Electronic Express Reviews 

17,460
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 911 reviews, reviewers consistently had a great overall experience with this company. Many buyers frequently mention that the delivery service is extremely fast, efficient, and completely reliable for large household appliances. People also warmly appreciate the highly competitive pricing available across various modern electronics and home goods. Consumers are consistently pleased with the knowledgeable, professional, and genuinely helpful staff members encountered both online and in stores. Some reviewers were not happy with occasionally receiving heavily damaged or defective items directly upon delivery. Other individuals also noted frustrating experiences involving unexpected order cancellations or sudden pricing discrepancies during their online purchasing process.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising exceptionally fast shipping... See more

Product

Customers had ambiguous experiences with product, as while some reviewers praised the great items, fast... See more

Staff

Customers consistently note positive experiences with staff, frequently praising knowledgeable store... See more

Order

Reviewers mention ambiguous feedback about order experiences, as many customers praised the quick delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shipping is very quick for an appliance, less than a week and I live in the middle of nowhere. The fridge/freezer is very nice and I'm considering buying another so I can have a matching freezer. Th... See more

Company replied

Rated 4 out of 5 stars

Nice friendly help from online personnel. I found what I was looking for. Ordering process easy. Fast delivery. I had to return freezer however because it was defective. But pickup was quick. Only rea... See more

Company replied

Rated 5 out of 5 stars

Pricing was very competitive. The sale was at a time when no other retailer around me was running the sale which was great for me the consumer! Delivery was very fast and free. The customer service te... See more

Company replied

Rated 5 out of 5 stars

During a long process with a Hisense soundbar purchased At worst buy. After 5 weeks dealing with Hisense I visited electronic express Murfreesboro TN. The sound bar was not repairable so the check... See more

Company replied


Company details

  1. Electronics Store
  2. also in
  3. Appliance Store
  4. Computer and Accessories Store
  5. Computer Store
  6. TV store
  7. Washer and Dryer Store

About Electronic Express

Written by the company

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Contact info

4.1

Great

TrustScore 4 out of 5

17K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(17,460)

846 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy to order and delivery was accurate

Easy to order and delivery was accurate and timely. My only complaint was that they put the unit at the garage door, upside down without notification and I was home and available. The box was mangled, but the unit was intact. I reached out with pictures and representative was quick to reply, which was reassuring.

September 27, 2026
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Reply from Electronic Express

Thank you for the feedback!

Rated 5 out of 5 stars

Great selection of Yeti products

I’ve purchased many Yeti products from Electronics Express for myself and as gifts. The prices are good and the shipping quick. Very happy repeat customer.

October 11, 2026
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Reply from Electronic Express

Thank you for the feedback!

Rated 5 out of 5 stars

I will say a nervous due to some of the…

I will say a nervous due to some of the reviews I saw about ordering online but took a chance cause the price was too good to pass up im glad to say everything arrived quick and in good shape have not tested them (speakers yet) as im waiting on my AVR but they look Mint so if there is a issue I would say its on the manufacture so 10/10 for online order and Delivery

October 24, 2026
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Reply from Electronic Express

Thank you for the feedback!

Rated 3 out of 5 stars

7/10 would recommend

Customer service and delivery was excellent and on time!!!

October 24, 2026
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Reply from Electronic Express

Thank you for the feedback!

Rated 1 out of 5 stars

UDAAP violation

They violated my consumer rights under UDAAP.
I saw a laptop online, they offered 0% interest if I applied for their credit card. I applied and was approved. I then called customer service to see if I could go to the local store to get the laptop as I saw they had it in stock and he told me I could. When I got to the store they refused to sell me the laptop for the price listed on the website. Wanted me to pay almost $1000 more. Their corporate office was no help. A District manager was supposed to reach out and never did. Avoid this place at all cost. All they care about is their commission and taking customers money. I had a hard inquiry on my credit under the false pretense I could buy a laptop I saw online.

October 23, 2026
Rated 4 out of 5 stars

Good

Good. Was able to get appliances

October 22, 2026
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Reply from Electronic Express

Thank you for the feedback!

Rated 5 out of 5 stars

Super Fast machine

Super Fast machine , I purchased this laptop for my Ham Radio Shack , highly recommend this laptop.

October 22, 2026
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Reply from Electronic Express

Thank you for the feedback!

Rated 5 out of 5 stars

Great service

Great service, trustworthy, and reasonable pricing.

October 22, 2026
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Reply from Electronic Express

Thank you for the feedback!

Rated 5 out of 5 stars

Delivery was on time

Delivery was on time, I install went seamlessly. Professional through and through. Explained operating procedures and maintenence of appliances before to leaving. Great experience.

October 8, 2026
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Reply from Electronic Express

Thank you for the feedback!

Rated 5 out of 5 stars

Immediate service response

Received my humidifiers in a most timely matter. Very courteous staff. Great online service.

October 21, 2026
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Reply from Electronic Express

Thank you for the feedback!

Rated 5 out of 5 stars

The delivery people were amazingng

The delivery people were amazing. Went above and beyond to make sure I didn't get broken product on the second delivery.

October 19, 2026
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Reply from Electronic Express

Thank you for the feedback!

Rated 5 out of 5 stars

The purchase on online was effortless…

The purchase on online was effortless and the delivery was flawless. The gentlemen on the truck were polite, professional and all-around nice fellows that carried the stove in with care and placed it where instructed.

October 20, 2026
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Reply from Electronic Express

Thank you for the feedback!

Rated 1 out of 5 stars

Lemons and Junk

I purchased a GE washing machine three years ago and it has been a nightmare. I purchased an extended warranty and have called three times to fix the wobbling and miserable use of this washer. Two technicians came out to repair the issue, and it still is not fixed. I called the warranty company at EP and they said I was just outside of the warranty expiration and refuse to repair the same issue that I reached out to fix while under the warranty. After being a customer for several years and spending thousands, I will never purchase another item from this company. They sell junk and lemons.

October 25, 2026
Unprompted review
Electronic Express logo

Reply from Electronic Express

We're sorry to hear about your ongoing issues with your washing machine and the frustration you've experienced with the warranty process.

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