Dissapointing.
Ordered opbevaringsglas on December 13 and received them on December 15. Unfortunately, they were far taller than expected, so I returned them on December 16 using the enclosed exchange slip, requesting a smaller size.
After that—absolute silence. No confirmation of receipt, no update on the exchange, no communication at all. I emailed customer service on January 2 and received no response. I finally called on January 6, and they couldn’t even confirm whether my return had arrived. They promised to follow up and did so on January 7.
Their conclusion? They don’t offer exchanges—I should simply place a new order. Naturally, the item I need is now sold out. Had this been communicated from the start, I would have reordered immediately and likely already had the correct product.
So I’m left wondering what the purpose of the exchange slip is, and whether nearly a month is a reasonable response time for customer service—especially from a Denmark-based company.
The customer service representative was polite, but as a customer, I shouldn’t have to chase basic information or discover policy changes the hard way. Now I’m just waiting to see how long the refund will take.

Reply from élé living







