Absolutely first class, placed an order for a black towel rad, 4 hours later my wife changed her mind and wanted anthracite. Rang first thing in the morning spoke to Abraham and he changed the order n... See more
Company replied
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Spoke with a chap called Ibrahim (Abraham). Absolutely lovely chap. Explained to him what i wanted and wanted to achieve and i couldnt have got anyone more helpful or knowlegeable. He went thro... See more
Company replied
Their service was exceptional. In the best way possible. Swift delivery ordered 11 pm on Tuesday and delivered on Thursday. Video'd myself opening the package to check for damage. Beautifully an... See more
Company replied
Radiator arrived promptly as expected. Delivery driver was ignorant and just ignored me. Unfortunately a tiny scratch on top bar of rad that can be felt ever so slightly. Don’t have time to return etc... See more
Company details
Written by the company
Elegant Radiators was founded with the goal of offering niche-sized towel radiators and direct replacement towel radiators that cater to the specific needs of our customers. We take pride in our ability to supply these unique products directly from the world’s leading suppliers to both local small trades and end customers, ensuring quality and reliability at every step. Our competitive pricing sets us apart in the UK market, as we are committed to offering towel radiators that feature more bars compared to other retailers, enhancing both functionality and aesthetics in any bathroom setting. At our Coventry store, we stock over 10,000 towel radiators in a variety of finishes including chrome, white, black, and anthracite. Additionally, we offer a comprehensive range of valves, heating elements, and other spares and accessories to meet all your heating needs. At Elegant Radiators, customer satisfaction is at the heart of everything we do. We understand that our success is built on the trust and satisfaction of our customers, which is why we prioritize excellent service and quality products. Our marketing strategy heavily relies on word-of-mouth and network marketing, and we believe that happy customers are the best advocates for our brand. We are dedicated to maintaining high standards and continuously improving our offerings to meet the evolving needs of our customers. Thank you for considering Elegant Radiators – where quality meets reliability.
Contact info
3 Crondal Road, CV7 9NH, Coventry, United Kingdom
- 02477220780
- info@elegant-radiators.co.uk
- elegant-radiators.co.uk
4.6
Excellent
277 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Excellent service
Excellent service and sent out the right corner valves when I had ordered the wrong ones
September 24, 2024
Reply from Elegant Radiators
Wow, thanks for the shout-out!
We're like your personal radiator guardian angels - always watching out for those tricky valve orders.
With over 12 years in the biz, we've developed a sixth sense for these things.
Next time, feel free to run your order by us - we'll double-check it faster than you can say "thermostatic valve"! Your satisfaction is our mission, and we're always on your side.
Glad we could save the day!
We had the chance to ask a few…
We had the chance to ask a few questions before buying and all answered straight away and a prompt delivery. We’ve not had them fitted yet but they were well protected and delivered the next day
October 10, 2024
Reply from Elegant Radiators
Thanks for your great feedback!
We love chatting with our customers and ensuring you get the right product for your needs.
With over 12 years of experience, we're always here to answer questions and provide prompt service.
Glad to hear about the quick delivery and good packaging. Hope the fitting goes smoothly!
Reply from Elegant Radiators
Thanks for the great review!
We're thrilled you got your order quickly and love how it looks.
Glad you found the price good too. Your satisfaction means a lot to us!
Efficient and willingly helpful when…
Efficient and willingly helpful when advice was needed. This is a good supplier, use them with confidence.
September 20, 2024
Incorrect address provided to courier and radiator not delivered today
I expected the radiator to be delivered today, had worker waiting for it but you provided wrong address . and will not get it today. Very disappointed.
If you weren't sure about the address you should contact me.
October 4, 2024
Reply from Elegant Radiators
Thank you for sharing your feedback. We’re truly sorry to hear about the delay in receiving your radiator and the inconvenience it caused, especially given the arrangements you had made. We completely understand your frustration.
I want to assure you that we did provide the correct address to DHL, our delivery partner. Unfortunately, we were not informed of the reason for the delay in this instance, as the specifics of transit are often outside our control once the parcel is with the courier.
We regret that we weren’t made aware of the issue sooner. Had we known, we would have done everything within our power to expedite the process and assist you further. Communication is key, and we always encourage our customers to reach out directly with any concerns—this allows us to address them promptly.
Please know that we continuously strive to improve our services and the experience of our customers. Your feedback is invaluable to us, and we will certainly relay this incident to our courier to better our partnership and minimize such issues in the future.
Once again, we apologize for any inconvenience this has caused. We hope to serve you better in the future.
Super quick delivery and great legs!
Super quick delivery and item was perfect for what we needed. Legs for standard radiator...they fitted perfectly!
October 4, 2024
Reply from Elegant Radiators
Hi Jules,
Thank you for your fantastic review! We’re thrilled to know the radiator legs were exactly what you needed and that they fit perfectly. We always strive to deliver quickly and accurately. Your feedback is greatly appreciated, and we look forward to assisting you again!
Best regards,
Alay O.
Elegant Radiators
Reply from Elegant Radiators
Hi David,
Thank you for your positive feedback! We’re so glad to hear that you’re happy with our service. If there’s anything more we can do for you in the future, please let us know. Thanks again, and best regards!
