Electric Games Reviews 

232
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Just received my PS5 Pro which I ordered through Electric Games. Initially, I wasn't certain about buying something so expensive off a smaller site but now that I've received it, I'm very happy with t... See more

Rated 5 out of 5 stars

Was looking at the new Dragon Ball Sparking Zero game and it was listed at £65 - £70 everywhere. I searched google and seen that Electric Games had it the cheapesrt at £45. didn't think it they were l... See more

Company replied

Rated 5 out of 5 stars

Although I have had no dealings with Electric Games before I can firmly say that they appear totally trustworthy and an honest company. I just received 'Donkey Kong Bananza' and all seems great. Will... See more

Company replied

Rated 4 out of 5 stars

Item hasn't arrived so I can't comment on the item. Delivery was set for Wed 6 Dec. But nothing was delivered, when checking Royal Mail website it just says in Southampton and has been since the... See more

Company replied

Company details

  1. Video Game Store

Written by the company

Online Video Game Shop supplying Games, Consoles & Accessories for PlayStation, Nintendo & Xbox! *FREE Delivery on all UK Mainland Orders* Buy Now, Pay Later with Klarna - No Interest on Payment


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

232 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(232)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered PS5 Pro, Great Service & Quick Delivery

Just received my PS5 Pro which I ordered through Electric Games. Initially, I wasn't certain about buying something so expensive off a smaller site but now that I've received it, I'm very happy with the price, customer service and delivery time. Shout out to Paul from Electric Games who helped coordinate so that the console could be delivered when I'm home, as it required someone to pick it up. I'd recommend Electric Games and I will be using it in the future.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

I preordered another switch game from…

I preordered another switch game from Amazon around the same time as from here, and my order of tomodachi life has come much faster.

April 16, 2026
Unprompted review
Electric Games logo

Reply from Electric Games

Thank you for your amazing feedback, we are so pleased it arrived much faster. Thanks for your support, much appreciated.
Kind regards
Team EG

Rated 5 out of 5 stars

I don't get alot from this company and…

I don't get alot from this company and was first time using them but my items and delivery was good. Decent delivery time and communication through emails about delivery was good and item was well packaged and price for what I got was good too.

July 20, 2025
Electric Games logo

Reply from Electric Games

Dear Mike. Happy new year to you. Many thanks for sharing your positive experience with us.
Regards

Rated 1 out of 5 stars

Cancelled my order for no reason

Cancelled my order for no reason

July 31, 2025
Electric Games logo

Reply from Electric Games

Hi Adnan,
Apologies if you didn't receive our reason for a cancellation, we would of emailed you making you aware of the cancellation and for what reason, sometimes they can go into junk/spam folders.
Kind regards
Team EG

Rated 5 out of 5 stars

Donkey Kong Bananza delivery

They delivered my copy of Donkey Kong Bananza in great condition and very promptly. I would more than happily buy a product from this website again in the future.

July 18, 2025
Electric Games logo

Reply from Electric Games

Hi Jolyon,
Thankyou for your amazing review, were pleased that the experience was amazing!
Enjoy Donkey Kong Bananza and thank you for shopping at Electric Games.
Kind regards
Team EG

Rated 5 out of 5 stars

Preorder of Donkey Kong Bananza

Preorder of Donkey Kong Bananza, it came a day early and price was cheaper than most other websites for it.

July 1, 2025
Electric Games logo

Reply from Electric Games

Hi Omar,
Thankyou for your amazing review, were pleased that the experience was amazing!
Enjoy Donkey Kong Bananza and pleased it came a day early and saved you a few ££!
Thank you for shopping at Electric Games.
Kind regards
Team EG

Rated 5 out of 5 stars

Five Stars All Round ⭐️⭐️⭐️⭐️⭐️

Excellent customer service, quick delivery. A really smooth and enjoyable process!! Would definitely buy from again! 😊 Thank you!

July 12, 2025
Electric Games logo

Reply from Electric Games

Hi Alfie,
Thankyou for your amazing review, were pleased that the experience was smooth and enjoyable!
Thank you for shopping at Electric Games.
Kind regards
Team EG

Rated 5 out of 5 stars

Great pre-order experience!

Good price for DK Banana for the switch 2. Pre-order arrived on time and had tracking.
Never used or heard of Electric Games before but I will define using again in the future.

July 16, 2025
Unprompted review
Electric Games logo

Reply from Electric Games

Hi James,

Thank you for your amazing review and so pleased you had an awesome experience. We do our best to get New releases out as quickly as we can!
Thank you for shopping with Electric Games, we really appreciate it.
Kind regards
Team EG

Rated 5 out of 5 stars

Perfectly Legit and Trustworthy!!!

Although I have had no dealings with Electric Games before I can firmly say that they appear totally trustworthy and an honest company. I just received 'Donkey Kong Bananza' and all seems great. Will definitely be looking to them for future releases. So if you are in doubt about EG, No need to worry at all. They seem perfectly legit.

