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Elia Reviews 

233
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers had a great experience with this company. Customers truly love the beautiful lingerie sets and monthly subscription boxes, consistently praising the excellent quality, soft comfortable fabrics, and delightful extra treats included in every package. Consumers frequently mention that the customer support team is exceptionally helpful, kind, and prompt when sorting out any inquiries or requests. However, some customers also noted that sizing can be quite inconsistent, with certain items running too small or failing to match general expectations. A few reviewers were dissatisfied with receiving incorrect items such as thongs instead of requested briefs, or experienced frustrating delivery delays.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning and high-quality... See more

Quality

Customers had positive experiences with quality, expressing delight over the stunning designs, fine details,... See more

Customer service

People report positive experiences with customer service, often highlighting prompt, friendly, and helpful... See more

Subscription

Users describe positive interactions with subscription, expressing delight and eager anticipation for their... See more

Order

Clients share ambiguous opinions on order experiences, as many reviewers express satisfaction with speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a wonderful company! Super comfy and beautiful lingerie sets, the parcels come with little goodies like flowers and face masks - all vegan which is so considerate! The sets fit perfectly and are... See more

Company replied

Rated 5 out of 5 stars

AAA omg my boyfriend keeps ordering me these and the quality is incredible. As a curvy girl i adoreeeee receiving these adorable themed lingerie packages that make me feel so confident. They have give... See more

Company replied

Rated 5 out of 5 stars

Although the bottoms come up smaller than normal UK sizes they are stunning When I did have sizing issues it was sorted straight away with a new size sent out and discount code for next box These l... See more

Company replied

Rated 5 out of 5 stars

So difficult to get this right (with both style, taste, and size) and somehow they have and then some! They’ve managed to design a surprise box of lingerie which is so classy and fits like a glove. Su... See more

Company replied



Contact info

4.2

Great

TrustScore 4 out of 5

233 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(233)

145 reviews in the last 12 months

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Rated 2 out of 5 stars

Some of the underwear is lovely but I’m…

Some of the underwear is lovely but I’m a size 10 weighing 9stone 5 and the Large was just not big enough. Seemed crazy! Also a lot of the same designs

August 6, 2026
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Reply from Elia

Hi Leanne, I'm sorry to hear you haven't had a good experience. Of course we would love to rectify this for you. If you send us an email to info@elia.boutique we will look into this for you

Rated 5 out of 5 stars

I love this lingerie box

I love this lingerie box. The underwear was stunning, beautifully made and designed, excellent quality. Fitted perfectly and to size. Beautifully wrapped with lovely little gifts and accessories and delivered every month.

July 1, 2026
Unprompted review
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Reply from Elia

Hi Rebecca, thank you so much for your kind review and kind words. We are so glad to hear that you are loving the boxes :) Love Elia xox

Rated 5 out of 5 stars

Excellent service

Such quick, friendly and professional service! I contacted Elia Boutique by email on Sunday evening and the problem was solved first thing Monday morning by Stacy.
Also beautiful online presence!

August 10, 2026
Unprompted review
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Reply from Elia

Hi Anna, thank you so much for your kind words. We are so happy to hear that everything was sorted for you quickly by Stacy. I will be sure to pass this onto her :) Love Elia xox

Rated 5 out of 5 stars

So worth the price!

The set I've received is so beautiful and well made. They are extremely comfortable and fit like a dream! I feel so confident wearing them. I love the little gifts you get in the box and so worth the price! I can't wait to receive more! Customer service is really quick when there's an something needing clearing up and they are extremely kind. Thank you ❤️

August 7, 2026
Unprompted review
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Reply from Elia

Hi Leah! Thank you so much for your sweet review. We are so happy to hear that we tick your boxes in all areas. And of course we are always here if you need us :) Love Elia xox

Rated 5 out of 5 stars

I love receiving my package each month

I love receiving my package each month. Its a gift to myself and self care. Beautiful feminine sets.

August 2, 2026
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Reply from Elia

Hi Fiona! We are so happy to hear that you are loving your monthly boxes. That means a lot for us to hear! Love Elia xox

Rated 5 out of 5 stars

Amazing

I am now waiting my 3rd delivery, I can not fault Elia boutique the sets are beautiful I pick to have a surprise and I have never been more excited to receive a parcel as when my new underwear sets come, would highly recommend

June 29, 2026
Unprompted review
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Reply from Elia

Hi Deena, thank you so much for your sweet review. We are so glad you get excited to receive your parcels and that you are loving the sets! Love Elia xox

Rated 5 out of 5 stars

Beautiful sets my daughter and I both…

Beautiful sets my daughter and I both had our 2nd box and absolutely love it..the little surprise extras are amazing .

