Nice selection, good prices. What I was NOT happy with was the poor experience I had with a question I asked your support team before I ordered. I asked about NON-metal bracelets and which are ok to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I accidentally purchased a bracelet that was in "pre-order" status, which I assume means it's not currently in stock. So, I reached out to the customer care team and asked if the order could be switch... See more
Company replied
I have made two purchases with Elegatto and have been extremely happy with their products! The first item I purchased was the wrong size. I was able to easily exchange it with no issues and the exchan... See more
Company replied
I recently purchased 3 bracelets, I love them. Reasonably quick arrival given Christmas and public holidays. Excellent quality, great materials and they look good, haven’t taken them off! L... See more
Company replied
Company details
Written by the company
Elegatto is a men's accessory brand based in Los Angeles. Founded in 2017 by California entrepreneurs and designers with a mutual love for uniquely designed and well-made jewelry. We have a mission to provide premium quality accessories at affordable prices and allow each man to find a jewelry piece for any occasion and style. We believe that everything you touch and everything that touches you have texture. Touch is arguably our most enjoyable sense at — Elegatto, we craft jewelry with that sensation in mind. After all, what will life be without the sense of touch
Contact info
120 E 8th street, 90014, Los Angeles, United States
- support@elegatto.com
- elegatto.com
3.7
Average
441 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience with the company
I ordered a bracelet and and I put it on and started wearing it well within 1 week, the screw came undone. And it fell off down my sleeve. Luckily enough, I was able to retrieve it. Put it back on well that lasted about 3 days. It fell back off, and I have no idea where it went. I told them about it. They gave me a gift card for 20 bucks. So I went and ordered a bracelet. And then I found out it was out of stock. Now if you look at most of their ADS, it says it before you order it. So you don't order that this one didn't have that on there. So I write them and tell them about it, and They apologized and told me to if I wanted to order another one. And I had to get back to them and tell them I had a discount with the first one. Well, then they gave me a discount of $5. The original one was for $20. Now they gave me 1 for $5. So now they've screwed me out of all that money and insulted me. I think their quality is terrible. And I would really be careful buying one of their bracelets. I won't buy one, and they're just not what they say. They are they advertise and being able to beware every day. And now you can't, you can't wear them every day. You might be able to wear them out 1 day. Day and bring it bring it home and take it off.But you can't wear it every day
January 10, 2026
Unprompted review
Reply from Elegatto
Thank you for your feedback, James, and we sincerely apologize for the frustration you’ve experienced with the quality of your bracelet and the subsequent support process.
We design our pieces for daily wear, and it is disappointing to hear that the screw closure on your original item did not meet our standards. We also regret the confusion regarding stock availability and the discount codes. To clarify, our records show that the $24 gift card sent to you was successfully applied to your most recent order; however, we understand that the additional $5 discount may have caused further confusion during the reordering process.
We want to ensure you are completely satisfied with the outcome. Please reach out to our support team directly at support@elegatto.com so we can review your account, address your concerns regarding the product's durability, and make this right for you.
Just Say No to Elegatto!
Elegatto.com was having a sale so I purchased 3 products. I emailed them because my order still said processing for over a week. I get an email saying we're so sorry bla bla bla they don't have 2 of the 3 items in stock & they were trying to get me to buy something else and I refused. Isn't it illegal to advertise something that you don't have and taking money for it online?
They held my money for almost 2 weeks and sent the refund a couple of days later, I think this is some kind of a bait and switch situation to get me to buy products at regular prices and remove my discount. The communication (if you want to call it that) was terrible durning this time. Just don't do business with this company. A few days layer they send me a email flyer which I can not unsubscribe from. If I get any more I'd need help fixing this. Just don't buy from them so you don't have to go through what I did!
December 24, 2025
Unprompted review
Reply from Elegatto
Thank you for your feedback, Michael, and we sincerely apologize for the frustration caused by the stock issues and the delay in communication.
We want to clarify that we never intend to mislead our customers. Due to high demand during our sale, our system unfortunately did not update the stock levels in real-time, leading to the overselling of certain items. When this happens, we offer alternatives or immediate refunds. Regarding your refund, please note that while we process the transaction on our end immediately, it can take 3–5 business days for the funds to appear in your account due to processing times at the bank and payment processor level.
