This extractor is the bees knees. Not a single smell or any condensation in our kitchen since installation. Tremendous piece of kit. So glad we found you in Italy and dealt direct. Only a plug change... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Like the new slimline cooker hood, but trying to register online is a complete farce, It tells you to add a picture or file of your receipt to complete registration but when you do nothing gets sent... See more
Company replied
I purchased elica as per its branding in Nepal but it seems there is no way to online register here and we need to keep warrenty paper which might get lost. Also, the designs are little old in compar... See more
Company replied
I love the design! It’s simple, well done, combination of shine & matte finishes makes it look very elegant. Air exhaust is working very well, you can’t smell fried food. It’s easy to operate however... See more
Company replied
Company details
Written by the company
Elica è un'azienda che crede nel potere dell'inventiva e dell'arte per creare soluzioni uniche e di design per la casa, in particolare per la cucina. La nostra visione è ispirare le persone a reinventare i propri spazi abitativi, offrendo soluzioni funzionali ed esteticamente accattivanti. La nostra missione è fornire prodotti innovativi e di design per la cucina e oltre, che soddisfino le esigenze pratiche senza rinunciare allo stile. Crediamo nella bellezza, nell'unicità, nell'accessibilità e nell'autenticità. I nostri prodotti sono il risultato di una solida esperienza e conoscenza, con un focus sulla funzionalità e sulla qualità. Siamo leader nei sistemi di estrazione, garantendo ambienti sani e confortevoli. La nostra ingegnosità e i nostri brevetti rivoluzionari ci distinguono sul mercato globale.
Contact info
Via Ermanno Casoli 2, 60044, Italy
- elica.com
3.7
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Late item delivery
Item out of stock - not informed about stock issue when placing the order and eventually received the item after a month. Didn't help with my workmen's schedules
December 23, 2025
Reply from Elica
We’re sorry for the inconvenience. From this review we don’t have enough details to identify the order or verify the stock status at the time of purchase. Please contact us through our official channels on elica.com, sharing your order details, so we can check what happened and assist you properly—even if you’re experiencing issues with the product.
Reply from Elica
Thank you for the positive review.
Clear communication and a product that meets expectations are essential to us. We look forward to seeing you on elica.com.
Reply from Elica
Thank you for your positive review.
Everything worked as expected — that’s exactly the experience we aim to provide.
Great service
Great service and assistance in choosing correct spare parts for extractor fan. Good service considering parts sent from Italy to UK. Very good quality parts in comparison to others on internet which did not fit correctly. Would always recommend original manufacturer parts!! Great, many thanks Elica!!
December 18, 2025
Reply from Elica
Thank you Joe for your detailed feedback.
Clear support in choosing the correct spare parts and receiving original components that fit properly makes the difference, especially when ordering internationally. We’re glad the service and quality met your expectations.
The NIKOLATESLA FIT BLA60 includes a…
The NIKOLATESLA FIT BLA60 includes a significant flaw in it's design: the stop catch of the cover of the exhaust hood is a small plastic piece which will break predictable after only a few years of use. Unfortunately the small plastic piece is part of the overall body of the cooking plate any cannot be replaced individually.
December 18, 2025
Reply from Elica
We take note of your observation and clarify the design context.
On integrated systems like NikolaTesla FIT, certain components are part of a single structural assembly. This design choice is linked to performance, safety, and integration requirements, and it means that some elements are not intended to be replaced individually. The presence of plastic parts does not in itself indicate a flaw, but reflects the material specifications defined for that component within the system. Any assessment regarding wear, durability over time, or abnormal behavior can only be made through a technical evaluation of the specific product. For this reason, the correct channel to address the issue remains elica.com – Contact Us, providing the model and serial number so the case can be reviewed within the proper technical framework.
Really nice product
December 10, 2025
Reply from Elica
Thank you for your feedback.
A well-designed product that delivers on quality is part of the Elica standard. We look forward to seeing you on elica.com.
The product suddenly broke 2 months…
The product suddenly broke 2 months after the warranty. I bought a Nikola tesla hob.
December 16, 2025
Reply from Elica
We take note of your report.
When a product stops working outside the warranty period, a technical assessment is still required to determine the cause and possible options.
To verify your specific case, you need to contact our technical service via elica.com – Contact Us, providing the model NikolaTesla and the serial number. This is the only channel that allows a proper technical review of the product condition.
Reply from Elica
Thank you for your feedback.
The product is performing as expected and the purchase experience met your expectations. This is the standard we aim to deliver at Elica.
A new filter
I have an Elica extractor fan and needed a new filter. The ordering process was simple once I found the right internet page (thanks to customer services for the link). It was delivered when stated.
December 12, 2025
Reply from Elica
Christopher, finding the right original filter and completing the order smoothly is part of the Elica experience. Clear support and delivery as scheduled ensure continuity of performance. We look forward to seeing you on elica.com.
I find the filters very fiddly to…
I find the filters very fiddly to insert. I suggest clearer instructions or colour indicators to help line them up correctly in the extractor, so they they lock in place more easily.
December 11, 2025
Reply from Elica
Thank you, Dervilla, for sharing your experience.
Correct installation of filters is essential for proper performance, and your suggestion about clearer instructions or visual indicators is noted. Ease of fitting is an important part of the overall experience, and this kind of feedback helps us evaluate how information and guidance can be improved.
