The two customer service agents that i spoke with were phenomenal. They tried everything they could to get my price down so that I could stay, but they did were still about $50 higher than a different... See more
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no hassle, just plain easy to understand car insurance quote. plus they are cheaper than the other places and they don't share my info with every one and their mom lol not getting 476thousand spam cal... See more
Everything was done online and it couldn't have been any easier or faster even if I tried!! I usually don't like not speaking with a live person to conduct my business, but this was so convenient... See more
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Company details
- Auto Insurance Agency
- Home Insurance Agency
- Insurance Company
- Motorcycle Insurance Agency
- Renter's Insurance Agency
About Elephant Insurance
Written by the company
We’re the friendly, trusted car insurance experts. We protect your herd.
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We protect your Herd! Like all elephants, we go to the ends of the earth for our herd, guiding you through the unfamiliar and unforeseen. We charge through challenges with compassion and confidence only experts can. We’re good listeners and always remember what matters most—your protection.
We offer simple, affordable car insurance that’s easy to understand and use. The journey starts with an easy online quote with coverage information along the way, or by phone or chat with a licensed agent. Our tools help you find the best protection for your needs and budget, and we’re always here to help you if you need to file a claim.
Headquartered in Richmond, VA, we’ve been recognized as one of Forbes America's Best Insurance Companies, named USA TODAY’s 2026 America’s Best Customer Service in Financial Services and have achieved a lower-than-expected complaint rate (NAIC Private Passenger score). As a certified Great Place to Work®, we pride ourselves on a strong, inclusive culture.
Car insurance discounts Try our Coverage Wizard ContactContact info
P.O. Box 5005, 23058, Richmond, United States
- 877-218-7865
- customerservice@elephant.com
- elephant.com
4.4
Excellent
1K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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Reply from Elephant Insurance
Thank you for your review. We genuinely appreciate your recommendation and trust in our service. - Roy
Asked to the point questions and…
Asked to the point questions and limited time on the internet. The cost was everything!
November 3, 2025
The price I couldn't afford no where…
The price I couldn't afford no where else I love it thank you
November 3, 2025
It really is affordable y'all!!
Great experience switching to Elephant Auto. The process was easy and I saved over $800 compared to my last insurer. The customer service representative when I called the next day to ask a couple questions, was super knowledgeable and helpful.
October 31, 2025
The rates are the best I have seen
The rates are the best I have seen. The site is easy. Thanks Elephant for allowing me to be a part of the heard. Carol
November 2, 2025
Reply from Elephant Insurance
We are pleased to hear you found our rates competitive and site easy to use. Welcome to the herd, Carol! - Roy
The ease of applying !
October 30, 2025
Price quoted was price I paid,most…
Price quoted was price I paid,most companies change their prices when time to pay
October 30, 2025
Elephant Insurance is really easy easy to…
Elephant Insurance is really easy to switch too and save money.
October 19, 2025
It was fast and the rate given was…
It was fast and the rate given was lower than others. Over the past 5 yrs with this vehicle I average 7 miles per day. People with vehicles worth 5x's my cars values are paying 10x's less than I am per mile.
October 17, 2025
I don’t believe hit a deer should have…
I don’t believe hit a deer should have been an accident that was used to increase the quote that is was give.
October 19, 2025
Elephant has exceeded my expectations 100%
I switched to elephant insurance less than a year ago after my previous carrier over doubled my rates when I hadn't had an accident or a claim in over 20 years. Unfortunately 10 months in with elephant. A deer struck our vehicle totaling it. Not knowing what to expect, Elephant stepped up to the plate within 24 hours of reporting the accident. The vehicle was already considered totaled, within 4 days the vehicle had been towed and removed from my land. Then within 15 minutes of me getting a tracking confirmation that my title to the damaged vehicle had been delivered to Elephant I received a notice from Elephant that the funds for the vehicle had been deposited in my account. The only slow part of this whole process was waiting on the us mail to get the title to them. This was my third time working with an insurance company having been driving for 35 years and the previous 2 times was a nightmare. Elephant made the whole process simple and quick. I was never made to feel bad about using the insurance like previous times. I can not stress how they made a bad situation so much better!
October 6, 2025
Unprompted review
Reply from Elephant Insurance
Thank you so much for your thoughtful review, Stacy. We’re delighted we could make a difficult situation easier and provide quick, caring service throughout your claim process. Your kind words mean a lot to our team, and we’re always here if you need anything in the future! - Roy
Savings are amazing!
October 18, 2025
Very pleased as a first time member
Very simple to get started! As a first time member it was a great experience!
October 18, 2025
The service was good but the rate was…
The service was good but the rate was too expensive for me with a good driving record and no accidents and 71 years old
October 16, 2025
Reply from Elephant Insurance
Thank you for sharing your feedback, Phillip. We’re glad you enjoyed our service and understand your concerns about pricing. Our team is always working to offer competitive options. And, if you ever shop around again, just remember we’ll be the Elephant in the room, ready to help whenever you need us! - Roy
Very easy to navigate and the rates I…
Very easy to navigate and the rates I thought was even better!
October 21, 2025
Great Coverage!
I been looking for a great price on insurance for quite some time, and I Finally got it, this definitely is a game changer and the coverage that it comes with its just amazing!!!
October 20, 2025
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