July 28, 2026
Unprompted review
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Reply from Elia

Hi Samantha, we are so happy to hear that both your daughter and yourself are loving the boxes! Love Elia xox

Rated 5 out of 5 stars

My review of my monthly subscriptions

You can contact this company by email and they respond quickly to your query and sort it promptly with a replacement if needed and if you want to change the style of the bras pants /thongs its not a problem their happy to do so. I have been very pleased with the style colour and the fit of the bras pants/thongs you even get little gifts inside you monthly subscriptions which are well thought out l would recommend Elia boutique to anyone that wants something different to what you can buy in there local store their attention to the detail to each item they sent out is fantastic l look forward to my monthly subscription

May 22, 2026
Unprompted review
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Reply from Elia

Hi Martina, thank you so much for your kind review. We are so glad to hear that you are loving your monthly boxes and of course we are always here to help! Love Elia xox

Rated 5 out of 5 stars

Beautiful underwear and the package is…

Beautiful underwear and the package is pretty to.
Fit is good and have no issues

June 30, 2026
Unprompted review
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Reply from Elia

Hi Lisa,

Thank you so much for your kind review! It means the world to us. We are so glad to hear that you love the boxes and lingerie. Love Elia xox

Rated 1 out of 5 stars

Fuller cups are just small bras run…

Fuller cups are just small bras run slightly larger - they are useless. Straps very thin, only 2 hooks, no side support at all, no projection in the cup. Received one that fitted well but the second was just awful. About 4 cup sizes too small awful. Return window extremely short.

July 14, 2026
Unprompted review
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Reply from Elia

Hi Christine, I am sorry to hear you haven't had a good experience. If you email us at info@elia.boutique and ask for Summer and I will see if I can get this rectified for you :) thank you x

Rated 5 out of 5 stars

Beautiful set

I originally ordered the wrong size for both the top and bottom. After speaking with the team at Elia, they helped me choose the right size, and once the replacement set arrived, it fit perfectly. It’s a beautiful set and I’m very much looking forward to receiving my next set! I also received very good feedback 😉

June 20, 2026
Unprompted review
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Reply from Elia

Hi Lauren! Thank you for your kind words and review. We are glad to hear you received very good feedback! And we hope you love your next box :) Love Elia xox

Rated 5 out of 5 stars

After loosing weight having 3 children…

After loosing weight having 3 children and loosing my sparkle i came across Ella boutique for a simple treat each month for myself the laundry each moth I recive is quality comfortable and sexy I look forward to see what I have in the box each month and so far I love it all its easy to change sizes and styles each month by going on to my account and editing 100% recommend xx

July 20, 2026
Unprompted review
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Reply from Elia

Hey! thank you so much for your lovely review. We are so happy that you feel sexy and confident in the lingerie and that look forward to your box every month. I bet you look absolutely wonderful and of course we love that you have gotten your sparkle back! if you ever need help with anything just let us know :) Love Elia xox

Rated 5 out of 5 stars

Lovely quality, lovely team!

Lovely quality, comfortable and beautiful!
Best customer service I have received in ages I would highly recommend!

June 6, 2026
Unprompted review
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Reply from Elia

Hi Helen. Thank you so much for your kind review. We are so happy to hear that you are happy with our customer services and boxes! Love Elia xox

Rated 2 out of 5 stars

Overall lacking

Overall lacking
Over the months the box has declined in quality, the underwear sets do not match the box themes and the underwear always runs tight.

I am a uk 8/10 and order a S but the fit isn’t right

July 10, 2026
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Reply from Elia

Hi Mirren. I'm sorry to hear you haven't been having a good experience. If you send us an email to info@elia.boutique and we will look into this for you. Love Elia xox

Rated 5 out of 5 stars

Beautiful lingerie and great customer service

Beautiful lingerie very detailed and a treat to open. Customer service is excellent and answer all questions promptly. Highly recommend this subscription.

July 16, 2026
Unprompted review
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Reply from Elia

Hi Carolyn, thank you for your lovely review. We are glad to hear you have been looked after by customer service and that you are loving the boxes! Love Elia xox

Rated 5 out of 5 stars

Lovely lingerie and always a monthly…

Lovely lingerie and always a monthly treat
Great fit and quality

July 4, 2026
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Reply from Elia

Hi Safran, thank you for your kind review. We are happy to hear you are happy with the box and the quality! Love Elia xox

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic
Ive been signed up for a year now I love them its a nice suprise every month i love all the little bits you get too
Im a tiny a and they fit beautifully

July 11, 2026
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Reply from Elia

Hi Sophie, wow a year? That's amazing, thank you for being such a loyal customer. We are so glad to hear you are loving the boxes :) Love Elia xox

Rated 5 out of 5 stars

Amazing company

Amazing company, had to change size on the subscription and they were so helpful and accommodating, love the extras, sets are beautiful and so is the packaging, thankyou :)

July 9, 2026
Unprompted review
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Reply from Elia

Hi Lisa,

Thank you so much for your kind review. We are so glad to hear you are happy with the customer service and box! Love Elia xox

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