We also take your concerns about our emails seriously. If you are having trouble unsubscribing, please contact our support team directly so we can manually remove your email from our database and ensure you receive no further marketing.
We appreciate your patience and regret that we fell short of your expectations during this sale.
Excellent Bracelet and Service
My Bracelet looks amazing and fits perfectly. Shipping to Canada was unbelievably fast and at a reasonable cost.
January 8, 2026
Reply from Elegatto
Thank you so much for the 5-star review, Paul! We’re so glad to hear that your bracelet looks amazing and fits you perfectly. We take great pride in our international logistics, so it’s wonderful to know that your order reached you in Canada quickly and at a great value.
We truly appreciate your support and look forward to your next order with us!
Great response the customer service great…
Appreciate the customer service great response
January 2, 2026
Love the Product
Delivery was good and the product is beautiful. Very satisfied. Very classy packaging as well. Thank you.
January 2, 2026
Reply from Elegatto
Thank you so much for the review, Wayne! We're very happy to hear that you had a positive experience with our team. We strive to provide clear and helpful communication to all of our customers, so your appreciation means a lot to us.
We truly value your support and look forward to assisting you again in the future!
I ordered a bracelet with expedited…
I ordered a bracelet with expedited shipping on 12/20. On 12/22 I received an email saying my ordered had been shipped and I would get tracking info in the next 24-48 business hours (whatever that means? 2 days or 3-6 days?)
When I clicked on the lock to tracking the usps site says tracking not available. I have reached out to customer service via email 3 times. On 12/38 I did receive a response saying that my claim would be “elevated to the fulfillment department”. It’s is 1/6 and I have had no further responses from Elegatto despite two additional emails from me. I have called the number that I listed and called some random person in Seattle Washington!! Not sure why I paid for expedidite shipping if over two weeks later I still do t have the order and no one from the company is responding to me. Very frustrated
December 20, 2025
Unprompted review
Reply from Elegatto
Thank you for your feedback, Amanda, and please accept our sincerest apologies for the frustration and lack of clear communication you experienced.
We understand how disappointing it is to pay for expedited shipping and face such significant delays. Your order was unfortunately impacted by the high volume of our holiday rush, which led to processing times that fell outside our usual standards. We also want to clarify that Elegatto provides support exclusively via email, and we regret any confusion regarding the phone number you dialed, as it is not an official line for our customer service.
We are glad to see that a member of our team has since been in touch and that the issue has been fully resolved. We are working hard to improve our fulfillment and response times to ensure this doesn't happen again, especially during peak seasons.
We appreciate your patience and for giving us the chance to make this right.
Disappointed After the Hype
Disappointed After the Hype
I purchased two men’s bracelets as Christmas gifts, and while the advertising was impressive—stylish photos, sleek branding, and promises of quality—the actual product didn’t live up to the hype.
The bracelets looked nice at first glance, but the materials felt cheap and flimsy in hand. Even more frustrating, they’re nearly impossible to put on without help. It took two people just to secure them, which makes them impractical for everyday wear.
I really wanted to love these, but unfortunately, the quality and functionality just weren’t there.
December 24, 2025
Unprompted review
Reply from Elegatto
Thank you for your honest feedback, Tina. We are sorry to hear that your experience with our bracelets didn't live up to the expectations set by our advertising.
We strive to balance style with durability, and we regret that the materials felt lighter than you anticipated. Regarding the difficulty with the clasps, we understand that some of our more secure designs can take a moment to get used to. We often suggest resting the wrist on a flat surface while securing the clasp to make it easier to put on by yourself.
We want you to feel confident in your purchase. If you feel the items are not a good fit for your needs, please reach out to our support team at support@elegatto.com. We would be happy to discuss an exchange for a different style or provide assistance with a return.
Disappointed
Disappointed, asked partner for bracket from this company weeks ago, ordered weeks ago. Still no sign, sent emails, nothing. Never buying off FB ads again. Scammers in my humble opinion.
January 3, 2026
Unprompted review
Reply from Elegatto
Thank you for your feedback, David, and please accept our sincere apologies for the frustration caused by the delay in our communication. We can assure you that we are not a scam, but we understand how a lack of updates can lead to that concern.
We aim to respond to all customer inquiries within 24 to 48 business hours; however, during peak seasons and high-volume periods, it can take our team a bit longer to catch up. If you do not see a response from us within that timeframe, we highly recommend checking your Spam or Junk folders, as our emails can sometimes be filtered there by mistake.
