electricbikepros.com Reviews 

I ordered a scooter from them on sale. I received the order confirmation email. I was told twice in a span of two weeks after the purchase that they were awaiting the tracking number from the manufacturer. Finally after two weeks, my order was suddenly canceled. They claimed that they sold it to me at too low a price and the manufacturer would just cancel it, even though they previously claimed that they had submitted the order to the manufacturer and were just waiting for the tracking number. They claimed that it was because the sale was below the minimum advertised price and then offered me a new discount code of lesser value, that was still below the minimum advertised price from the manufacturer while also increasing the price of the item by over $200. It doesn't add up.

The price of the item went up on their website and I was told I can order it again but they won't honor the sale pricing. I'm very frustrated as the item is no longer on sale anywhere online and I could have bought it from someone else while it was on sale elsewhere if they told me right away that they had no plan to fulfil the order.

This is not a company that I could rely on to make a time sensitive purchase. I cannot recommend it to others. I wish I had looked into the prior reviews before ordering because I can see that many people have the same experience that I did with this company. I hope others can benefit from this review.

On Saturday, October 9th, I placed an order for a Ecotric Hammer Electric Fat Tire Bike from ElectricBikePros. I was antagonizing cancelation due to reviews that I have read about their services as I needed a bike in a timely manner as I use it for work, however, Jon and I were communicating on a daily basis keeping me up to date with the current status of my order. As promised I received my order within 5 days. I am truly satisfied with the services they have provided and can advocate that as a first time customer the services they provide is not fraudulent.

We purchased 2 revi predator electric bikes and love them! We got a better price than friends that bought the same bikes from a local bike shop in a Denver. We heard we could pay $100 to have them put together for us. They told us our bikes would ship right away but it ended up shipping a couple of weeks later…. That was expected since the whole world is on back order with Covid issues messing everything up. I was in close communication with the company. I sent an email with a question and It was answered that day! We requested they be delivered to a fed ex center near our home and we went down and signed for them. We were nervous to put them together ourselves but it was super easy! We watched a you tube video and all we had to do was put the handle bars on,the pedals and the front tire! Five stars!

I ordered in August, expected delays, got it mid Sept. Can't drive it. Emailing to a customer service person daily to find out the controller is defective and the manufacturer is sending me a controller. Tracking number says end of October. Yet I've seen this tracking activity on scams before. I wrote back to Jon and asked for his help... Nothing. Never again, I'll never make a purchase like this online.

I bought a cyrusher ebike. Accessories I ordered were supposed to com 9/2. There won't ship them to me. They just ignore me.
I reached out to CSV 8 times. NO ANSWER!!!!!!!!!!!!!!!!!

DO NOT BUY - FRAUD WARNING!

This company lies. They will not “refund every cent”. They send us a broken and defective bike and tried to charge us 20% restocking fee WHAT?! The bike is defective we sent photos! We never even got a chance to ride the bike it didn’t work fully we couldn’t even leave the house it’s so weak it’s a 1000 watt LIE! We have a 500 watt bike that’s faster! Stay far away!

I ordered 2 bikes from Electric Bike Pros because my neighbor purchased one and just loved it. Unfortunately because of the complications created by covid I could not have them delivered when I needed them. They treated my cancellation as a priority with a very courteous timely response and refund. So I HIGHLY recommend this reputable company to do business with. Excellent product and service.

It took 10 days to get the Nakto Ranger bike. It was held up by UPS so not electric bike pros fault. The driver put it on the porch and left. I understood that it was shipped with adult signature required.I did not sign. yes there was damage to the box. It had a pretty big hole in the corner. There were 3 washers and a bolt in the bottom of the box. I later realized that they went to the water bottle holder.
The instructions were not clear as to how to mount the light, front fender and the speedometer unit. The bolt to hold on those parts was missing. I found one in my garage and attached the parts, but they worked their way loose on my first ride. I took off the front fender and reattached the light for now.
A video on UTUBE showed me how to operate the bike as the instructions were confusing. Once I figured it out I’m very pleased with the bike. The only part I don’t like is that it feels small for my 6’ frame. But it operates as advertised. I’ve only put 7 miles on it in three rides and it sounds like the brake is rubbing. I will do my best to figure out where the noise is coming from and readjust. Seems minor at this point. So far it seems like a nice product.