Elegant Radiators
Clear easy order form
Clear profuct info. No fuss order cart. Straight forward payment. Delivered on time . Well done
October 1, 2024
Reply from Elegant Radiators
Hi Keith,
Thank you for the wonderful review and for highlighting the clarity of our product information and the ease of our ordering process. We’re glad that everything from payment to delivery met your expectations. We aim to provide a seamless experience, and we’re happy to see that reflected in your purchase. Looking forward to your next visit!
Best regards,
Elegant Radiators
The delivery was quicker than the plumber.
Extremely good service in less than 24 hours.
October 1, 2024
Reply from Elegant Radiators
Hello,
We’re delighted to hear that you were pleased with our swift service! Providing excellent service in a timely manner is something we strive for, and your feedback confirms that we’re on the right track. Thank you for taking the time to share your experience. We look forward to serving you again soon!
Best regards,
Elegant Radiators
Very good personal customer service…
Very good personal customer service would use again thanks for your help
October 1, 2024
Reply from Elegant Radiators
Hello,Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our personal customer service. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thanks again for your support!
Best regards,
Elegant Radiators
Loo roll holder
Bought a loo roll holder to fit in a towel rail. Did the job and arrived quickly, thanks!
September 30, 2024
Reply from Elegant Radiators
Thank you so much for your positive feedback! We’re glad to hear that the loo roll holder worked perfectly with your towel rail and that you were happy with the fast delivery. If you need any further assistance, feel free to reach out to us. Thanks again for choosing us!
Best regards,
The Elegant Radiators Team
Happy with your service
September 30, 2024
Reply from Elegant Radiators
Thank you for your kind words! We’re delighted to hear that you’re happy with our service. If you ever need anything in the future, don’t hesitate to get in touch. We appreciate your support!
Best regards,
The Elegant Radiators Team
Excellent product
Excellent product. Kept up to date re progress of delivery and delivered as advised. Easy to order, I Would use this supplier again.
September 24, 2024
Reply from Elegant Radiators
Thank you for the fantastic review! We’re thrilled that you are pleased with the product and found the ordering process smooth. It’s great to hear that you were kept informed about the delivery progress and that it arrived as expected. We look forward to serving you again in the future!
Best regards,
The Elegant Radiators Team
Excellent & sturdy magnetic towel rail
I ordered the black square magnetic towel rail for my panel radiator. Easy to order, arrived promptly. Great product - attached VERY strongly to my steel vertical panel radiator and is perfect width for a bath towel. Great option for smaller bathrooms. Recommend.
September 28, 2024
Unprompted review
Reply from Elegant Radiators
Thank you for sharing your experience! We’re delighted to hear that the black square magnetic towel rail met your expectations and is a perfect fit for your steel vertical panel radiator. It’s great to know it’s working well in your space, especially in a smaller bathroom. Your recommendation means a lot to us! If you ever need anything else, feel free to reach out.
Best regards,
The Elegant Radiators Team
Great service
Great service, prompt and polite response to questions and equally fast despatch. Product as described and received free radiator caps as a bonus.
September 24, 2024
Reply from Elegant Radiators
Thank you for your kind feedback! We’re happy to hear you were satisfied with our service, from the prompt responses to the fast dispatch. It’s also great to know that the product met your expectations and that you enjoyed the free radiator caps! If you have any further questions or need assistance, we’re always here to help. Thanks again for choosing us!
Best regards,
The Elegant Radiators Team
Great DIY Support
Fair prices for quality materials, delivered promptly and backed up by a responsive Help desk, made planning and completing my small DIY radiator project a breeze.
Nice to do business with an online supplier who so values the individual customer.
September 19, 2024
Reply from Elegant Radiators
Hi MJ Hoy,
Thank you for your fantastic review! We’re thrilled to hear that our fair prices, prompt delivery, and responsive support made your DIY radiator project easy to complete. We truly appreciate your kind words and are delighted that you felt valued as a customer. We look forward to assisting you with any future projects!
Best regards,
The Elegant Radiators Team
Good srvice and technical backup.
September 17, 2024
Reply from Elegant Radiators
Hi John,
Thank you for your kind review! We’re pleased to hear that you were happy with our service and technical support. If you ever need further assistance, we’re always here to help!
Best regards,
The Elegant Radiators Team
Reply from Elegant Radiators
Hi Tania,
Thank you for your kind feedback! We’re glad you found our website easy to navigate and that your order arrived earlier than expected. We appreciate your support and look forward to serving you again!
Best regards,
The Elegant Radiators Team
Good service
Easy to place order, very quick delivery and extremely happy with the product.
September 10, 2024
Reply from Elegant Radiators
Hi Lynds,
Thank you for your great review! We’re thrilled to hear that the ordering process was easy, delivery was quick, and that you're extremely happy with the product. We appreciate your feedback and look forward to serving you again!
Best regards,
The Elegant Radiators Team
Replacement element
I needed a replacement element for a towel radiator which I was told was originally purchased through Elegant Radiators. I called them and they helped identify a replacement model as the one we had was no longer stocked. As it was a replacement I was given a discount and free delivery. Just so helpful, and excellent customer service. If only all stores were that good!
September 13, 2024
Reply from Elegant Radiators
Hi Darren,
Thank you so much for your detailed and kind review! We’re glad we could help you find the perfect replacement element for your towel radiator and that you were happy with our customer service. It’s always our goal to make the process as smooth and helpful as possible. We appreciate your support and look forward to assisting you again in the future!
Best regards,
The Elegant Radiators Team
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