They safely deliver the refrigerator. Got it up the porch stairs & into the house without damaging it. We were pleased with delivery boys. George McSwain was a joy to work with! He was helpful in ev... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought this whirlpool pair & the dryer broke first time we used it. Drum liner came out factory defective. Called the store to report it. Was told it was a warranty claim & they are usually very quick... See more
Company replied
I was looking for 1 small and 1 medium cutting board to match the ones I already have. After a lot of searching, Electronic Express was the only place I found them. After I placed my order & received... See more
I was ready to buy a dishwasher. I went to another store first, and they didn’t take any time to tell me the features of anything. Just pointed at them and said, “Here they are.” So I left. Walked int... See more
Company details
- Electronics Store
- Appliance Store
- Computer and Accessories Store
- Computer Store
- TV store
- Washer and Dryer Store
About Electronic Express - Florence
Written by the company
We make it happen
Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.
Enjoy a Knowledge-Backed Shopping Experience
When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.
Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!
Products
Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).
- Kitchen Appliances
- Laundry Packages
- TVs
- Computers
- Video Games
- Toys
- Musical Instruments
- Smart Home Devices
- Small Appliances
- Furniture
- Mattresses
- Outdoor Living
- Fitness Trackers
- Smart Watches
Financing
We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.
Services
We offer several support and repair services to help you get the most out of your electronics.
- Local Appliance Delivery & Installation
- After Sale Services
- TV & Home Theater Installation
- Smart Home Installation & Network Setup
Enterprise-Level Sales
We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.
Contact info
398 Cox Creek Parkway, 35630, Florence, Alabama, United States
- 1-256 980-6194
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Almost 5 stars
I was looking for 1 small and 1 medium cutting board to match the ones I already have. After a lot of searching, Electronic Express was the only place I found them. After I placed my order & received one board, I was disappointed when EE informed me that the other size was out of stock (I think it was discontinued). However, I am glad to have the 1 board. It arrived quickly, in good condition.
I was looking for a specific make and…
I was looking for a specific make and model tv. I called another box store only to be brought to the store on false pretenses. They didn't have the TV I asked about and tried to sell me one just as good. It was over an hour drive. I called electronic express talked to Chris. He said he had that tv and would hold it for me. So after nearly a 2 hour Dr got there and he indeed sat that tv aside. I had multiple questions and comparisons and Chris answered them all and yet didn't try to force or pressure sell me on another tv nor assesories I didn't want or need. Chris is the man. Call or go by and ask for chris
Friendly helpful staff
They safely deliver the refrigerator
They safely deliver the refrigerator. Got it up the porch stairs & into the house without damaging it. We were pleased with delivery boys.
George McSwain was a joy to work with! He was helpful in every way. He is very knowledgeable and tries so hard to please his customers. We were so impressed with George we are buying another appliance at Electronics Express this week!
Gentlemen made my purchase easy since I…
Gentlemen made my purchase easy since I wasn’t sure what I needed
The clerk was knowledgeable and…
The clerk was knowledgeable and recommended a great laptop for me.
Every appliance I had malfunctioned
Every appliance I had malfunctioned. I attempted to contact the local store and corporate numerous times over the coarse of 6 months ,only to get No assistance. I spoke with the corporate assistant who always would say she would return my call and never did .The warranty on appliances was no help … they would send technicians to the home and they would leave without doing anything only to reschedule another appointment 8 weeks out…we eventually paid ourselves to have them serviced privately. Poor service at its finest. Nothing short of a nightmare, I will never shop there again.

Reply from Electronic Express - Florence
Quick and convenient
Was able to see what was in stock online. Found what i wanted and went to the store. Staff member asked if i needed help, he found the tv I wanted, rang me up and they loaded it in. Was in and out within 5 minutes. Great transaction and didn't waste my time.
Had a great experience
Had a great experience. The 1st guy wasn't quite familiar with area I was in but he stayed with me and told me about what he did know until the other salesperson was finished with another customer.
Glad I decided on Electronic Express.
When I walked in the door, several sales people were standing inside. Chris left the group to ask how he could help. I told him what I was looking for and he took me straight to it. He didn’t try to sell me something “bigger” or “better”. He explained about the computer I had asked for. I really enjoyed my experience. The price was great and the tech I took it to in order to take information from my old one to the new one said I had made a good choice. I am thankful I went to Electronics Express.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