DO NOT BUY YOUR BIKE FROM THIS COMPANY
I have missed days of work waiting for a delivery that requires a signature. Ordered my bike early June. I was promised by JON, company owner that I would have my bike in July. It is almost August and I still have no bike. Spent around 3,000$ for a bike I have yet to ride. I am seeking a full refund as this company is a joke and either does not reply or doesn’t even have the answer to where my bike is. At this point I don’t even believe they have even shipped my bike. Stay away if you don’t want a headache. I recommend you visit an actual store and purchase your bike in person. Save your money or even spend a little more and visit a store to purchase an electric bike. You will be disappointed with this company.

Very satisfied customer
I ordered an Ecotric Dolphin on June 30. I received a confirmation and order # and informed me that they will email me if the bike is ready for shipment. I was a bit worried because I haven’t heard from them after 3 days. I checked their website and read some negative reviews which made me more worried. July 13, to my surprise, the package arrived. I assembled it with a little help from You Tube. I’m still waiting for the rear rack and Jon, the founder, was very professional and attended to my concerns. So far, I’m very satisfied with dealing this company. I gave them 4 stars due to miscommunication along the way. I might buy another bike from them in the future.

Alden
Las Vegas, NV

I am an employee of the shop. We are very sorry for the long wait some customers have experienced, it was a one man team before and the owner as best as he can could not answer thousands of email daily. But now there are 4 people working as a team to ensure all questions will be answered. When purchasing, please expect some delays and refer to the notes of the product as there are some delays with the manufacturers due to the high volume of ebike orders.
We'd very much appreciate your patience and understanding and make sure to loop you in all the orders progress.

Stay away from this company, they will give you a price you can not refuse, and not deliver. this company will not return emails, text messages or Phone calls. do yourself a favor do not buy from this company.

This company is beyond frustrating to work with. I've been trying to receive a bike for over a month. The 1st one was not in stock so I changed my order to one that was in stock. After 10 days and no word, I reached out to the company in various ways... phone, email, text and chat. No help. When I added some things to my cart, I immediately got someone eager to sell me something. When I explained I was going to cancel my order, I got a tracking number in less than a minute. Unfortunately, they misled me by telling me my order had shipped, but in reality they only shipped fenders (that they told me weren't in stock). So, I still have no bike and have requested to cancel the entire order. I was willing to work with them and give them the benefit of the doubt, taking into consideration the 4th of July holiday and possibly being understaffed. But I'm done now that they blatantly lied to me. I cannot recommend dealing with this company.

I am still waiting for my bike that I ordered june 22, 2021. My phone calls and emails are not answered. I was assured by the very first email with Jon I would get the bike by 7/10 since I leave for vacation and I have to sign for the delivery. I would have more faith if they ever answered their phone but I am beginning to think I have been scammed.

Ordered an ebike in February - still not delivered in July. No return calls, just emails saying wait another month and now prices are much, much higher even if I get a refund.... BUYER BEWARE!

Do not buy from this fraudulent place. I ordered a $1500 E bike and they emailed me and said it would be shipped within three days. 10 days and no bike then they said oh I made a mistake your bike is on order and you will receive it mid June. I told him I could not wait that long and to cancel my order then they tried to ask me if I would like a different bike. I said no cancel my order. Which they never did. They ignored all my emails after that and I never heard back from them again. I had to report fraud with my bank and they filed a claim and got my money back thankfully. People like this should be reported and held responsible and prosecuted for stealing peoples money. They even have A Facebook page. What a joke. They need to get sued for fraud and theft.

I'm thrilled with my Xtreme beach cruiser. The folks at Electric Bike Pros were very communicative and contacted me throughout the purchasing and shipping process. The shipping was lightning fast too!
I am replacing my much loved non-e Electra Townie, which are impossible to find right now. This bike is a close match, and comes with more stuff: basket, rear rack, and fenders at a considerably better price.
My ding for the bike itself is the ridiculously unclear and incomplete assembly and use instructions, which I somewhat compensated with a YouTube video about a similar bike. Still its headed to the shop today to assemble the rear rack and do fine tuning and adjustments. Might want to consider having a pro assemble it, if you are inexperienced.
All in all a very good experience and a sweet bike!

So far I am very happy with the electric bike. It is not the fastest bike but it is good like that to make it even safer. I like how it can fold to be able to fit into the back trunk of my car. My boyfriend uses it to go back and forth from his house to mine. I love it!

Placed my order over a week ago. Never received any shipping info. Have tried to contact the company for the last week to determine a delivery date. No response from email, chat, or phone. Seems fraudulent to me! Because I can not reach the company I have reached out to my CC company.

Never purchase from this website. Like others, I m trying to get a full refund, waiting for the RAM return address label since last week. They just ignore my emails and the pretended 24/7 live chat never works.