Electricals Online Reviews 

952
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive prices, excellent product availability, and the remarkably helpful, friendly attitude of the staff throughout their shopping journey. Many people note that orders arrive very quickly, often by the next day, and always reach them in perfect condition with secure packaging. Some reviewers were not happy with delayed deliveries, missing tracking details, and unexpected communication problems encountered with external courier partners. Consumers also mentioned feeling frustrated when trying to contact customer support, waiting for delayed replacements, or attempting to resolve missing items after placing an order.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, as many reviewers highlight super... See more

Product

Clients share positive opinions on product quality, frequently highlighting that items match their... See more

Price

Users describe positive interactions with price, frequently highlighting competitive rates and great value... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many customers praised quick next-day delivery... See more

Service

Reviewers mention positive feedback about service, frequently highlighting quick delivery, great prices, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was some delay in getting the product from the manufacturer but customer service was great. Very happy with product.

Rated 5 out of 5 stars

Bought the Delonghi PinguinoEX100 Air conditioner, a lot cheaper than the big electrical shop and sent next day delivery. Customer service was outstanding, even with me keep asking, when will it c... See more

Company replied

Rated 5 out of 5 stars

I rang to confirm a delivery day but was told that due to it being a bank Holiday weekend they couldn't guarantee a day. After a discussion with the salesman I agreed to go and collect the item from t... See more

Company replied

Rated 5 out of 5 stars

Great products and competitive prices! I was fortunate that I was able to purchase large goods, i.e. solar panels and then collect locally to me in Doncaster. Warehouse staff were fantastic, friend... See more

Company replied


Company details

  1. Electrical Wholesaler

Written by the company

Electricals Online (or EO for short) are a new and innovative wholesaler of electrical goods on the online market, we aim to provide our customers with market leading prices online and to deliver them the best customer service possible. The directors of Electrical Online have all worked for some of the biggest electrical wholesalers across the U.K. They saw trade industries drastically change in the age of the internet and came together to pool their knowledge and experience to create EO. More than simply an online retailer, they launched EO’s membership programme in commitment to helping fellow tradesmen grow and futureproof their own respective businesses.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

952 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(952)

129 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, product delivered promptly

May 15, 2026
Unprompted review
Electricals Online logo

Reply from Electricals Online

Many thanks for the feedback.

Rated 5 out of 5 stars

Efficient transaction and supply of…

Efficient transaction and supply of electric radiators at a competitive price. Good communication and goods delivered with 24 hours.

May 5, 2026
Unprompted review
Electricals Online logo

Reply from Electricals Online

Many thanks for the kind review.

Rated 5 out of 5 stars

Excellent service and they even to come…

Excellent service and they even to come out to undertake the work on a public holiday. Would recommend them again

May 25, 2026
Unprompted review
Electricals Online logo

Reply from Electricals Online

Many thanks for the review, we appreciate the feedback and are glad you had a good experience with us.

Rated 5 out of 5 stars

Great service and speedy customer…

Great service and speedy customer enquiry response . Dealt with everything brilliantly and much appreciated. Thank you

May 23, 2026
Unprompted review
Electricals Online logo

Reply from Electricals Online

Many thanks for the review, we appreciate the feedback and are glad you had a good experience with us.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. I purchased an electric charger, was unable to install due to issues with estate management company. Made electricals online aware, they were happy to take back and refund me in full.

Good company.

May 7, 2026
Unprompted review
Electricals Online logo

Reply from Electricals Online

Many thanks for the review, we appreciate the feedback and are glad you had a good experience with us.

Rated 5 out of 5 stars

This is the first time I have used this…

This is the first time I have used this company. My
electrician sent me the link to Electricals Online to look at some spotlights I wanted as an example, so after checking other websites I decided to order from them.
The website was easy to use, although It wasn't as easy as it should have been to find the correct chrome bezel to fit it, this option should have been given when ordering, I nearly gave up!

The ordering and payment process was easy and after that very good email communication from both company and DPD their delivery partner.

I would recommend and will again when the opportunity arises.

April 29, 2026
Unprompted review
Electricals Online logo

Reply from Electricals Online

Thank you for the review, Julian. We appreciate the 5* review, especially considering the issue with the bezels!

Thank you for your kind recommendation.


Many thanks,
Sam - Team EO

Rated 5 out of 5 stars

Excellent service

I ordered my floor lamp at 1pm, it was delivered the next day at 10.30am, excellent service! AND I love my new lamp!

May 4, 2026
Unprompted review
Electricals Online logo

Reply from Electricals Online

Glad to hear it! Thank you so much for the review.

Rated 5 out of 5 stars

great service experience

great service experience, I made a mistake in my order and when I noticed I reached out to them and they were able to update my order in no time and send me a correction by email.
The delivery wasn't exactly the next day, it took a couple of days to receive the item but all good.

April 24, 2026
Electricals Online logo

Reply from Electricals Online

Thank you for the review, I'm glad we managed to sort this out for you and I apologise for the delay.

Rated 5 out of 5 stars

Good communication & very quick…

Good communication & very quick service. Prices on par & a little less than others. Website could do with an upgrade for more info on products, but works ok. We will use again.

May 8, 2026
Unprompted review
Electricals Online logo

Reply from Electricals Online

Many thanks for the feedback, Chris. We appreciate the 5* rating and will make sure to take your comments on board.

Rated 5 out of 5 stars

Ohme charger

Ordered an Ohme charger which was competitively priced. It arrived quickly in perfect condition so very satisfactory.

April 24, 2026
Electricals Online logo

Reply from Electricals Online

Great news, thank you for such a positive review!

Rated 5 out of 5 stars

Bought a Aurora Seren 600000 EV 7.4kW…

Bought a Aurora Seren 600000 EV 7.4kW EV Charger, great price compared to other competitors, had it installed for just over a week and it’s doing exactly what it should do, great piece of kit for the money, would highly recommend.

April 30, 2026
Unprompted review
Electricals Online logo

Reply from Electricals Online

Glad to hear it is working well for you, Mark. Thank you for your business with us and thank you for taking the time out of your day to leave this kind review!

Rated 5 out of 5 stars

Great service

Fast reliable service and items at competitive price

March 25, 2026
Unprompted review
Electricals Online logo

Reply from Electricals Online

Thank you for your kind review!

Rated 5 out of 5 stars

Excellent service

Excellent service, product and pricing. Will use again and definitely recommend to others. Well done

April 8, 2026
Unprompted review
Electricals Online logo

Reply from Electricals Online

Glad to hear it, thank you for your review. We hope to see you again in future.

Rated 5 out of 5 stars

I arrange to pick the item up

I rang to confirm a delivery day but was told that due to it being a bank Holiday weekend they couldn't guarantee a day. After a discussion with the salesman I agreed to go and collect the item from the center. This was easy and they had the part resdy for me. Item has since been fitted and after initial complecations it is now all sorted. I would certainly used Electrics online again and recommend to others.

March 31, 2026
Unprompted review
Electricals Online logo

Reply from Electricals Online

Many thanks for your recommendation, we greatly appreciate your feedback and are glad to hear that you had such a positive experience with us.

We hope to hear from you again in future!

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