EcoFuego Reviews 189

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product, often highlighting its quality, ease of use, and effective heat output. Many appreciate the prompt delivery service and the overall excellent customer service, noting the company's responsiveness and helpfulness. People also praise the product's design and its ability to provide ambiance without smoke or mess. However, some customers were dissatisfied with specific aspects of the product. A few reported issues with tiny flames providing zero heat, black soot residue coating surfaces, and the wooden surround becoming discolored after only a few uses. Additionally, some reviewers noted that the burn time of the candles was shorter than advertised, lasting closer to 5 or 6.5 hours instead of the stated 8 hours.

What people talk about most

Product

Reviewers highlight positive aspects of the product. Many consumers are impressed with the design,... See more

Quality

Customers had positive experiences with quality. Many reviewers were impressed with the portable stainless... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed and... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight excellent service and... See more

User experience

Users describe positive interactions with the product's user experience. Many reviewers highlight its ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased the Eco Fuego fire pit after experiencing the item at a friend’s Bar B Q. Extremely happy with the purchase, brilliant.It’s now on our Cornish road trip and keeping the chills at bay as we e... See more

Rated 5 out of 5 stars

Wow!! Really impressed with the portable stainless steel fire pit. Used for the weekend over two nights and it exceeded our expectations. No issues lighting, really powerful heat which was continu... See more

Rated 5 out of 5 stars

I would like to thank Ecofuego… especially Aelfric for his prompt response to my damaged delivery. He was very apologetic about the situation and has dispatched a replacement straight away. I would hi... See more

Rated 5 out of 5 stars

Amazing fire, with more campsites getting strict about wood fuelled fires this is a perfect alternative! Did some research about this and it sounded perfect and was pleasantly surprised at how good it... See more


Company details

  1. Garden

Written by the company

The World's First Wax, Eco, Wood-Smokeless, outdoor heating Fire Pit, Fuelled by 100% sustainable vegetable wax. Large consistent flame without the maintenance and hassle of a conventional wood burning Fire Pit. Light and put out in seconds for instant heat, controllable mesmerizing flame, and an ambiance like no other.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

189 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great items and fantastic customer service

I recently order a number of addition items for my crop candle set, including a lid, upgraded fire drum and some citronella candles. The items were all great and complemented the set. One item was damed by the delivery company but Tim @Elfuego was super and got it replaced ASAP. Fantastic customer service.

June 25, 2023
Rated 5 out of 5 stars

The perfect fire pit…

We needed a fire pit for our new garden ready for the summer and this was the perfect choice!

Not only is it eco-friendly it is smokeless as well which is a huge win for the wife as she hates fire pits due to the smoke.

The refillables are a great idea, easy to install and use and they last for a decent amount of time.

I love how sleek it looks and it fits in perfectly with our garden furniture and is often a main talking point when friends and family come over.

If you’re looking for a decent fire pit then I would highly recommend this!

June 3, 2023
Unprompted review
Rated 5 out of 5 stars

Smokeless fire pit with a difference

Was looking for smokeless fire pit, nearly bought solo stove and then came across article by Martin Roberts (property guru on tv) never even knew anything like this existed, so glad I purchased it, what I love about it
Looks great in the garden, easy to move between the patio at bottom of garden and decking at top.
Easy to light
Great heat output for overall size
No hassle to put out just pop lid on and walk away
Convenience of gas fire without having to have an unsightly gas bottle- can go sit out in garden for 15 or 20 minutes and then pop lid on and come in
Don’t smell of smoke
Highly recommend for anyone looking for a fire pit with a difference
Customer service fantastic from company and was delivered next day

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

Just fabulous!

I absolutely love my Elfuego fire pits - bought them a couple of years ago having seen an ad on IG. Just ordered more refills for the coming season and can’t wait to get them going again. Such a great company to deal with too - their customer service is exceptional with really quick responses and fast delivery times. Well done Elfuego - you’ve nailed it!

May 26, 2023
Unprompted review
Rated 5 out of 5 stars

This is a great product

This is a great product! Looks stylish, lights very easily and is easy to put out simply by closing the lid. Generates a good amount of heat, so really keeps you warm during the evening. Possibly the best thing I've ever bought for my small town garden!

May 18, 2023
Unprompted review
Rated 5 out of 5 stars

What an incredible product

What an incredible product! The ambiance of a fire without the awful smell of smoke. I will never go back to ordinary wood fires! Not to mention how quick and easy it is to get going. I would highly recommend this to everyone.

March 23, 2023
Unprompted review
Rated 5 out of 5 stars

10/10 reccomend

10/10 reccomend, easy set up and to extinguish. the best part about it is that you don’t smell of smoke anymore from regular fire pits, it’s practically odourless and repells insects. my only regret is not getting one sooner!

April 6, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing product which looks very…

Amazing product which looks very aesthetically pleasing in my garden. My favourite thing about it is that it doesn’t even smell like smoke when burning which makes it perfect for summer evenings. Main reason I bought it was because it is better for the environment than a normal bonfire. 10/10 reccomend for the upcoming summer and even winter !

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Low maintenance, loads of heat!

My house and I loved using the El Fuego Firepit this weekend at our uni house. We enjoyed the heat until the early hours of the morning. No maintenance that’s why we love it and no wood smoke! We ordered a new refil yesterday and it arrived this morning!!

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

El Fuego firepit

Bought an El Fuego firepit at the Grand Designs show, but only recently got around to using it due to the weather! Easy to light and extinguish. Gives off great heat and light, looks stylish, and better for the environment than burning wood. Great customer service. Can highly recommend.

May 7, 2023
Unprompted review
Rated 5 out of 5 stars

Great product!

Great product and service, it does exactly what it says on the tin and is a great addition to my garden. Everyone wants 1 when they see it in action

May 12, 2023
Unprompted review
Rated 5 out of 5 stars

Great alternative to burning wood

Great alternative to burning wood. The heat given off is consistant and long lasting, and no smoke!!!. Just ordering another so both the top and bottom patio are covered. Would highly recommend.

May 10, 2023
Unprompted review
Rated 5 out of 5 stars

No more stinking of smoke!

We are so pleased with our corten fire pit, we have used it with guests 2 bank holidays in a row and everyone loved it. Being able to just place the lid on the top and walk away is great. The flames take no time at all to take off and it gives off great heat.

April 30, 2023
Unprompted review

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