From start to finish Elite Wheels made the whole process easy!! I had a few questions regarding the wheels as I had opted to upgrade the hubs to Dt Swiss 350, the follow up process was on point every... See more
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These are quite simply the best wheels I’ve ever owned. The Elitewheels Helix are incredibly light, reactive, and surprisingly aerodynamic for their profile. Thanks to the wide rim bed, my 30mm ti... See more
Company replied
Amazing the GNAR XC 29 mtb Wheels.... i use this from January 2026 until today in my day to day use, and in more than 15 competitions with a rigid scott scale frame and are AWESOME.... the reactivity,... See more
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Company details
Written by the company
Since 2013 Elitewheels’ business philosophy has been focusing on the research and development of carbon fiber and composite materials. We are committed to manufacturing lightweight carbon fiber bicycle wheels. Since we produce and market all by ourselves, we have reduced a lot of intermediary links, so we can more directly obtain customer feedback and reduce costs. Our goal is to change the way you think about carbon bike wheels by delivering premium products at radically fair prices. With advanced concepts and diversified development strategies, Elitewheels has continued to grow and become a well-known brand in the industry ever since its inception. The number of distributors keeps swelling. And we are aiming to build a huge dealer system to support our global customer service.
Contact info
183 Xingqian Rd Jimei District, Xiamen, Fujian province, 361022, Xiamen, China
- +8619835650825
- service@elite-wheels.com
- elite-wheels.com
4.9
Excellent
761 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Drive 50V wheelset & quality customer support
I purchased a Drive 50V Rim brake wheelset and the customer experience from start to finish has been second to none. The wheels took roughly 4 weeks to arrive in the UK and arrived well packaged with some really nice extras thrown in. Tubeless valves, spare spokes, a multi-tool, sunglasses etc.
I experienced an issue with the front wheel where the brakes would grab a particular area of the rim, this was really noticeable at slower speeds and caused the bike to surge/kangaroo when coming to a stop. After a short email exchange where we troubleshooted possible causes, a new wheel was shipped to me at no extra cost once it was confirmed to be a problem with the original wheel itself. The replacement wheel rides perfectly and the customer support has been exceptional throughout with responses to my emails being received next day 99% of the time.
Quality products with a customer experience to match. Would highly recommend to anybody, particularly to those who are perhaps nervous about what happens if a quality issue arises with their order.
December 30, 2025
Unprompted review
Reply from Elitewheels
Hi Niall,
Thank you for your glowing feedback on the Drive 50V wheelset and our customer service!
We’re thrilled to hear you were satisfied with the 4-week UK delivery, well-packaged shipment, and included extras like tubeless valves, spare spokes, and sunglasses.
It’s great to know you had a smooth resolution with the brake issue—shipping a replacement wheel at no extra cost and our next-day email support 99% of the time.
Your recommendation means a lot, and we’re committed to delivering quality products with exceptional service. Thanks for choosing Elitewheels!
Elitewheels Marvel 50D II review
I’ve bought the Elitewheels Marvel 50D II in Juli and been riding them for a while now and I’m impressed. The wheels run very true and feel comfortable. Handling is excellent, with low sensitivity to crosswinds and a clear aero benefit from the modern U-shaped profile that you can feel. With 23 mm internal and 31 mm external width, they suit 28–32 mm tires at best in my opinion. My set weighs 1520g - i've weighed them myself. Tubeless ready with tape and valves included, they are an ideal upgrade for aero gains and weight savings compared to my standard aluminium wheels. The customer service was excellent - i've changed my mind a couple of times regarding the right wheel depth and they patiently changed my order. I would buy from elitewheels again. I never had any trouble with the wheelset so for but i think if there would be any issue, the customer service would solve that problem quickly.
July 17, 2025
Unprompted review
Reply from Elitewheels
Hi Sebastian,
Thank you so much for sharing your thorough, long-term experience with the Elitewheels Marvel 50D II—this means the world to us!
