greatly value your feedback, as it significantly aids us in our continuous effort to assess and select the most suitable clubs for introduction to our valued customers. Your satisfaction remains our utmost priority.
We sincerely appreciate your feedback and look forward to the opportunity of introducing you to a more fitting Social Club in the future.
Warm regards,
El Capitan
Everything was just perfect!
September 18, 2023
Kudos to you people for connecting me…
Kudos to you people for connecting me with a social club that ticked all my boxes. Great atmosphere, friendly staff, and a wide range of.. activities. :-d They really know what they're doing, and I'd recommend the service to anyone.*
September 18, 2023
Easy process
Before Capitan joining a social club in Barcelona was very complicated
September 18, 2023
Super easy and saves a lot of time and nerves
If you're unsure about which social club to join in Barcelona or Spain in general or how to find another member to be recommended, look no further! <3
They people from Capitan got me in touch with a club within one day and when I went to that club, everything was easy and without trouble. I just had to stick to some very understandable rules to be a good new member and that was it. The entire process was seamless and actually much better than expected. Really professional and dedicated people - I like!
September 18, 2023
Trustworthy and supportive
September 17, 2023
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