THERE IS NOTHING KIWI ABOUT THIS COMPANY. Electric kiwi are terrible. They hide behind a chat wall for their customer service. They also stuffed up my billing, not sending me a single invoice or direc... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had a simple question about power and probably able to be dealt with by one phone call in less than five minutes. Instead have to go through chatbox experience wasting time and then finding I have t... See more
Company replied
Just dont there absolute liers and scamed every one when frank shut down power bill was over double what i was paying even though they were the cheapest option on power switch absolute scam. Have now... See more
Company replied
Really cool power peeps. Easy to set up; They respond online when i need them. Great company, and a great kaupapa. This has turned into a horrible interaction. I arranged to pay my bill (lost bank... See more
Company replied
Company details
Written by the company
Electric Kiwi is an independent online New Zealand electricity retailer.
Contact info
Level 4, 99 Quay Street, 1010, Auckland, New Zealand
- electrickiwi.co.nz
2.7
Poor
198 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Overall Helpful & Honest
Easy to set up. Clear instructions. Timely and helpful communications. App is helpful to track and see use. Chat and call I had someone helpful and quickly.
August 20, 2025
Unprompted review
Reply from Electric Kiwi
Thanks a ton for the awesome review Rachel! We’re stoked to hear that setting up was a breeze and the app handy for keeping an eye on things. Glad our team could jump in to help when you needed it. Just give us a shout if you need anything! Cheers!
Reply from Electric Kiwi
Thanks for the shoutout Kate! We’re over the moon to hear that everything was lightning-fast and a breeze for you. If you ever need anything else, or just want to chat, give us a holler! 😊
I really loved the service and…
I really loved the service and everything and I would of given 5 stars but because I'm still waiting on my refund I can't give a review on that yet depending on whether I get it on time or not but once I do receive it I will definatly leave another review
August 19, 2025
Unprompted review
Reply from Electric Kiwi
Thanks for sharing your experience Vaiana! We’re glad to hear you loved the service! In that case, has your refund been sorted out yet? If not, please let us know via DM on Facebook, and we’ll be happy to check that out for you. Looking forward to ensuring everything is in order! 😊
Fast, Friendly, Fixed
Every interaction is polite, prompt and solves my issue. I particularly like how easy it is to communicate with someone on the live chat.
I recommend EK.
August 18, 2025
Unprompted review
Reply from Electric Kiwi
Wow, thanks for the fabulous review Maria! We’re pumped to hear that everything’s running friendly and fixes on point! Glad you’re loving the live chat; we like to keep things easy and breezy. Thanks for the shoutout, and if you ever need a hand, just let us know. We’re always up for a chat! 😊
Watch out!!
Watch out!!! Had switched over for power & straight away the daily power charge looked to be double than normal. Looked into it more and they actually charge double per everyday kWh than everyone else in market. Power bill ended up being $800 for the month!!!
August 17, 2025
Unprompted review
Reply from Electric Kiwi
Thanks for bringing this to our attention and others! We know receiving a bill like that can be really alarming and we don't want that to be the case either. Pricing can vary based on a range of factors like your specific plan, meter configurations, property location, network setup, time-of-use rates, and even your usage patterns.
We’d be happy to take a closer look to understand why your charges might be higher. If you could drop us a DM on Facebook with your account details, we’ll dive into the specifics and see what’s going on. We're keen to see why that might have been the case and get things sorted or help with next steps!
I like Electric Kiwi -no paper bills, lower prices, fast service online
August 15, 2025
Unprompted review
Reply from Electric Kiwi
Thanks for the fantastic review Nigel! We’re so glad you’re digging the paperless vibe and electric service. If anything's ever on your mind, just holler, we're here to keep the good times rolling 😊 Cheers for being part of the Electric Kiwi family!
Crappy service and bills are doubling within a month
Our power bill kept increasing each month. When we asked why (we know prices are increasing - everything is) they told us that our power bill was the same as last month - completely untrue as we checked what we used. Our power bill more than doubled in a month. They didn't care and told us that maybe turning our oven off at the wall would help (we have everything turned off at the wall that we do not use). Really crappy response and liars to boot. Do not trust them.
August 5, 2025
Unprompted review
Reply from Electric Kiwi
Thanks for sharing your experience Faelan. We know it can be really frustrating to see unexpected changes in your bill. There can be a lot of moving parts, like meter setups, time-of-use pricing, and changes in network fees. And sometimes, usage patterns can surprise us since smart meters record total usage without telling us what's using the power specifically.
We try our best to go through a checklist of potential causes for changes in usage, but it sounds like we missed the mark on covering everything with you. If you're up for it, please send us a DM on Facebook with your account details. We'd love to take a closer look and help clear things up. We're keen to make sure everything feels just right for you.
I love being an Electric Kiwi customer
I love being an Electric Kiwi customer. Their customer service is second to none, and they really make you feel like they value people over profits. I had a billing issue and a couple of questions, sorted super quickly and easily with their live chat function. This is why you go with independent retailers over those big gentailers!!!