We’re thrilled to hear you’re impressed with how true, comfortable, and excellent the handling is, with low crosswind sensitivity and a clear aero benefit from the U-shaped profile. Your detailed specs (1520g weight, 23mm internal/31mm external width) are spot-on, and we’re glad you love how they pair with your tires.
It’s amazing to know the wheelset is an ideal upgrade for aero gains and weight savings over your aluminum wheels, and that our customer service was patient and helpful when you changed your mind about the wheel depth. We’re so grateful you’d buy from us again, and we’re confident we’d handle any issues quickly too.
Thanks for choosing Elitewheels, and here’s to many more great rides with your awesome Marvel 50D II!
Great customer support
Great customer support! Fast reply and helpful.
December 26, 2025
Unprompted review
Reply from Elitewheels
Hi Daniel,
Thank you so much for your awesome feedback—we’re thrilled to hear our customer support was fast, helpful, and great!
Your kind words mean a lot, and we’re so glad we could assist you effectively. Thanks for choosing Elitewheels!
The customer service deserves 6 out of 5 stars
The customer service was absolutely the best, I must have asking at least a dozen questions regarding specs, compatibly, and shipping over multiple emails and Martin from customers service always was quick to reposed with very honest information.
November 10, 2025
Unprompted review
Reply from Elitewheels
Hi Marc,
Thank you so much for your wonderful feedback—6 out of 5 stars for our customer service means the absolute world to us!
We’re thrilled to hear Martin was quick to respond to all your questions about specs, compatibility, and shipping, and that he provided you with honest, helpful information every step of the way. Going the extra mile for our customers is exactly what we strive for, and it makes us so happy to know that came through for you.
Thanks for taking the time to share your experience, and we hope you love every moment with your Elitewheels gear!
TT rim brake bundle
I ordered a TT rim brake bundle and received them on time despite the many purchases on Black Friday. Thank you for the cooperation from the site regarding the details of my order. Extremely fast communication and competent help - they literally respond in seconds. Regarding the product - I am very satisfied with the quality of the performance. Precise workmanship, reliable, beautiful and functional rims (for those of us who want maximum aerodynamics and speed) The packaging for transport was simply unique. I have never received a shipment so well secured for transportation.
December 23, 2025
Unprompted review
Reply from Elitewheels
Hi Димитър,
Thank you so much for sharing your awesome experience with your TT rim brake bundle order!
We’re thrilled to hear your package arrived on time even amid the busy Black Friday rush, and that you were impressed with our quick, competent communication and support when sorting out your order details—responding in seconds is exactly how we want to take care of our customers.
It means the world to us that you’re satisfied with the precise workmanship, reliability, and aerodynamic performance of the rims—they’re made to help riders like you chase maximum speed, and it’s fantastic to know they deliver. We’re also proud our one-of-a-kind secure packaging kept your order safe during transit; that level of care matters a lot to us.
Thanks for choosing Elitewheels, and here’s to many fast, smooth rides with your new TT rims!
Best Rim Brake Wheels you can get today !
I have been looking for a long time for a pair of rim brake carbon wheels that are light weight, and good quality & affordable.
Since mayor corporations are pushing everyone even pro riders to use disk brake nowadays, this task wasn't easy.
Used wheelsets are an option, but there is always the warranty & quality factor, you dont know how much of their usage history.
Elite are obviously not the only ones offering this rim brake option.
But the "other", companies rather than selling rim brakes, right now.
They seem more like that they are "getting rid off" their stock, so obviously
That does not look like I will get support in the near future from them, and alsothey only offer 2 year warranty.
So I rather stick to elite, that are currently handling rim brakes, & get 3 years warranty, even recently they released a new model, and I can also get parts in case I need to replace them for the wheelset.
Also they have the lightest models in the market, that you can get without having to break your savings. (search for it)
They also offer shipping to Mexico, which is also a great plus, some other brands do not send to MX, I asked them via email & chat. (just be aware of the "hidden fees" that UPS charges you; I dont mind paying regular taxes, but UPS "extra" charges are horrendous, plus they scratched the packaging =(, that is the only unpleasent thing I experience during the whole process.)
