Chris Porquez from Electricity Monster was a delight to chat with over the comparison of energy plans across the retailers. Not only was he informative, but so open to questions & ensuring we had... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ms. Joe Louis was incredibly helpful and explained the topic perfectly. She broke everything down in a clear and easy-to-understand way, making even the complicated parts simple. Her patience, knowle... See more
Company replied
Arvin D. was very helpful in providing me much needed information on how I could transfer the electricity account ownership to my name. Arvin also informed me on discounts I could avail. This company... See more
Company replied
Provided a succinct summary of the best options available (I checked against other aggregators and energymadeeasy.com.au), and an egift card on top! They are persistent with calls but when you engage... See more
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Gas Company
- Housing Utility Company
- Internet Service Provider
- Price Comparison Site
Written by the company
Electricity Monster provides a free comparison service for consumers looking for a better deal on electricity and gas and do free electricity connections for you. Many people don't realise that they can choose their power companies in deregulated areas of Australia. If you can choose your energy company then it also pays to compare electricity and gas rates.
Contact info
Top level, 99 Creek Street, 4000, Brisbane, Australia
- 1300232848
- residential@electricitymonster.com.au
- electricitymonster.com.au
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Chris
Christian Dominic Porquez was very polite and patient when I needed more time to evaluate the offer. The electricity plan he came up with was much better than our previous plan, and appropriate for our lifestyle.
October 10, 2025
Unprompted review
Reply from Electricity Monster
Hi Debra,
"Easy and hassle-free" is always our goal! Thank you for confirming we hit the mark for you. We appreciate the fantastic review.
Great customer service
Great customer service. I was able to obtain a deal with the same provider for a lower cost. Definitely recommended.
September 30, 2025
Reply from Electricity Monster
Hi Erika,
Thank you so much! We love helping our customers find better deals and lower their bills. We're thrilled it worked out so well for you.
Excellent Service and a Cost-Saving Plan
Thanks to Elicah for her patient and exceptional support. She clearly explained my current plan, proposed a better plan, and answered all my questions thoroughly.
October 8, 2025
Reply from Electricity Monster
Hello,
This is exactly why we do what we do! Thank you for trusting Electricity Monster to find you a cheaper energy plan. Enjoy the savings!
I was attended to by Annie who is extremely professional was very…
I was attended to by Annie who was very polite, professional, understanding and thorough.
Annie made the whole process/procedure pleasant and it was a pleasure dealing with her.
October 9, 2025
Reply from Electricity Monster
Hi Shaun,
Wow, thank you for such a great review! Hearing that we helped you save money on your bills is the best news we could ask for.
helpful and to the point customer service
Caller honey was very helpful and knowledgable, took me through the process easily, asked only relevant details, explained the product precisely.
October 8, 2025
Reply from Electricity Monster
Hello,
We're so happy to hear you had a positive experience. Thanks for choosing us to help you save!
Liam was very knowledgeable and helpful…
Liam was very knowledgeable and helpful in providing me with alternate solutions to my electricity and internet needs.
October 9, 2025
Unprompted review
Reply from Electricity Monster
Hi Penny,
Thank you for the kind words! This review has energized our entire team here at Electricity Monster.
Annie was very helpful and very patient…
Annie was very helpful and very patient with me,
October 9, 2025
Reply from Electricity Monster
Hi Christine,
We really appreciate you taking the time to share your experience. So glad we could make the switching process easy for you!
Liam Zeek Jacildo was a great
Liam Zeek Jacildo was a great, he helped me understand the electricity plan and get a much cheaper electricity plan
October 9, 2025
Reply from Electricity Monster
Hi Kylie,
Thank you for the 5-star review! We're thrilled we could help you find a great energy deal.
Reply from Electricity Monster
Hi Pete,
Your review is much appreciated! We're thrilled to have earned your trust and helped you find a better plan. We're here whenever you need a new comparison.
Louise was very helpful in finding the…
Louise was very helpful in finding the best rate
October 8, 2025
Unprompted review
Reply from Electricity Monster
Hi Justin,
So glad you had such a great experience with us! We pride ourselves on offering a hassle-free way to get a better deal. We hope to serve you again soon.
Reply from Electricity Monster
Hi Lisa,
We appreciate your positive comments! It's fantastic to know that our free service delivered genuine value for you. Thanks for your trust.
Clear options for better rates and not locked in if want to change
The rep was understanding and happy to call back at a more convenient time, I then spoke with Sara who was clear and patient and explained details well to me, the company provided a cheaper competitive alternative plan with the same provider that I had.
The options to cancel or change or need to call to ask questions were reassuring.
October 8, 2025
Reply from Electricity Monster
Hello,
Thank you for the glowing review! We're so pleased you found our service valuable. Your feedback helps us continue to improve.
Pain in the you know what.. this afternoon was the latest the perp sat outside my address from 2.50p.m untill 5.00p.m
Pain in the you know what they keep door knocking and rang up untill I got in touch with the no call register. At least the calls stopped but not om getting door to door people from the same firm almost weekly.. I'm not interested.. I can't put it plainer than that
October 8, 2025
Unprompted review
Reply from Electricity Monster
Hello DaJaVu,
Thank you for your review. We are truly sorry to hear you've been dealing with such frustrating and unwanted contact. We apologize for the disruption it has caused you.
We want to clarify that Electricity Monster does not engage in door-to-door sales or physical canvassing. Our services are offered exclusively online and over the phone. It is very likely the individuals visiting your address are representatives of a different company.
We would like to fully investigate and resolve this matter to ensure your information is completely protected. To do this, please send your name, address, and best contact number to:
residential@electricitymonster.com.au
If you have any details about the company the door-knockers claimed to represent, please include that as well.
We are committed to resolving this and confirming that you receive no further contact from any of our channels.
Sincerely,
Vianny
Customer Service & Complaints Officer
Electricity Monster
Annie was quite helpful
Annie was quite helpful, discussing with me all the information about the new Origin plan, very knowledgeable.
October 7, 2025
Reply from Electricity Monster
Hello Janet,
Thank you for your kind words! It's rewarding to know our service made a difference for you. We appreciate you taking the time to share your experience.
Reply from Electricity Monster
Hi Alesia,
What a fantastic review! We're thrilled that our service provided you with a great outcome. We look forward to helping you again in the future.
Great customer service
October 8, 2025
Reply from Electricity Monster
Hi Jo,
We're delighted to read your wonderful feedback. Knowing we could make your life easier is the best kind of reward. Thank you for your support.
Alex helped me a lot to set up both my…
Alex helped me a lot to set up both my electricity and internet.
Great guy
October 8, 2025
Unprompted review
Reply from Electricity Monster
Hello Ahmad,
Your review made our day! We're so happy we could help you find a great deal. Thanks for choosing Electricity Monster!
Great service
Christian was very Helpful with explaining everything and making the switch easy.
October 8, 2025
Reply from Electricity Monster
Hi Michael,
Your positive comments are much appreciated! We are always ready to help you find the best value for your household.
Alex was wonderful to deal with today…
Alex was wonderful to deal with today went out of his way to help me thankyou alex
October 8, 2025
Reply from Electricity Monster
Hello,
We're pleased you found our service beneficial! We’re dedicated to finding competitive deals for all our customers.
Great customer service
Alex was courteous, efficient and successful in getting us onto a good solar plan. Thank you Alex!
October 2, 2025
Reply from Electricity Monster
Hi Dan,
Thank you for the great feedback! We work hard to keep our service up-to-date and reliable.
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