August 14, 2025
Unprompted review
Reply from Electric Kiwi
Wow, thanks for the glowing review Siobhan! We're absolutely chuffed to hear that you feel valued with us. Our live chat team loves helping out, and it’s awesome that they got your billing issues sorted so smoothly. Going with the indies definitely has its perks, but to be fair, cons too. For example, we have fewer hands on deck, so thank you for your patience with us! If you ever need anything, just holler 😊 We’re here to keep the good vibes going!
Lovely to deal with
Very fast response. Hassle-free sign-up. Great prices
August 12, 2025
Unprompted review
Reply from Electric Kiwi
Thanks a bunch for the shoutout Antony! Glad to hear everything was smooth sailing. If you ever need anything or just want to say hi, you know where to find us. Cheers!
Absolutely Deceptive Power Company
I was with Flick Electric for 3 years until Meridian Energy acquired them on the 1st of August 2025. Undoubtedly, they were the best power company in terms of customer service and pricing, according to my own experience.
They had a free phone number you can call in if you have any questions as well. I was with the off-peak plan, and they delivered as promised, and we were happy as all our power bills were reasonable according to our usage.
We use 80% of our electricity during the off-peak plan, and it suits us. We have a moderate house with three bedrooms. Just my wife and I, and our usual winter power bill is around $280.00 per month.
Because of the ratings on Canstar Blue as the power company with the most satisfied customers, I joined Electric Kiwi.
It was such a disastrous decision. From Jul 31 to Aug 4th, I have been charged nearly $ 70.00 just for the 5 days of use. On some of these days, we did not even have to cook, so we did not even use the stove or the oven. I find these charges extremely unreasonable.
Due to this reason, on the Aug 4th, I changed the power company again and switched to something else. I am no longer with Electric Kiwi. I will review my new power supplier later.
Electric Kiwi is a total rip-off. They even charge you a fee as a surcharge for paying with a credit card, which Flick Electric never did. Also, they do not even have a phone number that people can call for assistance. They only have a chat service and an email address.
As a word of advice....."STAY FAR FAR FAR AWAY FROM THIS DISHONEST POWER COMPANY UNLESS YOU WANT TO GET RIPPED OFF"
I wish I had checked the Trustpilot reviews for Electric Kiwi before joining them. They have an extremely low TrustPilot Review Rating.
August 4, 2025
Unprompted review
Reply from Electric Kiwi
Hey Suresh, we really appreciate your feedback and understand the frustration you've experienced. Flick was indeed a fantastic player in the market, and we miss them too. We know not having a call center isn't ideal for everyone, and we're glad you've found a provider that better suits your preferences! We always encourage browsing and some good research to find the best fit for your home.
In aim to be greener, we focus on live chat and email for support, but the closures of Flick and Frank have kept us on our toes, and we're catching up with the high volume of inquiries that came during those months. It's great to hear you’re adept at load shifting your usage, well done in making the most with savings and loadshifting! One thing that may have been a factor in your billing could be when switching providers, there can sometimes be delays but about 10 business days in receiving meter readings. We do sometimes need to wait to receive the corrected readings then correct billing if readings aren't already accurately sending which might play a role in billing discrepancies you were getting in the first 5 days.
If you noticed any significant differences in the usage insights (since you weren't cooking etc) or if any other factors like the correct ICP or plan match-up might have affected your charges, we'd be eager to help check those out. The surcharges are part of the service fee from the card provider, while bank account direct debits didn’t carry an extra cost, and card payments had a 1.5% fee from our third-party service.
We're sorry we weren't the best fit for you, but we're glad you've found a new provider that meets your needs. If you ever want to chat more about what happened, feel free to reach out via DM on Facebook and we can take a look there. Wishing you all the best with your new supplier!
The process was so fast and easy
The process was so fast and easy, everything was communicated quickly and all timelines given exceeded expectations. The most amazing transfer of mobile and power accounts in 30 years!
August 11, 2025
Unprompted review
Reply from Electric Kiwi
Thanks a million for the glowing review Pip! We're thrilled to hear the transfer was the easiest you’ve had in 30 years, that's music to our ears! 😊 If you ever want to drop in and say hi, we're here. Enjoy your new setup!
It feels lilike a scam
It feels lilike a scam. Very easy to sign up, swap providers and take my money but impossible to contact, no support and the prices are not clear. Ended up being charged an astronomical amount for 10 days of electricity - when I saw the cost I tried to contact to query but had no answer. Got through to someone eventually on live chat who canceled my account phew. Don't do it. It's not even cheaper like they advertise.
August 1, 2025
Unprompted review
Reply from Electric Kiwi
Thanks for sharing your experience with us Sharlene! We know clear pricing and accessible support are key, and your situation is important to us. During the recent industry changes with both Flick and Frank, we were suddenly flooded with inquiries that impacted our response times - we know it wasn't a great time during July and August, while we where trying to get back to everyone, unfortunately we know we did miss some people who reached out too.