So that is 1 side of the equation.
The chat customer service is awesome, I had like 3 long conversations, with different persons, and all of them were very attentive, and answered all my questions, even about "specifications", about the wheels, the carbon spokes sizes, shipping details, next releases, etc.
They even shared with me pictures, to solve my doubts, and you get in you email, the whole conversation, so you can check it back later if you want.
They also reply to your emails, in case you don't want to use the chat.
So I am pretty satisfied with the choice I made, If you are reading, I hope it helps you out. I am grateful that Elite is still offering Rim brakes today.
Atte.
Richard S.
December 15, 2025
Unprompted review
Reply from Elitewheels
Hi Richard,
Thank you so much for taking the time to share such a detailed, thoughtful review—this means the absolute world to us!
We’re thrilled to hear you consider our rim brake wheels the best you can get today, and we totally get how hard it is to find quality, lightweight, affordable rim brake carbon wheels these days (especially with major brands shifting to disc brakes). It means a lot that you value our ongoing support for rim brakes, 3-year warranty, accessible parts, and that we’re not just “clearing stock”—we’re committed to this category, even with new models coming out.
We’re also glad we could ship to Mexico (and sorry about the UPS hidden fees and scratched packaging—that’s never ideal!), and that our chat and email customer service lived up to your expectations: attentive, thorough, and ready to share details (even photos!) to answer all your questions.
Your satisfaction with the choice you made, and your kind words about how we’re keeping rim brake options alive, are incredibly motivating. Thank you for trusting Elitewheels, and we hope your new wheels bring you countless amazing rides!
Quality wheels at a great price.
These wheels are high quality and customer service is the best!
The addition of the Drive Helix68DCS Wheelset is a game changer!
October 3, 2025
Reply from Elitewheels
Hi Tommy,
Thanks so much for your amazing feedback! We’re thrilled to hear you love the high quality of our wheels and that you think our customer service is the best—that’s exactly what we strive for.
It’s awesome to know the Drive Helix68DCS Wheelset has been a game changer for you too! We’re so grateful you chose Elitewheels, and we hope these wheels bring you countless great rides ahead.
Good customer service
I ordered a wheelset from Elite Wheels.
The original order was lost after 38 days, and I only found out after chasing them for an update—they never proactively communicated the issue.
They did however ship another set of wheels which arrived in good time and are of great quality. I believe, tried their best to make good and technically although annoying to me, things getting lost isn't their fault.
Tracking with "17Track" is pretty awful. But apart from that they did good.
October 24, 2025
Unprompted review
Reply from Elitewheels
Hi Karl,
We’re truly sorry to hear about the deeply frustrating experience you’ve had with your order—from the lost original shipment and lack of proactive communication, to the unaddressed requests for expedited shipping and missing voucher, this falls drastically short of the service we strive to provide, and we apologize sincerely.
We want to assure you that we’re doing everything we can to resolve this for you: your new wheels are already on their way, and we hope they reach you as quickly as possible.
Thank you for your patience (which we know has been tested) and for bringing these critical issues to our attention—we’re committed to reviewing and improving our processes to prevent situations like this from happening again. Please don’t hesitate to reach out if you need further updates on your shipment.
EXCELLENT
EXCELLENT! EXCELLENT! And EXCELLENT Customer Service! They are by faaaaarrrr the best brand ever to deliver the best and icing on the cake is that they have an outstanding customer service specifically for the man of the show, Mr Martin who is a sale manager or executive at elite wheels and he really helped me out in sorting the wheels at my desired timeframe Infact 5 days earlier than expected!! Waiting time for your shiny lightweight glossy wheels would take anywhere between 20-30 days but Martin managed to tackle this order within no time! I got an email from this gentleman in just 12 days, “Your wheels have been dispatched” and i was more than just happy! Good work Martin & Team! Can’t wait to receive my wheels!
Thank you!