July 16, 2025
Electric Games logo

Reply from Electric Games

Hi y_m_o,

Thank you for your amazing review and so pleased you had an awesome experience.
Thank you for shopping with Electric Games, we really appreciate it.
Kind regards
Team EG

Rated 5 out of 5 stars

Fantastic company

Fantastic company. Really fast delivery and updates the whole way through the process. Will definitely be using again and very happy with my switch 2. Thank you! 😀

June 22, 2025
Electric Games logo

Reply from Electric Games

Hi Tom,

Thank you for your amazing review and so pleased you had an awesome experience. We do our best to get New releases out as quickly as we can and keep you updated as much as possible.
Thank you for shopping with Electric Games, we really appreciate it.
Kind regards
Team EG

Rated 5 out of 5 stars

Excellent service and communication…

Excellent service and communication throughout

June 5, 2025
Electric Games logo

Reply from Electric Games

Hi David,
Thank you for your amazing review, we are so pleased that you received excellent service and communication with your order.
Thanks again for shopping with us at Electric Games.

Kind regards
Team EG

Rated 5 out of 5 stars

Pretty much next day delivery

Pretty much next day delivery, very impressed and turnaround and cost

June 16, 2025
Electric Games logo

Reply from Electric Games

Hi Tom,

Thank you for your amazing review, we are pleased you received your order quickly!
Thank you for for shopping with Electric Games.

Kind regards
Team EG

Rated 5 out of 5 stars

Recommended

Was skeptical given the prices of all the other switch 2s right now, chanced it though as the reviews were practically all good from this website, It arrived the very next day so, idk, Console was brand new, did a dock update, played some Zelda, No issues or complaints, I should have bought it a few days sooner

June 18, 2025
Electric Games logo

Reply from Electric Games

Hi Thomas,

Thank you for your amazing review, we are pleased you received your order quickly! Pleased it all went smoothly.
Thank you for shopping with Electric Games.

Kind regards
Team EG

Rated 5 out of 5 stars

Hadn't heard of this brand before but…

Hadn't heard of this brand before but got my new Switch 2 from them and it arrived quickly. Happy customer.

June 11, 2025
Electric Games logo

Reply from Electric Games

Hi Jasmine,
Thank you for your amazing review, we are pleased your new Switch 2 quickly!
Thank you for buying from us at Electric Games.

Kind regards
Team EG

Rated 5 out of 5 stars

Switch 2 pre-order

I won’t lie, I was a little apprehensive making such a large purchase through a website I hadn’t heard of but I didn’t need to be. I pre-ordered a Switch 2 and it arrived exactly as and when they said it would. Excellent communication when it had been dispatched, delivery tracking etc. would definitely use again.

April 11, 2025
Electric Games logo

Reply from Electric Games

Dear Gareth,

Thank you for your amazing review, we are pleased you received the New Switch 2 on day of release- hope you enjoy it and thanks again for shopping with us at Electric Games.

Kind regards
Team EG

Rated 5 out of 5 stars

Honestly amazing

Honestly amazing! My new Switch 2 arrived on launch no problems at all. Highly recommend these guys. Great stuff!

June 5, 2025
Unprompted review
Electric Games logo

Reply from Electric Games

Dear Customer 6,

Thank you for your amazing review, we are pleased you received the New Switch 2 on day of release- hope you enjoy it and thanks again for shopping with us at Electric Games.

Kind regards
Team EG

Rated 5 out of 5 stars

Top stuff

Top stuff. Great and price and swift delivery. Thank you!

April 30, 2025
Electric Games logo

Reply from Electric Games

Hi Richard,
Thank you for your amazing review, we're pleased you had an awesome experience.
Thank you for shopping with Electric Games and hope to see you again in the near future.

Best regards
Team EG

Rated 5 out of 5 stars

Got confirmation for a switch 2 which…

Got confirmation for a switch 2 which I’m buzzing about! Amazon accepted me for the invite then told me they couldn’t accept my order which is nice to see a company doing things right. Informed me of when my order will be out for delivery. Thank you🥹

April 12, 2025
Electric Games logo

Reply from Electric Games

Hi Kieran,

Thank you for your amazing review, currently in the process of getting the new Switch 2 orders ready for shipment!
Thank you for shopping with Electric Games and hope to see you again in the near future.

Kind regards
Team EG

Rated 5 out of 5 stars

Nintendo switch 2

I admit, I was very nervous as was anyone during the Switch 2 pre ordering phase, lots of places went out of stock due to scalpers, and when I came across Electric I was weary, I hesitantly ordered it, a few days later asked if I would receive it on the day of release or really soon after, got an immediate response within 10 hours.

Great communication, I also decided to cancel it and get the Mario kart world bundle instead, and again, instant refund and managed to get the bundle the same hour. 10/10
I admit the price is a little higher than other retailers like Argos, but that’s easily swept under the rug with great support and plenty of stock.

April 24, 2025
Unprompted review
Electric Games logo

Reply from Electric Games

Thank you for you comments and support Erilynn, really nice to hear your experience is positive and even more you understand the situation.
Happy gaming and thank you once again for your custom

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