We have looked into your account and are happy to see that your order has now been delivered. If there is anything else you need, please don't hesitate to reach back out to us.
Great customer service experience
Great customer service experience. During the holidays there was a shipping snafu and the team jumped right in and fixed the issue and rushed to replace the bracelet I ordered. Extremely happy
December 27, 2025
Unprompted review
Reply from Elegatto
Thank you so much for the 5-star review, Ivy! We're very happy to hear that our team was able to step in and resolve that shipping issue for you quickly. We know how important holiday gifts are, and we’re glad we could get your replacement bracelet rushed out to you in time.
It was a pleasure assisting you, and we truly appreciate your kind words and support!
Great products
January 2, 2026
Go on, treat yourself!
I recently purchased 3 bracelets, I love them.
Reasonably quick arrival given Christmas and public holidays.
Excellent quality, great materials and they look good, haven’t taken them off!
Likes them so much I ordered more.
Well worth the investment.
January 2, 2026
Reply from Elegatto
Thank you so much for the review, CJ! We're very happy to hear that you are enjoying our products. We take great pride in our designs and the quality of our materials, so it is wonderful to see that reflected in your experience.
We look forward to seeing you again soon!
Elegatto is the Grinch who stole my…
Elegatto is the Grinch who stole my husband’s Christmas!!
Non existent service. Tracking link said it was delivered but I never received it. I’ve sent 3 emails with no response ( there is no phone # posted anywhere) only an automated email that says to file complaint with USPS. There was plenty of time to ship a replacement out in time for Christmas if they had been responsive, but now my husband will not get a gift. Bah humbug. If there were zero stars on the review I’d choose that, but 1 was the lowest.
December 20, 2025
Unprompted review
Reply from Elegatto
Thank you for your feedback, Sally, and please accept our sincerest apologies for the frustration this has caused. We are truly sorry that we missed the mark on making your husband’s Christmas special.
We understand how stressful a missing delivery can be. To clarify our response time, we typically aim to reply to all inquiries within 24–48 business hours; however, our team was offline for the holidays to allow our staff time with their families, which resulted in a delay in getting back to you. We also want to confirm that we provide support exclusively via email to ensure every case is documented and tracked correctly.
Our records show that a member of our team reached out to offer a replacement for your missing package, but we have not yet received a response from you. We would love to get that replacement shipped out immediately to ensure your husband receives his gift.
Please check your Spam or Junk folders for our message, or reach back out to us at support@elegatto.com so we can finalize this for you right away.
Reply from Elegatto
Thank you so much for the 5-star review, Greg! We're very happy to hear that you love your new bracelet. We take great pride in our craftsmanship and design, so it is wonderful to know that we hit the mark for you.
We look forward to having you shop with us again soon!
Nice ring 👌👌👌👌👌👌👌👌👌👌
November 3, 2025
Reply from Elegatto
Thank you so much for the 5-star review, Thodoros! We are very happy to hear that you’re enjoying your new ring. We love the "👌" vibes and appreciate you taking the time to share your feedback with us!
We look forward to seeing you back at Elegatto again soon.
Absolute rubbish tat.
Absolute rubbish.
I have been caught out AGAIN by one of these shitty ‘shops’.
Terrible quality.
The packaging must cost more than the flimsy, crappy item!
Also, absolutely pointless trying to return it to Los Angeles … it will cost more than the bloody ‘bracelet’.
AVOID.
December 9, 2025
Unprompted review
Reply from Elegatto
Thank you for your feedback, Sarah. We're sorry to hear that you are disappointed with the quality of your bracelet and that your experience did not meet your expectations.
We aim to provide high-quality accessories, and we regret that the materials did not meet your standards. We see that you have already initiated the return process for your order.
If you have any further questions regarding the return or need assistance with the shipment, please reach out to our support team
Great service and products
December 1, 2025
Reply from Elegatto
Thank you so much for the 5-star review, Brian! We're very happy to hear that you had a great experience with both our service and our products. We work hard to ensure every aspect of your journey with Elegatto—from browsing to unboxing—is top-notch, and it’s wonderful to see that effort reflected in your feedback.
We truly appreciate your support and look forward to your next order!
