Electronic Express - Gallatin Reviews 45

TrustScore 4.5 out of 5

4.6

825 Nashville Pike, 37066-7139 Gallatin, Tennessee, US


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Rated 3 out of 5 stars

In store service was great. Delivery and setup not so much. Tips expected for basic setups. And I paid over $400 to mount a tv. Seems to be two separate entities between the store and your actual inst... See more

Rated 5 out of 5 stars

Quality products, easy shopping experience, delivered on time, and with no hassle. Electronic Express was the only store in our area that had Speed Queen washers and dryers. Speed Queen is the only br... See more

Rated 5 out of 5 stars

I was greeted as soon as I entered. I told the young man I was just looking and he left me alone which I appreciated. Angela helped me with refrigerators. She measured several of them multiple times.... See more

Rated 3 out of 5 stars

I love the tablet! It was easy to review which one I wanted on the website and order for pickup. I think customer service is most important. I just don’t feel as though it was provided well when I arr... See more

Company replied


Company details

  1. Electronics Store
  2. Appliance Store
  3. Computer and Accessories Store
  4. Computer Store
  5. TV store
  6. Washer and Dryer Store

About Electronic Express - Gallatin

Written by the company

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Contact info

  • 825 Nashville Pike, 37066-7139, Gallatin, Tennessee, United States

  • 1-615 206-9102

4.6

Excellent

TrustScore 4.5 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Can’t get anyone on the phone

Can’t get anyone on the phone. Had to wait too long for delivery. Still don’t have my television and I can’t be at home the time they set to bring it. Previous plans.

August 27, 2023
Rated 5 out of 5 stars

Reliable Delivery

I originally purchased a washer/dryer set from Home Depot. They never showed on the delivery day. I canceled the order with Home Depot and went to Electronic Express. They were very helpful and had an early delivery date available. The guys who delivered were professional and arrived on time. Will do future business here.

July 21, 2023
Rated 1 out of 5 stars

I purchased online got delivery on…

I purchased online got delivery on their time , and did not brought my stuff in the box and with no papers of warranty and they are not helping .

July 13, 2023
Electronic Express - Gallatin logo

Reply from Electronic Express - Gallatin

Thank you for the review. We are sorry about the lack of a box; we unbox large products, like appliances, to inspect them for damage before conducting the delivery.

Concerning paperwork, Manuals and warranty information are mostly digital today. I reached out to our customer service manager to get the model number of the product you ordered and I found the manual for you. I also included a link for registering your warranty.

Manual: https://www.manua.ls/samsung/rs27t5200sr/manual

Warranty: https://www.samsung.com/us/support/register/

Rated 5 out of 5 stars

Brandon was awesome

Brandon was awesome. Very knowledgeable about high end sound!! He was able to point me in the right direction after listening to my needs in sound.

June 1, 2023
Rated 5 out of 5 stars

Super nice employees in the store

Super nice employees in the store , very knowledgeable and helpful,
Please recognize and reward these employees for a well done job, they need to be commended.
The store delivery personnel were excellent, they are the faces of what very employer wants representing them. It was a pleasure to do business with these folks.

June 26, 2023
Rated 5 out of 5 stars

I was greeted as soon as I entered

I was greeted as soon as I entered. I told the young man I was just looking and he left me alone which I appreciated. Angela helped me with refrigerators. She measured several of them multiple times. She could pull them out into the floor like a body builder. She was friendly and very knowledgeable about the fridges. She explained the financing program excellently. I will give Electronic Express all my appliance business from now on.

June 17, 2023
Rated 3 out of 5 stars

I feel like when tell the sales person…

I feel like when tell the sales person that you are not interested in all the extras they try to push on you, that they should stop after the first time you tell them NO instead of keep asking you to buy this or that.

June 2, 2023
Electronic Express - Gallatin logo

Reply from Electronic Express - Gallatin

Thank you for the review. Your review has been forwarded to store and district management for additional training consideration.

Rated 3 out of 5 stars

In store service was great

In store service was great. Delivery and setup not so much. Tips expected for basic setups. And I paid over $400 to mount a tv. Seems to be two separate entities between the store and your actual installation and delivery services.

June 17, 2022

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