Vape Shop - Ireland Reviews 30

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Their eliquids are first class and the consistancy is never-ending. I've been a customer for 12 years and other than an odd stock issue they always deliver promptly. Also they will go to additional l... See more

Rated 1 out of 5 stars

I have ordered a vape, and still haven't got an email saying its be dispatched or anything, I have emailed to see when will it be delivered and there's been no answers to my email Thanks abbey

Company replied

Rated 5 out of 5 stars

Excellent customer service. Ordered on Saturday received on Tuesday. Prompt delivery, good quality products.

Company details

  1. Food, Beverages & Tobacco

Written by the company

Electronic-Cigarette.ie – Your Irish Vaping Specialist Welcome to Electronic-Cigarette.ie, one of Ireland's leading and longest-established online vape shops. We proudly serve customers across Dublin, Cork, Limerick, Kilkenny, and every corner of Ireland with fast, reliable delivery. Our mission is to support adults in making the switch from smoking by providing genuine, high-quality vaping products at fair prices. Our extensive range includes the latest refillable pod kits, starter sets, premium e-liquids (including popular nicotine salts and shortfills), coils, and accessories from trusted brands. We are committed to responsible retailing, full compliance with Irish law, and exceptional customer service. Enjoy free delivery on all orders over €12.99 and expert, friendly advice from our team. Rated Excellent by thousands of Irish vapers. Your trusted partner for a smoke-free future.


Contact info

3.6

Average

TrustScore 3.5 out of 5

30 reviews

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Replied to 85% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Shocking useless company

Shocking useless company. Won't answer the phone. I paid 50 euro for my vape and got a confirmation saying it's been successfully paid. Next day I get an email saying we still have not received your payment. Don't waste your time !

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

1 star is generous.

1 star is generous.
Do not waste your time trying to purchases from this website. First it won't come as quick as they state and when it does arrive it will be wrong. I ordered 20+ bottles and 100% of the order was incorrect. I've been trying to get the correct order sent out but they're just ignore emails. Only option is to report them now. Been going on since 8th July so I'm almost 3 weeks waiting now
Update. 2nd August and they are completely ignoring me now. This seems to be a common theme on a lot of other reviews. In my opinion, I don’t think they're a real company. Probably just a chancers that import cheap and send on whatever is lying around

July 8, 2024
Unprompted review
Rated 1 out of 5 stars

Got oil ordered for me 2 weeks ago and…

Got oil ordered for me 2 weeks ago and still no sign of the order,im still hoping it arrives. I will update if i get the order! Is this a real company that actually send a product or do they just take your money and you dont receive your items,i hope im wrong and receive something as ive paid for if so i will update amd appolagise,my worry is that they say dispatch the same day in itreland in 2 days and now im being ignored.i was looking forward to doing good business with yhem hence i placed a small order to see if they would follow through with my order.if they did send my order i had some great buisness lined up in the future with them. Sure all i can do is wait and see and hope the delivery is just slow because of the time of year. Ill keep uou posted

December 23, 2023
Unprompted review
Rated 2 out of 5 stars

You are better off shopping elsewhere

Apparently, the company is still operating in the 80s, using stamped envelopes for deliveries, and there is no way to track orders as a result. Takes ages, waited exactly 10 days for my parcel to arrive. And when I got it, one of the products was not what I had ordered, luckily it got resolved on the next day, kudos for good customer service. However, I had to wait another 8 days before receiving the correct one.
You are better off shopping elsewhere, even thought they have a wide selection, you might end up getting your parcel next year.

September 16, 2023
Unprompted review
Vape Shop - Ireland logo

Reply from Vape Shop - Ireland

We use the services of Irish Post and out of approximately 300 items sent a day, one item sometimes gets lost. We try to respond quickly. Thanks to the fact that we stick an "archaic" postage stamp on order, we ship it free of charge from EUR 19.99.

Rated 1 out of 5 stars

Scammers

Ordered a €40 vape from their website and paid for it. Received a €12 vape in the post. Emailed them multiple times on their website and they ignored me. Absolute scammers. Don't throw your money away.

September 13, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid

I ordered two bottles of eliquid online. Waited two weeks, no sign of them. Filled in their contact form, got no reply. Save you money and buy somewhere else.

April 15, 2021
Unprompted review
Vape Shop - Ireland logo

Reply from Vape Shop - Ireland

Hi Declan,
I am very sorry to hear you didn't receive your packet. Order was dispatched with regular Anpost mail two weeks ago. . As this was Easter Holidays times there could have been some delays from AnPost side. In our order email confirmation we give contact email address for all queries. We haven't heard back from you about any problems. Please note we are on the market 11 years and while it may happen that some packets get lost in transit we do our best to deal with it. Please email us back and reconfirm your address and we will re-send your order.

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