Electronic Express Reviews 

17,447
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 906 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably fast delivery service and express deep satisfaction with the exceptionally knowledgeable and friendly staff members across all interactions. People note that online orders arrive promptly, often within a couple of days, successfully highlighting a remarkably smooth purchasing journey from start to finish. Some reviewers were not happy with certain items arriving damaged or showing noticeable physical defects right upon delivery. Consumers also reported experiencing occasional issues with defective products, noting that trying to resolve these unexpected complications required extra effort and caused noticeable minor frustrations.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting fast shipping times, helpful... See more

Product

Users describe ambiguous interactions with product, as many consumers praise the fast delivery, great design,... See more

Order

Consumers find order experiences mixed, as while some reviewers praised the fast delivery and simple online... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising employees for being knowledgeable,... See more

Service

Reviewers mention positive feedback about service, noting that staff members are extremely kind,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shipping is very quick for an appliance, less than a week and I live in the middle of nowhere. The fridge/freezer is very nice and I'm considering buying another so I can have a matching freezer. Th... See more

Company replied

Rated 4 out of 5 stars

Nice friendly help from online personnel. I found what I was looking for. Ordering process easy. Fast delivery. I had to return freezer however because it was defective. But pickup was quick. Only rea... See more

Company replied

Rated 5 out of 5 stars

During a long process with a Hisense soundbar purchased At worst buy. After 5 weeks dealing with Hisense I visited electronic express Murfreesboro TN. The sound bar was not repairable so the check... See more

Company replied

Rated 5 out of 5 stars

Pricing was very competitive. The sale was at a time when no other retailer around me was running the sale which was great for me the consumer! Delivery was very fast and free. The customer service te... See more

Company replied


Company details

  1. Electronics Store
  2. also in
  3. Appliance Store
  4. Computer and Accessories Store
  5. Computer Store
  6. TV store
  7. Washer and Dryer Store

About Electronic Express

Written by the company

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Contact info

4.1

Great

TrustScore 4 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(17,447)

915 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The purchase on online was effortless…

The purchase on online was effortless and the delivery was flawless. The gentlemen on the truck were polite, professional and all-around nice fellows that carried the stove in with care and placed it where instructed.

October 20, 2026
Rated 1 out of 5 stars

Lemons and Junk

I purchased a GE washing machine three years ago and it has been a nightmare. I purchased an extended warranty and have called three times to fix the wobbling and miserable use of this washer. Two technicians came out to repair the issue, and it still is not fixed. I called the warranty company at EP and they said I was just outside of the warranty expiration and refuse to repair the same issue that I reached out to fix while under the warranty. After being a customer for several years and spending thousands, I will never purchase another item from this company. They sell junk and lemons.

October 25, 2026
Unprompted review
Rated 4 out of 5 stars

Good product

Delivery time and info are sketchy

October 18, 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback. Our records show that the product arrived but please let us know if you haven't received your order yet. Thank you

Rated 5 out of 5 stars

Good pricing

Good pricing, stocked what we needed, purchased and picked up the same day and the staff where we picked up from were really nice and friendly and helpful.

October 2, 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

Rated 5 out of 5 stars

Came fast and price was right

ordered a soundbar and it showed up two days later, boxed up good with nothing scratched. was a little nervous since Electronic Express had it cheaper than the big stores but it was the real deal

September 25, 2026
Unprompted review
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

Rated 5 out of 5 stars

Pricing and Delivery

Pricing was very competitive. The sale was at a time when no other retailer around me was running the sale which was great for me the consumer! Delivery was very fast and free. The customer service team communicated via email very well.

October 16, 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

Rated 1 out of 5 stars

Scammers.

Scammers.
Ordered a sweing maching combo unit vis Macys and they sent only the unit.

October 21, 2026
Unprompted review
Electronic Express logo

Reply from Electronic Express

Thank you for the review. Have you contacted our customer service team on this issue? They are available via phone at 1-888-257-7500

Rated 4 out of 5 stars

Shipping is quick for an appliance

Shipping is very quick for an appliance, less than a week and I live in the middle of nowhere. The fridge/freezer is very nice and I'm considering buying another so I can have a matching freezer. The reason for only 4 stars is because the first attempt was damaged and I had to call the company 3 times to get the full refund.

October 15, 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the honest review! Enjoy your new appliance!

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