Electronic Express Reviews 17,125

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 834 reviews, reviewers had a great experience with this company. Many customers are very happy with the purchasing process, noting it was easy and went smoothly from start to finish, often highlighting the excellent prices and quick shipping. The staff receives frequent praise for being polite, courteous, professional, and extremely helpful, making interactions pleasant and providing great assistance. Delivery services are often described as prompt, efficient, and well-communicated, with many items arriving earlier than expected and in perfect condition. However, some customers also noted issues with delivery delays, incorrect items, or products arriving damaged, leading to dissatisfaction with the overall experience. A few other people also felt that communication regarding order status and delivery times could be inconsistent, and some experienced rudeness from staff members.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the promptness, efficiency, and... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising products for... See more

Staff

Users describe positive interactions with staff, often highlighting their politeness, professionalism, and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting smooth processes from... See more

Price

Customers had positive experiences with price, often finding items at great prices, with some even saving... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The buying part went extremely well. Only problem was on delivery end. Did not come on expected date. Was about 3 days later. In fairness, I should say the truck was broken down on my delivery date, h... See more

Company replied

Rated 5 out of 5 stars

How easy it was to get a great deal. Buying online was hassle free. The additional parts needed for hookup were easily advertised and it wasn't a gimmick pricing markup. The additional parts do not n... See more

Company replied

Rated 5 out of 5 stars

The delivery driver was incredibly friendly and placed the product exactly where I wanted it to be located; all I had to do was unbox and plug it in. The product also arrived in a timely manner, and... See more

Company replied

Rated 5 out of 5 stars

Samsung Electric Front Load Washer and Dryer. On sale for $1399; so $700 each. Easy online purchase. Also purchased Delivery and Install with Parts, and Haul Away for former front loaders; 18 yr old... See more

Company replied


Company details

  1. Electronics Store
  2. Appliance Store
  3. Computer and Accessories Store
  4. Computer Store
  5. TV store
  6. Washer and Dryer Store

About Electronic Express

Written by the company

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Contact info


4.1

Great

TrustScore 4 out of 5

17K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

We have dealt with Electronic Express…

We have dealt with Electronic Express several times. We've never had a problem. They are prompt on their delivery, polite and efficient and Trustworthy.

May 25, 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback! We look forward to fulfilling your next order!

Rated 5 out of 5 stars

Great product

Quick, easy and affordable! Great product/TV packaged well!!

May 8, 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback on your TV order!

Rated 5 out of 5 stars

No issues; good price; fast shipping…

Shopping experience was without any issues and / or discrepancies. Fast shipping. Items arrived as described and they were at a great price.

May 10, 2026
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Reply from Electronic Express

Thank you for the feedback on your online order!

Rated 5 out of 5 stars

Speed queen washer and dryer

I bought a speed queen washer and dryer. They were delivered and installed the next day. The two gentlemen delivered my appliances were so professional and quick. They didn’t waste a minute. They gave me time to clean the wall and floor before they moved the new ones in place. They were friendly and they knew exactly how to move things and not banging up the walls. The lady that sold them to me was very knowledgeable about the washing machines. She explained everything and told me exactly what I had read online ahead of my visit. She was honest and friendly!

May 29, 2026
Unprompted review
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback on your laundry purchase!

Rated 1 out of 5 stars

RECEIVED TV BY UPS

RECEIVED TV BY UPS. OPENED BOX AND NO REMOTE CAME WITH SHIPMENT. CALLED STORE AND THEY WOULD NOT SEND ME A REMOTE.

May 21, 2026
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Reply from Electronic Express

Thank you for the feedback. Your review has been forwarded to our customer service team.

Rated 5 out of 5 stars

Great experience

Great experience. Arrived when expected and in excellent condition. Washer works great.

May 20, 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback on your washer order! Enjoy your new washer!

Rated 5 out of 5 stars

Purchase of Samsung Dryer

Tonya at Columbia store was very helpful. We got a good sale. The delivery came when expected and help was courteous and installed promptly.

May 27, 2026
Unprompted review
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback on our associate's performance!

Rated 5 out of 5 stars

Super helpful

Super helpful, very knowledgeable, very friendly. Went out of there way to help me with all my needs. Thank you so much!

May 19, 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback on our Huntsville store's performance!

Rated 5 out of 5 stars

No Problems at all

The delivery team were quick and professional Very easy to deal with

May 20, 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback on our delivery team's performance.

Rated 5 out of 5 stars

Very impressed and satisfied with Electronic Express

The delivery driver was incredibly friendly and placed the product exactly where I wanted it to be located; all I had to do was unbox and plug it in. The product also arrived in a timely manner, and the person helping me arrange the delivery time was friendly and helpful. I would use Electronic Express again in the future solely based off these two people, but the price of the freezer was also the best price I could find.

May 20, 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback on our delivery team's performance!

Rated 5 out of 5 stars

Electronic Express got everything…

Electronic Express got everything correct. From placing the order, confirmation, updates and instillation exceeded my expectation. The Electronic Express model is on all business schools should study on how to provide exceptional service.

May 14, 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback on our performance!

Rated 1 out of 5 stars

Used unit

Used unit. Bent frame, controls. Delivery left it on sidewalk in rain.

May 18, 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback. Please contact our customer service so they can work on a solution.

Rated 5 out of 5 stars

The Best

I give Electronic express five stars for shipping quickly, price, quality of product, and having options.Definitly looking forward to buying again from you all. Thank you.

May 18, 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback on our performance!

Rated 3 out of 5 stars

Online Pickup is Slower than Shopping In-Store

I purchased a product online because I was in a hurry and just wanted to pick it up and go. I waited until I received the email notification that my order was ready for pickup, then went to the store. When I arrived no one greeted me, and when I told the employee at the counter that I was picking up an online purchase, they didn't know where to look. They had to find another employee who had to go find the product on the shelf first, then scan my ID. I would have been able to save more time walking in and finding the product on my own as a normal in-store purchase.

May 15, 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the detailed feedback on your experience with our BOPIS proceedure. Your review has been forwarded to the store manager to review. We apologize for the inconvenience!

Rated 5 out of 5 stars

Great Experience

Great Price! Fast and free shipping to FL! Excellent all around...

May 1, 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

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