There was some delay in getting the product from the manufacturer but customer service was great. Very happy with product.
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Review summary
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Reviews shaping this summary
Bought the Delonghi PinguinoEX100 Air conditioner, a lot cheaper than the big electrical shop and sent next day delivery. Customer service was outstanding, even with me keep asking, when will it c... See more
Company replied
I rang to confirm a delivery day but was told that due to it being a bank Holiday weekend they couldn't guarantee a day. After a discussion with the salesman I agreed to go and collect the item from t... See more
Company replied
Great products and competitive prices! I was fortunate that I was able to purchase large goods, i.e. solar panels and then collect locally to me in Doncaster. Warehouse staff were fantastic, friend... See more
Company replied
Company details
Written by the company
Electricals Online (or EO for short) are a new and innovative wholesaler of electrical goods on the online market, we aim to provide our customers with market leading prices online and to deliver them the best customer service possible. The directors of Electrical Online have all worked for some of the biggest electrical wholesalers across the U.K. They saw trade industries drastically change in the age of the internet and came together to pool their knowledge and experience to create EO. More than simply an online retailer, they launched EO’s membership programme in commitment to helping fellow tradesmen grow and futureproof their own respective businesses.
Contact info
Friars Gate, DN4 5NU, Sheffield, United Kingdom
- 01146980583
- hello@electricalsonline.co.uk
- electricalsonline.co.uk
4.4
Excellent
952 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 week
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Very good first experience of using the company
Very good customer service when I had to do an exchange of product. Helpful and pleasant delivery drivers on both occasions I would definitely use again.
September 14, 2026
Unprompted review
Excellent service
Excellent products, packaging, delivery and customer service. Look no further.
September 11, 2026
Unprompted review
Super quick delivery
Super quick delivery! I cannot comment on my purchase as its has not been fitted yet. All looks fine inside the box.
September 11, 2026
Unprompted review
There was some delay in getting the…
There was some delay in getting the product from the manufacturer but customer service was great. Very happy with product.
August 3, 2026
Unprompted review
Failed delivery
Ordered 2 sensors on the 17th August 2026 with the promise of next day service, frustratingly I have not received delivery despite promises that I will receive them, now forced to tell them that i will cancel the order and claim my money back from the Visa company
August 17, 2026
Unprompted review
They not only do what they say
They not only do what they say, 8ts with service. Why, i accidentally double ordered an item and they spotted it minutes apart. Checked with me and refunded. Top service. Top quality.
August 15, 2026
Unprompted review
Quality products and excellent service
Quality products and excellent service. Delivered on time. Highly recommended
August 21, 2026
Unprompted review
I purchased a trust guard pir…
I purchased a trust guard pir floodlight from them and paid for next day delivery.
Around 2 weeks later the item arrived. When I opened the package it was not the floodlight I had ordered.
When I questioned this with them, I was told it’s very similar and in their opinion better.
When I searched the light which had been sent it was 50% cheaper than the one I ordered.
I’ve waiting on a full refund.
Overall I would not recommend using this company at all. Thanks
August 4, 2026
Unprompted review
Replacement Extractor Fan
I was after a straight replacement for a bathroom extractor fan. Electricals Online was amongst the lowest prices, the next day delivery premium was low (although the standard delivery seemed high) and the item arrived on time. Overall excellent service.
August 5, 2026
Unprompted review
Hoymiles inverter, in-stock and excellent price
I was after a specific Hoymiles micro inverter, they not only had it in stock at a cheaper price than my regular wholesales but also delivered it next day. Excellent service, price and availability of parts.
July 23, 2026
Unprompted review
Good all round service.
Easy to order, quick delivery. Issue with missing part resolved quickly and with no drama, good all round service.
August 21, 2026
Unprompted review
Ordered component then realised it…
Ordered component then realised it wasn’t required, acknowledged that and refunded no problem
July 30, 2026
Unprompted review
Electricals Online are 5*
Very pleased with price, shipping and delivery and communication plus item is great - thanks.
August 4, 2026
Unprompted review
Great product and great service
Great product and great service . Fast and efficient delivery
August 3, 2026
Unprompted review
Great product at a keen price delivered…
Great product at a keen price delivered promptly
July 28, 2026
Unprompted review
Great company to deal with
Great company to deal with, I ordered the wrong size and returned the item. They replaced the item with the correct size and refunded the difference. Would use this company again and strongly recommend them.
August 5, 2026
Unprompted review
Unfortunately my items were not…
Unfortunately my items were not suitable and the refund process is still not completed. The communication from electricals online has been very good to help facilitate the return but it looks like the supplier is very slow at customer service
August 4, 2026
Unprompted review
Reply from Electricals Online
Hello,
Thank you for your review.
Apologies for the delay with the refund, unfortunately as discussed via email this morning we have still not a refund from the manufacturer (who handled the return) however we have chased this up with them again now and an update will be provided as soon as possible.
Thank you for your patience.
Many thanks,
Sam - Team EO
Great service
Great communication from this company very knowledgeable and extremely helpful.
Will definitely be ordering from them again.
July 2, 2026
Unprompted review
Reply from Electricals Online
Thank you for the kind review, we hope to hear from you again in future.
Reply from Electricals Online
Thank you for the kind review.
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