EcoFuego Reviews 189

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality, ease of use, and the significant heat it provides without smoke or mess. Many people appreciate the convenient design, including features like storage bags and the ability to easily light and extinguish the fire pit. The delivery service is frequently highlighted as prompt and efficient, and the overall customer service is described as excellent, with staff being helpful and responsive. However, some customers were not happy with specific aspects of the product, reporting issues such as a tiny flame providing zero heat, black soot residue coating surfaces, and the wooden surround becoming blackened after only a few uses. A few other people also felt that the advertised burn time for the candles was ambitious, with actual usage being shorter than stated.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the Eco Fuego... See more

Quality

Consumers find quality to be positive, with many praising the portable stainless steel fire pit as well-made... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speed and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service,... See more

User experience

People report positive experiences with user experience, highlighting the product's clever design and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased the Eco Fuego fire pit after experiencing the item at a friend’s Bar B Q. Extremely happy with the purchase, brilliant.It’s now on our Cornish road trip and keeping the chills at bay as we e... See more

Rated 5 out of 5 stars

Wow!! Really impressed with the portable stainless steel fire pit. Used for the weekend over two nights and it exceeded our expectations. No issues lighting, really powerful heat which was continu... See more

Rated 5 out of 5 stars

I would like to thank Ecofuego… especially Aelfric for his prompt response to my damaged delivery. He was very apologetic about the situation and has dispatched a replacement straight away. I would hi... See more

Rated 5 out of 5 stars

Amazing fire, with more campsites getting strict about wood fuelled fires this is a perfect alternative! Did some research about this and it sounded perfect and was pleasantly surprised at how good it... See more


Company details

  1. Garden

Written by the company

The World's First Wax, Eco, Wood-Smokeless, outdoor heating Fire Pit, Fuelled by 100% sustainable vegetable wax. Large consistent flame without the maintenance and hassle of a conventional wood burning Fire Pit. Light and put out in seconds for instant heat, controllable mesmerizing flame, and an ambiance like no other.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

189 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Absolutely love my firepit

Absolutely love my firepit. Arrived the next day - on time and no hassle. My friends also loved it and i think some orders will be coming.

I had an old bbq stand that it sits in fabulously- i was looking to raise it off the ground as i have a happy little dog whose tails wags

Excellent product, cant wait to take it in our campervan.

June 14, 2024
Unprompted review
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Reply from EcoFuego

Thank you for your wonderful feedback! We're thrilled you love your firepit and that it arrived promptly. Enjoy using it, both at home and on your campervan adventures!

Rated 5 out of 5 stars

Great fire pit for home and camping/outdoor events

We purchased the Eco Fuego after using one while away camping with family. We love sitting around an open fire but not so in love with the smell on clothes and yourself that following morning. With this, you get the perfect set up, plenty of heat, open flames, easy to put out at the end of the evening and no smell from burning wood.

It’s compact, easy to transport and set up either at home or away. We love it and have used it several times in the garden and while away at half term camping with the kids.

No need to worry about the getting to close to the fire ‘just in case a wood stack moves or falls out’ as the flames are very much vertical and no unpredictable flame sizes have been produced in out experiences. It’s been very consistent and safe. All in all we are very impressed with it and will be purchasing more candle bundles for the summer.

May 9, 2024
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Reply from EcoFuego

Thank you for sharing your experience! We're delighted to hear that the Eco Fuego has been a hit both at home and on camping trips. It's great to know you're enjoying the heat and convenience without the smoke. We appreciate your support and look forward to providing you with more candle bundles for the summer!

Rated 5 out of 5 stars

I purchased an original burner some…

I purchased an original burner some years ago & I’ve been really pleased with the product & told loads of people about it. I decided to upgrade with a drum, new citronella candle & lid, and I’ve got to say what a “massive improvement” the company have really gone from strength to strength with this product, and I can’t wait to see what they do next. A big thank you to Tim Jeffs, whose customer service is second to none. Stephen.

May 28, 2024
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Reply from EcoFuego

Thank you so much for your continued support and for sharing your positive experience! We're thrilled to hear that you're pleased with the upgrades and our customer service. Your feedback and enthusiasm mean a lot to us. We look forward to bringing you even more great products in the future. Thanks again, Stephen!

Rated 5 out of 5 stars

Excellent service and product …

Excellent customer service prior to placing order, answering queries promptly. Fast delivery. Carefully packaged. Looks lovely all set up.

As an asthma sufferer the Eco Fuego Fire Pit is brilliant. No excessive smoke. It's very easy to light and extinguish. Extremely low maintenance. I would highly recommend this product.

May 20, 2024
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Reply from EcoFuego

Thank you for your wonderful feedback! We're thrilled to hear you're satisfied with our service, delivery, and the Fire Pit. We're glad it's working well for you. Enjoy, and thanks for the recommendation!