Terrible quality
Don’t be fooled by the images online. The bracelet that arrived is thin, flimsy and frayed. The poor quality is a total ripoff as is the company’s non-refundable policy. Do not buy.
December 1, 2025
Unprompted review
Reply from Elegatto
Thank you for your feedback, V. We are sorry to hear that the bracelet you received was not what you expected and that you are disappointed with the quality.
We strive for transparency in our designs, which is why we provide detailed product dimensions and material specifications on every product page. This information is intended to help our customers understand the exact scale and feel of an item before purchasing. We also take quality control very seriously, so hearing that your item arrived frayed is concerning.
Regarding our policies, while we do have specific guidelines for returns, we always want to ensure our customers are satisfied. We recommend reaching out to our support team at support@elegatto.com with a photo of the frayed material so we can investigate this and find a suitable solution for you.
Very bad experience overall
it is the worst experience, it's been more than 20 days since I ordered and I didn't receive my shipment yet, the tracking number is wrong which is suspicious itself, I can't reach the courier service, and my local postal office don't have any clue about the order, I'm chasing the order like crazy while I don't have to go into this hustle and worry and keep receiving false alarms of failed attempts to deliver while I gave all my contact and delivery details, the company is not reliable and their response rate is not good and they don't have solutions for your problem, their tracking system is not working, they sent me to contact another courier not the same one I have on the tracking website, then asked me to contact my local postal office, they are all over the place literally! I don't recommend at all. and plus you will have to pay extra fees for delivery and clearance which is unreasonable!!!
November 24, 2025
Unprompted review
Reply from Elegatto
Thank you for your feedback, and please accept our sincerest apologies for the frustration and stress this shipping process has caused you. We understand how exhausting it is to track a package that seems to be giving conflicting information.
International shipping involves hand-offs between different carriers and local postal services, which can sometimes lead to tracking sync issues or "failed delivery" notifications that don't align with your experience. We often suggest contacting the local postal service because they handle the final delivery once a package clears customs. Regarding the additional costs, customs and clearance fees are determined by your local government's import policies; these are unfortunately outside of our control and vary by country.
We have been monitoring your shipment and are glad to see that your order has already been delivered. We truly appreciate your patience during this difficult transit period and are happy to know the package has finally reached you.
If you have any further questions or concerns, please reach out to our team directly.
The product looks and feels very cheap
The product looks and feels very cheap, I’m very disappointed with the paper clip chain I got, the material seems like the lowest quality for the price I paid. I will not recommend the company
November 3, 2025
Reply from Elegatto
Thank you for your feedback, Carlos. We are truly sorry to hear that the Paperclip Chain did not meet your expectations and that you are disappointed with the quality of the materials.
We strive to create pieces that balance modern design with durability, and it is clear we missed the mark for you. We provide detailed material specifications and dimensions on each product page to help our customers know exactly what to expect, but we understand that the feel is what matters most.
We want you to be happy with your Elegatto purchase. If there is anything we can assist you with, please feel free to reach out to us.
China quality
I must share my extremely disappointing experience with the brand. I have been using it for only a couple of weeks, and the screw on the head of the bracelet kept undoing itself. Eventually, the bracelet fell off somewhere while I was on the go.
I purchased the product because I believed in the political cause of Ukraine and had read theoretically good reviews. However, when I saw that the delivery came from China, all the talk about carefully selected materials seemed rather misleading. I doubt they have any real control over the quality of production there.
Additionally, I have continued to receive text messages from your newsletter despite having unsubscribed which is a feature of spam brands
Edit; nothing has been done about SPAM coming from Elegatto as of 4/02/2026
November 8, 2025
Unprompted review
Reply from Elegatto
Thank you for sharing your feedback, Jacob. We are truly sorry to hear that your bracelet was lost due to the screw mechanism coming loose, and we apologize for the frustration this has caused.
We would like to clarify that we utilize a shipping facility in China to help maintain cost-effective rates for our global customers while ensuring we can ship to as many locations as possible. However, we maintain strict oversight over our designs and the materials used. We take your comments regarding the quality and the screw mechanism very seriously and will be sharing this with our production team to ensure our high standards are being met.
Regarding the text messages, we sincerely apologize for the inconvenience. Our system is designed to honor all opt-out requests immediately; we will look into this technical glitch to ensure your number is fully removed from our newsletter list.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.