Trade Facilities Services Reviews 27

I used their services after booking an EICR via open rent.

There were many issues with the service

1) The electrician was unprofessional and seemed to be more concerned about his car then actually testing the electrics

2) The EICR only took half an hour where as it should have taken much longer

3) The electrian basically descoped testing any lighting and many circuits without agreeing this with me first, basically rendering the EICR pointless and putting tenants at risk.

4) He noted that two sockets in the bedroom were not earthed. However upon getting another electrician in later, they were retested and nothing was found wrong with them.

They came to the flat for an EICR testing which they did. The EICR failed so they said they’ll be in touch for what’s next. But after contacting them multiple times, there was very little reply from them and most importantly no concrete action. Cherry on the cake: the report they issued was wrong with testing report from a different property… extremely unprofessional, to avoid.

I found very unprofessional that they spotted an issue during their visit for providing a safety certificate and they didn’t call me to tell me on the day (I am a landlord). They released a failed certificate for something that could be rectified in their first visit as it took 5 mins of work. Instead, they wanted me to book a second visit for over 150£ just to screw a fuse box on the wall. They knew I needed a certificate and I would book a second visit. I would have happily paid for the extra work but it would have not been definitely 150£ if done on the first visit. As others have said, this is a company to avoid.

Truly dreadful customer service. James provided a certificate I could not print and pigheadedly refused to put a hard copy in the post. Found this supplier via OpenRent. No help from them with getting the certificate I paid for.

Horrible experience work was done and report never provided. Had one electrician come for an EICR and rattle off a list of issues to then come back charge over 200 pounds only for me not to receive a report. Upon asking the company for a written report they mentioned they dont keep any records.

Electrician arrived without reading any notes and was rude during whole electric examination. Even after receiving report we called him with questions and kept on getting abrupt and unhelpful responses. Wish I had used another company.

trusted and reliable company, easy to work with and reasonably priced, I use them for our estate agency's electrical works. Highly recommended, five stars all day long!