Most of our plans are time-of-use based, designed to be cost-effective with load shifting. Other factors, like meter configurations and network charges, can also affect costs, sometimes leading to surprises.
Your feedback on the signup and support process is incredibly valuable. If you’re open to it, please send us DM on Facebook with your account details so we can take a look if there were specific things that may have impacted your billing too. We’re here to learn and enhance our service, and we appreciate your honest input. Feel free to reach out if you need anything and wishing you all the best with your new provider!
Trusted power and internet provider
I've been with Electric Kiwi for a while now. Always prompt responding to plan changes and always appear to be doing their best to offer value for money in a competitive market.
August 9, 2025
Unprompted review
Reply from Electric Kiwi
Big thanks for the sweet review Nadine! We’re stoked to hear you’ve enjoyed the experience with us 😊 For sure, we strive to offer value in the market, granted we don't always win but we'll keep fighting for better changes. It’s great having you as part of the Electric Kiwi family! If you ever want to tweak your plans or just have a friendly chat, give us a shout. Here’s to more good times together!
Reply from Electric Kiwi
Thanks a bunch for your feedback and review Annie! So happy to hear that 😊 Thanks again it really helps keep our spirits high!
Quick response and we'll explained…
Quick response and we'll explained response
August 6, 2025
Unprompted review
Reply from Electric Kiwi
Huge thanks for the sparkling review Wendy! We’re thrilled that our responses hit the mark for you. If you ever need anything else or just fancy a chat feel free to reach out! Take care 😊
Electric Kiwi customer service is second to none
Electric Kiwi customer service is second to none. Friendly, knowledgeable, fast - in short a vast improvement on most customer service online or in person. I talked to a real person, not one of those awful chat bots too - another reason to like you. I got a sensible response with no ‘marketing’ rubbish and a follow up email to help me decide what to do. Well done - it’s definitely one of the reasons I stay with the company - not to mention when I checked on Power Switch it was your company they recommended!
August 2, 2025
Unprompted review
Reply from Electric Kiwi
Thank you so much for the fantastic review Janice! We’re over the moon to hear that our customer service impressed you. Being real and helpful is what we strive for, just kiwis doing their best in chat here! It's great to know you received clear and straightforward communication. We're thrilled to have your support, and it's awesome that Power Switch also directed you our way. If there's anything else you need, just reach out. Cheers for being part of the Electric Kiwi family! 😊
Super easy switch with absolutely no…
Super easy switch with absolutely no hassles. They did what they said they would and in a time frame that exceeded my expectations. So far would definitely recommend.
August 1, 2025
Unprompted review
Number one customer service true kiwis
The team was fast and effective told me everything upfront no hidden money terms just really awesome to deal with
Was very frustrated with another company took long on chat etc
You guys made my day
Thankyou
July 3, 2025
Unprompted review
Worst company ever !!!!!!!!!!
Worst business ever. If I could give 0 stars I would. Customer service is a joke. And they tell you, you owe them when your account is in credit. I waited 48 hrs just to be told we will contact you soon, what a joke. Electric kiwi won't be running for very long. Your business sucks 🤮💩👿
August 1, 2025
Unprompted review
Reply from Electric Kiwi
Thanks for sharing your feedback with us, Joe. We're sorry to hear that. It sounds like you've had a frustrating experience, particularly with your account status and the communication delays. We genuinely appreciate your input, as it helps us identify areas for improvement. If you’ve chosen to move on, we wish you all the best with your new provider! Should you ever consider giving us another try or have any further questions, please feel free to let us know. Thank you again for giving us a shot and letting us know your experience. Take care!
Stop scamming people
My electricity bill from 4th July to 20th July and 21st to 29th July came out to $427.57 in total which is ridiculously high for this many days compared to my previous provider. I have emailed them twice last week and no one has got back to me yet. I am beyond frustrated with their service. Already switched power companies. Stay the hell away from Electric Kiwi. A 1 star rating is also too much in my opinion. It should actually be 0 stars.
August 1, 2025
Unprompted review
Reply from Electric Kiwi
Thank you for your feedback Derek. We understand the frustration with unexpected billing and communication issues, and appreciate you bringing this to our attention! That does sound quite high and could be due to a few things.
Our billing relies on smart meters to provide accurate readings. The largest factor affecting billing is often usage patterns. Our model benefits homes that are proactive with load shifting and utilizing their usage effectively, since many of our plans are based on time-of-use, where the timing of your electricity consumption can significantly impact costs. Factors like meter configurations, network charges, and usage patterns can all influence your bill.
If you're open to it, we'd love the opportunity to review your account details to better understand what might have contributed to these charges. Feel free to reach out to us via Facebook DM if you'd like us to investigate further. We wish you all the best with your new provider and appreciate your feedback, which helps us improve our service, which we can see has room for improvement.
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