Rated 4 out of 5 stars

The crop candles do emit black spots of…

The crop candles do emit black spots of a tar like substance in the smoke that can get onto everything, deck, table, furniture and clothing. It's horrible and difficult to clean leaving black smear marks on everything.

May 20, 2024
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Reply from EcoFuego

We're sorry to hear about your experience with the crop candles. Please get in touch with our customer service team so we can address this issue and find a solution for you. We appreciate your feedback and apologize for any inconvenience caused.

Rated 5 out of 5 stars

Great product

Great product, love the candle and so many people ask us about it.... no problems at any site as the candle doesn't give off sparks or smoke, when I say its a candle site staff normally accept it without any hassle....

May 25, 2024
Unprompted review
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Reply from EcoFuego

Thank you for your wonderful feedback! We're delighted to hear you love the candle and that it's a conversation starter!

Rated 5 out of 5 stars

Great service

Great website price beat the local garden centre and looks like a great product

May 15, 2024
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Reply from EcoFuego

Thank you for your feedback! We're glad you found our prices competitive and are pleased with the product. Enjoy!

Rated 5 out of 5 stars

Great product

Great product, great service.

May 13, 2024
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Reply from EcoFuego

Thank you! We're glad you're happy with both our product and service!

Rated 5 out of 5 stars

Great customer service

Great customer service had a blip with delivery but was sorted out straight away for me. Such a great fire pit no smell and so easy to light and put out - love it.

May 1, 2024
Unprompted review
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Reply from EcoFuego

Thanks for your feedback! We're thrilled you're happy with our customer service and your fire pit. If you need anything else, just let us know!

Rated 5 out of 5 stars

Great product

We purchased this after reading various reviews and it has exceeded all expectations.

March 27, 2024
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Reply from EcoFuego

We're thrilled to hear that our product has exceeded your expectations! Thanks for choosing us and for sharing your positive experience. If you ever need anything, feel free to reach out.

Rated 5 out of 5 stars

Great for summer nights and Sunday afternoons

This is such a great idea and and a great product. If you like sitting in your garden with a fire but dont like the smoke or the hassle of getting it to burn perfectly for 5 minutes before it needs more fuel, or it rains, then the Eco Fuego is for you. Simple to light, stores the fuel in the burner, easy to extinguish. We have used ours on summer nights and Sunday afternoons. It is a delight to use and the people behind the product are really helpful.

April 24, 2024
Unprompted review
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Reply from EcoFuego

Thanks for the fantastic review! We're thrilled you're enjoying your El Fuego hassle-free. Cheers to more cozy moments ahead!

Rated 5 out of 5 stars

Prompt dispatch and delivery.

This is the second product bought from this company and on each occasion I have been extremely impressed with the level of packaging and promptness of dispatch and delivery. Will certainly buy from again.

April 15, 2024
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Reply from EcoFuego

Delighted to hear you're happy with our service! Thanks for choosing us again—we'll be here for your next purchase

Rated 5 out of 5 stars

Citronella candles for the Summer

Really pleased with the Citronella burners which have arrived in good time for the Summer and mosquito season.
Good price in there pre-order sale and were great at getting back to me with updates.
Nice company with a nice product.

April 11, 2024
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Reply from EcoFuego

Happy to know everything arrived in good time! We take pride in assisting with every persons order, glad it helped!

Rated 5 out of 5 stars

Good company

Good company, great product

April 10, 2024
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Reply from EcoFuego

Fantastic to hear! Thanks a bunch for your support and kind words about our product and company!

Rated 5 out of 5 stars

This is a game changer for fire pits

This is a game changer for fire pits. A stylish and easy to use/manage product. Everyone who sees ours gets their own shortly afterwards!
Special mention to Sarah Neale in customer services who was v helpful and efficient.

April 12, 2024
Unprompted review
EcoFuego logo

Reply from EcoFuego

Game changer indeed! We value the easy to use and manage aspect of our firepits!

Rated 5 out of 5 stars

Perfect for awkward changeable weather

Really easy website and very efficient when ordering. We just love our Elfuego firepit! I was looking for something that way smoke free as possible as I have bad lungs and we have a small garden with neighbours close by either side. Not only is it very little smoke, if any at all, but what we love is just how easy it is to get going and how quick it is to put out. Being in the North of England, and high up in the hills, our weather is so changeable. But this means we can grab a quick half an hour break outside with a cuppa, or eat our tea nice and toasty, but then as soon often the weather turns, it's so easy to put out. This means we're also using our outdoor space so much more, benefiting our wellbeing and quality of time at home. Very happy indeed.

March 12, 2024
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Reply from EcoFuego

Very glad to hear that it's manageable with the weather changes! Nothing beats and outdoor morning cuppa next to the firepits!

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