For model-specific instructions or support, the reference channel remains elica.com , Contact Us.
correct period for the guaranty.
December 14, 2025
Reply from Elica
Thank you Dusan for your feedback.
Warranty terms aligned with expectations are an essential part of the Elica experience. We’re glad this met your needs.
Product in line with expectations
Product in line with expectations,
Yet the process of my order took a big week before it gets on it way
December 9, 2025
Reply from Elica
Thank you Oliver for your feedback.
The product met your expectations, while the order processing time did not align with the standard we aim to guarantee. Your comment on the delay before shipment is noted. For any order-specific verification, the reference channel remains elica.com – Contact Us.
I have not been contacted yet
December 6, 2025
Reply from Elica
We need to clarify this.
The request you submitted on our website was a product registration, not a support request, and it does not activate a customer care contact.
If you require assistance, you must contact us via the dedicated support page on elica.com – Contact Us. This is the only channel that allows your request to be correctly received, tracked, and handled.
Control buttons are nightmare
Control buttons are a nightmare. Whoever invented it never used it. If you use 3 or 4 burners, it is not possible to control it with one minus button for control of 4 burners, an extractor, and time control. To keep it clean is a disaster. The buster limits the second burner to 7 or 8 not 9. And it is not power logic as Elica sugested but too weak fans so the it limits the power! The hob is simply too hot!!!When 4 hubs are working, the power is limited, and burners do not keep temperature. The worst think is if you put a burner on 5 it works like 1 or 2 and then switches to 5 . It takes ages to boils soemthing or you will overboils it. The power buster does not simply work. The power logic is not good. I had another company hob, and it always kept the desired temperature even if 4 burners were working and two were in booster mode. When a pot was removed from an old burner after a minute, it switched off automatically. It does not work with Elica. If you put an empty pot on the same spot, you will burn it .
When you had overboiled water in the old hob, it had automatically switched off all burners. Elica does not have it.
And the old hob was over 15 years old. I should have kept the old one, but I thought after 15 years the technology was better, and the extractor was a good add on but I was gravely mistaken. Never trust the reviews. Unbelievable. Even my first 20 years old hob was better, although similar to Elcia in many ways.
The worst induction hob I have ever had.
December 10, 2025
Reply from Elica
We take note of your feedback. The behaviors you describe are linked to power management logic on induction hobs when multiple zones are in use, but they must remain within defined specifications.
To verify whether your product is operating correctly or if a technical issue is present, contact us via elica.com – Contact Us with the model and serial number. This allows our technical team to check your specific configuration.
Failed to adequately address issue…
Contacted Elica to advise them that they sent out the wrong carbon filters with new extractor fan. They did not address the issue, they just redirected me to a local supplier to purchase the correct filters - their response states that they had no record of my order, would it not have made sense to note this in their reply to me and conduct further investigations / ask questions?
November 19, 2025
Reply from Elica
We need to clarify this. We do not have any record of your order in our database, so we are unable to trace the purchase or verify the filters supplied. For this reason, we could not proceed with a direct replacement.
If the order was placed on the official Elica website, please contact us via elica.com – Contact Us, including the order reference and product details. This is the only way for our team to verify the purchase and resolve the issue correctly.
Reply from Elica
Thank you for your feedback.
A quality product combined with a simple, smooth process is part of the Elica experience. We look forward to seeing you on elica.com.
The product itself seems good
The product itself seems good, but the descriptions at the point of sale are misleading and unhelpful.
I purchased this extractor hood assuming that all components required for recirculation mode were included, or at the very least clearly listed as additional items to buy. Unfortunately, this was not the case. As a result:
The overall cost ended up being higher than expected.
I experienced delays in getting a fully functioning appliance.
I strongly recommend updating the product information — both on your own site and through resellers — so that customers are properly informed about what is and isn’t included when purchasing this appliance.
December 1, 2025
Reply from Elica
We take note of your feedback and clarify the context.
Elica extractor hoods can be installed in different configurations. Components required for recirculation depend on the specific model and installation and are therefore supplied as dedicated accessories, not always included by default. This allows flexibility across different setups.
That said, clarity at the point of sale is essential. Your comment regarding product descriptions, both on our website and through resellers, is noted as an area for improvement.
For any verification on configuration, compatibility, or required accessories for a specific model, the reference channel remains elica.com – Contact Us, where complete and model-specific information is available.
The cooktop arrived with crooked glass
The cooktop arrived with crooked glass. The manufacturer sent a service technician, but he said there’s no adjustment option for this model. It’s now the fourth week that I’ve been unable to cook, and it really feels like no one cares about resolving the issue quickly.
December 1, 2025
Reply from Elica
To allow the case to be reviewed correctly and traced in our system, it is necessary to contact us via elica.com – Contact Us, quoting the service visit and the product serial number. Only through our official channels can the case be properly verified and managed.
Reply from Elica
Thank you for your feedback.
Fast and reliable delivery is part of the Elica experience. We look forward to seeing you on elica.com.
timely and wonderful product
November 28, 2025
Reply from Elica
Thank you, Victor.
A wonderful product delivered on time is part of the Elica experience. We look forward to seeing you on elica.com.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.