Electronic ExpressReviews 

17,180
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 868 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, positive attitude, and exceptional service, making interactions pleasant and productive. Many people appreciate the efficiency of the delivery service, noting that products often arrive quickly and in perfect condition. Reviewers also highlight the smooth online purchasing process and the timely communication regarding orders and delivery schedules. However, some customers experienced issues with delivery scheduling, delays, and products arriving damaged or not as expected. A few other people also felt that the online ordering system and communication between departments could be disorganized, leading to frustration with order pickups and product availability.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Product

Customers consistently note ambiguous experiences with product quality and delivery. Many reviewers report... See more

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness and... See more

Order

Customers had ambiguous experiences with order, with some reporting easy and straightforward ordering... See more

Service

Clients share positive opinions on service, with many reviewers praising the friendly and knowledgeable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Honestly all was GREAT until delivery. The delivery guys were not the most service oriented. They left without letting my wife know and did not have the fridge in the correct location. When I got home... See more

Rated 4 out of 5 stars

The people at the store was amazing. The delivery team was outstanding, The bad thing i can say is there is no instructions booklet, I scanned the code and only gave me information about my phone .Tha... See more

Company replied

Rated 4 out of 5 stars

I think Electronic Express did a great job. But the shipping was horrible. After my purchase I received a tracking number and date for the delivery. I took time off work and waited several days. Then... See more

Company replied

Rated 5 out of 5 stars

Speed Queen is the basic standard that all appliances should adhere to. Thank you to all of your employees for their support and focus on your mission in having the best available appliances for the... See more

Company replied


Company details

  1. Electronics Store
  2. Appliance Store
  3. Computer and Accessories Store
  4. Computer Store
  5. TV store
  6. Washer and Dryer Store

About Electronic Express

Written by the company

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Contact info

4.1

Great

TrustScore 4 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(17,180)

826 reviews in the last 12 months

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Rated 1 out of 5 stars

Cracked TV, crazy long return process

Not only did I have to wait a week for shipping, but when I finally received the TV it was horribly cracked across the entire screen. It looked as though it had been cracked before it was even put into the box. The packaging seemed sufficient to prevent damage. Instead of quickly replacing the merchandise and picking up the old TV at the same time, I have to wait for them to schedule to pick up the old TV then they have to process a refund, then I just have to buy another one. I was told this process would take 7 to 10 bus. days. This is absolutely insane, and now I will be purchasing the TV elsewhere. Also, Costco has the same TV for $360 less. Furthermore, I have already waited 3 days, and still haven't received an email to confirm the return or a call to pick up the merchandise. So who knows how long this process will actually take. I'm so mad, I will tell everyone not to purchase from here.

June 30, 2026
Rated 5 out of 5 stars

Great service! Would use again!

The product (a washer) was delivered in tip top shape and the driver was very helpful with getting it in the house. They were also running late that day due to having some truck issues but were very communicative and kept us updated all day as to the status of the delivery.

May 31, 2026
Rated 4 out of 5 stars

Honestly all was GREAT until delivery

Honestly all was GREAT until delivery. The delivery guys were not the most service oriented. They left without letting my wife know and did not have the fridge in the correct location. When I got home we turned it into location and noticed a small dent on the front.

June 26, 2026
Rated 5 out of 5 stars

Great buy

Weren’t sure how this would turn out since I wasn’t familiar with the company or service. We ordered a great fridge. Had it delivered. Absolutely no issues at all. I would recommend this place.

June 9, 2026
Rated 1 out of 5 stars

I purchased a ROKU TV and also a two…

I purchased a ROKU TV and also a two year warranty. I have found no paperwork or any info as how I register for the warranty.
I emailed the company to ask this question and used the email provided to me when I made the purchase.
I have received no answer. I received the TV quickly which is working fine, but no response to my question.

And I have no idea whether or not the warranty I paid for is in place or how to register for it.

June 22, 2026
Rated 1 out of 5 stars

STAY AWAY!!!

DOES NOT RETURN EMAILS ABOUT QUESTIONS ABOUT CERTAIN POLICIES! I have exclusively purchased both of the last 2 tvs I bought from E.E. I had just bought one for $1300 and seen the same tv for $400 cheaper on amazon and best buy. They say they will price match or give you the difference if you find the product cheaper. They purposely did NOT reply back to me until AFTER the 30 days were up! STAY AWAY! Looks like I will be going to best buy from now on!

May 14, 2026
Rated 1 out of 5 stars

Orders canceled with no explanation after weeks of waiting.

I ordered a highly sought after camera from them twice through a website called GreenToe.com and both ordered got canceled after weeks of waiting, with no explanation. I reached out to their customer service team e-mail and they always say they'll get back to me but they never did. They also said that I'd be put on a waiting list for the camera and be the first one to get it, but that never happened - instead of being put on the list, I received an e-mail that my order was canceled. I don't understand why they charged my card, made me wait, then refunded me out of nowhere when the order was still supposed to be valid. I'd be wary of ordering products from them since they're not reliable.

May 12, 2026
Unprompted review
Electronic Express logo

Reply from Electronic Express

Thank you for the detailed feedback on your order. Your order was cancelled because the orders for that model outstripped the number we could order at that price.

Rated 1 out of 5 stars

My order was placed 1 week ago and it's…

My order was placed 1 week ago and it's status is still listed as "Processing".

June 24, 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback. Your review has been forwarded to our customer service lead to look into the issue.

Rated 5 out of 5 stars

I ordered a TV off the website

I ordered a TV off the website and it had a manufacturer defect. They quickly came and swapped the TV out for me. It was extremely hassle free. One bit of constructive criticism my replacement was delayed an hr on delivery but they waited 15 min before it was supposed to be delivered to let me know.

June 22, 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the detailed feedback on your TV delivery and exchange experience!

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