Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using ET for years and they've never made a single mistake on wrong product, pricing, delivery times, quality, packaging...nothing. Also, their website is super easy to use. The re-orde... See more
I order at 6:58pm, expecting to miss the next day delivery. Within minutes, I received an email saying it has been dispatched and within about another hour or so, it was with Royal Mail. Just received... See more
Hands down ET has the best customer service I have ever experienced from an online retailer. I had a traumatising situation because of the DPD couriers. ET was very quick to respond to my emails,... See more
Company details
Information provided by various external sources
Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.
Contact info
United Kingdom
- electrictobacconist.co.uk
4.4
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sensational customer service
Fantastic customer service from James. I had an issue with my order which got resolved quickly and efficiently. I have been using ET for a few years now and the service is always top notch.
January 11, 2025
Unprompted review
Very good company
Great company! Will only order from them. Placing an order today and receiving the items next day is fantastic. Great packaging, items delivered safely and a great range of liquids. Thank you very much for your professionalism.
January 7, 2025
Unprompted review
Quick delivery and great quality…
Quick delivery and great quality products. Have recommended to friends so thought I’d review and recommend here too :)
January 4, 2025
Unprompted review
Excellent service
Excellent service and price always order from here and delivery is quick very pleased
December 16, 2024
Unprompted review
Excellent website very easy to use…
Excellent website very easy to use orders come very very quick and prices are excellent. Would highly recommend this website.
December 28, 2024
Unprompted review
Excellent Customer Service as always…
Excellent Customer Service as always placed and order on Saturday 21/12/2024 and did not seriously expect delivery before Christmas deliver arrived Monday 23/12/2024 at 9:55 am
December 23, 2024
Unprompted review
First class support
I received a faulty battery from them and when I contacted them about it their response was very prompt and helpful and the issue was resolved within hours, highly recommend them
December 20, 2024
Unprompted review
Best for Heated Tobacco
Excellent product availability and pricing are very attractive. Delivery is efficient and also the re-ordering options.
November 29, 2024
Unprompted review
Brilliant service …
Brilliant service wouldn’t go anywhere else for my oil. Speedy delivery and resolve any queries in the blink of an eye. Perfect
December 5, 2024
Unprompted review
Great site with a huge choice
Great site with a huge choice. I've made my purchases via this company since finding them on Google.
I had a problem with an order and the customer service was quick and helpful. They resolved the issue quickly, Politely and very quickly.
Very happy and I would recommend buying through their site.
November 29, 2024
Unprompted review
Fast easy cost effective service within…
Fast easy cost effective service within a few days to your door for all your vaping needs
November 24, 2024
Unprompted review
Superb Customer service
Customer service is great and ordering is easy to do on the website. Prompt delivery too. Its the place to go for good service.
October 28, 2024
Unprompted review
I have been using. he 1st l. A great company to do business with highly recommend. ock…
I have been using et since the 1st lock down in 2020 and order juice & pods every month,
The delivery is 2nd to none and the new packaging is in a class of it's own & all the products I've received are awesome, l recommend ET to all my friends and family who vape, it is an excellent company to do business with, l only hope the guys and girls who work there read this to show how much l appreciate all there hard work and customer service 😀
November 6, 2024
Unprompted review
The Vaping Experts Aligned With Top Drawer Service
I'd never had need to use their help service before. Although by email the replies were measured in minutes. Really helpful, knowledgeable and patient. They went the extra mile and resolved my issue completely.
I've used them for years and the ordering is quick and easy. Goods always received next working day.
If you vape, this is the supplier to use without a shadow of a doubt.
November 4, 2024
Unprompted review
Excellent shop for all things Vape
Have been buying from this website for years, always top notch products and delivery times. I've only had 1 interaction with customer service and it was a breeze, all taken care of over email. Would love to see some sort of subscription service be made available, but re-ordering is so simple it's not strictly necessary.
October 16, 2024
Unprompted review
Impossible Age Verification
If you're a pensioner, with no passport or driving licence, forget this company. You'll never manage to verify your age. I have a credit card for goodness sake.
October 11, 2024
Unprompted review
Reply from The Electric Tobacconist UK
Hi Lynn, thank you for taking the time to leave us a review. We’re sorry to hear you’re experiencing difficulties passing the age verification process. As a responsible retailer, we are required to ensure that e-cigarette products are not sold to individuals under the age of 18. To meet this requirement, we use a third-party, industry-recognised system to verify your age using the full name, current address, and date of birth you provided when creating your account. This system verifies the provided information by checking it against multiple elements, such as the electoral register, credit, and other relevant data sources. If the automated process at checkout fails, we request that you provide a valid form of identification so we can manually verify this information against your ET account. Rest assured, once your ID is verified, it will be permanently deleted from our system and will not be required for future orders. Unfortunately, we have not yet received your ID, so we cannot complete the verification at this time. Please provide this information if you wish to proceed with your order. Best Regards - ET Team
Always amazed by by prompt delivery…
Always amazed by by prompt delivery when placing orders even after 4pm it always arrives next day delivery. I've been a constant return customer now for 6 years for my vape juice, my husband is also now a return customer. I wouldn't shop anywhere else, good value for money and excellent customer service 👌
October 10, 2024
Unprompted review
update to 5 stars on this company
update to 5 stars on this company, who contacted myself. the customer service was excellent once contact had been made .
October 8, 2024
Unprompted review
Amazing
Amazing experience! Was dispatched and delivered within 2 days of me ordering. Would definitely recommend
October 5, 2024
Unprompted review
Sorted with a A+ Service!
I had a rocky start with my order due to issues with the delivery company, which was quite frustrating. However, the situation quickly turned around thanks to the company's fast action and fantastic customer service. They resolved the problem efficiently, and when the product finally arrived, it was in great condition with beautiful packaging. Despite the initial hiccup, I'm very pleased with the overall experience and will definitely order from them again!
October 4, 2024
Unprompted review
Reply from The Electric Tobacconist UK
Hi Valfer, thank you for taking the time to share your feedback. As mentioned in our response to your other review we are very sorry that your experience has not been as smooth as expected. This type of delivery issue is very uncommon, and we regret that this occurred on your first order. Once your order leaves our warehouse, delivery is managed by our courier, DPD. Please note that we only action ‘return to sender’ upon the customer’s request. Your support ticket remains open, and our team is actively investigating the issue. Rest assured, we will be in touch with an update shortly, and we are committed to resolving this for you as soon as possible. We apologise for the inconvenience and appreciate your patience. Best Regards - ET Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.