I bought a vacuum packed bed settee and got an order number and when I questioned my delivery date I was assured it would arrive soon. I’ve tried contacting by phone and messages but had no luck. The... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Elephant in a box is simply revolutionary. Everything about it is unique. Its weight, ease of handling & transport, sturdiness & comfort. Built from paper, it’s an icon of sustainable furniture being... See more
We placed our order and never got a confirmation. Then we went to the website when we still hadn’t gotten a confirmation a couple days later and couldn’t find a way to contact customer service. We sub... See more
DO NOT TRUST THIS COMPANY. Amazing concept, terrible customer service. I would expect the sofa to last more than 3 years. The paper honeycomb base fails and loses its stretch overtime causing the sofa... See more
Company replied
Company details
Information provided by various external sources
The nicest, strongest, most portable last sofa you’ll ever buy... Easy to unbox. Easy to unfold. Easy to enjoy. We didn’t invent the sofa. We reinvented everything about it. Introducing Elephant in a Box. Furnish your home out of a box.
Contact info
234 Fifth Avenue floor 2, 10001, New York, United States
- 9172244179
- happy@elephantinabox.com
- elephantinabox.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very practical
Very practical, comfort, and nice product with great quality
Unique and very convenient packaging
Unique and very convenient packaging. Great customer service as well.
Genius
A very creative sofa offers convenience, practicality and durablity.
I totally loved my elephant
I totally loved my elephant. It looks perfect in our living room. Excellent customer service.
Great value for money
Great value for money
Very efficient
Great quality
Brilliant idea 👍👍👍
I was so reluctant to get it
I was so reluctant to get it, but once I set it up, O found it very sturdy.
So happy with our purchase! Highly Recommend!
My roommate and I just moved into our apartment in the city. We found Elephant in a Box on instagram. Their sofas and sectionals looked really good! we opted for the sofa since we weren’t really sure if the sectional would fit in our small living room or not. The sofa arrived real quick and it all came in a box. It was so easy to assemble and we didn’t need help from anyone to put it together. The sofa is also really comfortable! We really couldn’t believe such a comfortable sofa can be this easy to receive and assemble! We got a lot of complements following our house warming party! Thank you Elephant in a Box!
Confirm and Flexibility- all in one
This purchase definitely landed me with extreme comfort and flexibility . It’s lightweight and durability is the key. I am really impressed with the unique technology and idea behind this comfort.
The perfect sofa for a movie night!
My sectional literally arrived in a box! I was so impressed by how fast it arrived. Assembly was super easy. My daughter and I put it together in no time. I can’t stress enough how effortless the experience is compared to common furniture delivery where I have to schedule an appointment with movers and deal with the process of waiting for them, submitting their insurance documents to the building, and reserving the elevator. Aside from the awesome ordering and delivery experience, it’s also sooooo comfortable, we chose to go with the sectional since my daughters and I like to lounge on the sofa while we are having a movie night. I have to admit I fell asleep on it a couple of times already! I highly recommend their products!
I really like the Elephant in a box…
I really like the Elephant in a box couch!!! The customer services is great ✅
It is quite convenient sofa.
I was really fantastic and durable
I was really fantastic and durable, I happy to have this sofa , I like the quality and price ,the most easy of use and movable
The customer service was amazing!!!
The product is outstanding
The product is outstanding, new, disruptive and innovative... The service is always ahead, 100% service.. 5 stars Overall grade
Highly recommended
Very good quality
Very durable
Very comfortable & practical
Excellent after sales service
Very professional
I really recommend them
Great addition to the home office!
I work in the tech space and given the latest trends in WFH I decided to add a bit more comfort to my home office and purchased the Dynamic Sofa. It shipped super fast, easy to setup and really comfy. Thinking about getting the Working Sofa for the spare bedroom adding a convertable workspace. Kudos Elephant in a Box!
I was so reluctant to get it
I was so reluctant to get it, but once I set it up, I found it very sturdy.
This is such an awesome sofa!
This is such an awesome sofa! It separates into multiple pieces so you can carry it into your place without needing movers or having to pay for delivery, and you can assemble it in mere minutes. And it’s really sturdy! Highly recommended!
Am really impressed with the unique…
Am really impressed with the unique idea of the sofa that takes 15 minutes to assemble, impressed with the quality and the fact that it is designed to last for good , I can count on it .no matter what craziness my family or guests throw at it
I love its durability, finish, and most importantly the fact that i can move it anywhere....
Highly recommend! Looks good, ease of assembly, super comfortable!
A friend of mine just moved to the city and was raving about this sofa she got that arrived in a box.. I was very confused at first.. but she went on to explain how she ordered it online and it arrived a few days later via UPS. She said she was able to just carry the box from the building lobby and take it through her door.. I couldn’t wrap my head around it at first.. those of you who live in NYC know the pain of ordering furniture to find that it doesn’t fit through the door when it arrives! I was in the process of buying a sofa for my 2nd bedroom which I turned into an office and I thought I would check this one out. I went through their website and it was very intuitive.. I ordered the sofa that I need and sure enough a few days later it arrived at my door.. the fun part started when I proceeded to assemble it.. it literally took 15 min and I didn’t need to use any tools.. the sofa looks and feels amazing! I waited on writing this review a few weeks to try it out and see how sturdy it is! All I can say I’ve been using this sofa way more than the one in my living room and it is much more comfortable and sturdy than one I have in my living room. If your in the market for a sofa I would highly recommend it. The entire experience and product is well worth it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