December 10, 2025
Unprompted review
Reply from Elitewheels
Hi Arslan,
Wow—thank you so much for your incredibly enthusiastic feedback! We’re absolutely over the moon to hear you think our wheels and customer service are EXCELLENT (times three!)—and we’re thrilled Martin went above and beyond to get your order to you 5 days earlier than expected.
It means the world that Martin’s dedication (and the whole team’s hard work) made your experience so great, from cutting down the wait time to keeping you updated every step of the way. We’re just as excited as you are for you to receive your shiny, lightweight wheels—and we know they’ll be worth the (shortened!) wait.
A huge thank you for singing Martin’s praises and trusting Elitewheels—we’ll make sure to pass along your kind words to him and the team. Enjoy every moment with your new wheels, and here’s to many amazing rides ahead!
Fantastic wheels, fast shipping and excellent customer service.
The wheels are awesome, very well built and lightweight. My ebike is now ligther and more enjoyable. They are also nice and good looking. I had to replace the valve because of Bosch sensor.
The shipping is fast (15-20 days) and the customer service is excellent. I needed a replacement part and it came in 3 days!
I recommend these wheels for all your bikes if you want something nice, good, durable and with perfect customer support.
December 10, 2025
Unprompted review
Reply from Elitewheels
Hi Luis,
Thank you so much for your detailed and wonderful feedback! We’re absolutely thrilled to hear you love the fantastic wheels—their solid build, lightweight design, and great looks, plus how they’ve made your ebike lighter and more enjoyable to ride, mean the world to us.
It’s awesome that shipping was fast (15-20 days) and that your replacement part arrived in just 3 days—we’re proud to deliver both great products and responsive customer service. We hope the valve replacement for your Bosch sensor was smooth too!
Your recommendation for our wheels (and our support) means everything, and we’re grateful you chose Elitewheels. Enjoy every ride on your upgraded ebike!
Excellent customer service
Excellent customer service, very reactive !
wheels are awesome !
December 9, 2025
Unprompted review
Reply from Elitewheels
Hi Cédric,
Thanks for your fantastic feedback! We’re thrilled to hear you loved our reactive customer service and think the wheels are awesome—this means so much to us.
Enjoy every ride, and thanks for choosing Elitewheels!
Communication was great
Communication was great, especially with the changes that i made , replacment back up spokes arrived in several days. To north America.
October 3, 2025
Reply from Elitewheels
Hi Joe,
Thanks for your awesome feedback! We’re thrilled to hear our communication met your expectations, even with the changes you made to your order.
It’s fantastic that your replacement backup spokes arrived quickly in North America too—we’re glad we could get those to you without delay. Thanks for choosing Elitewheels, and enjoy your rides!
The service and quality is well worth it !!
The service and quality of there wheels are great. Excellent customer service above and beyond others I have dealt with. The pricing was great for what you get. I can see why others, even though there products are good, the communication isn't so great so it's peace of mind to know all the way. Thanks keep up the great service !
Buy with these guys you won't regret it.
Les
USA
October 3, 2025
Reply from Elitewheels
Hi Les,
Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear you think our service and wheel quality are well worth it, and that our customer service went above and beyond what you’ve experienced with other brands.
It means the world to us that you appreciate the great value for money and the clear communication that gave you peace of mind every step of the way. We’re grateful for your recommendation and are so happy you feel confident buying from us—we’ll definitely keep up the great service!
Enjoy every ride on your wheels, and thanks for being part of the Elitewheels family.
Very efficient and fast customer service
Just ordered a wheelset based on other review, customer service and assistance is very efficient and prompt. Amazing experience, way better than many other mainstream brands. No doubts about the quality of the wheels.
December 1, 2025
Unprompted review
Reply from Elitewheels
Hi Alfredo,
Thanks for your fantastic feedback! We’re thrilled to hear you had an amazing experience with our efficient and prompt customer service—especially that it’s even better than many mainstream brands.
It means the world that you trusted our wheels based on other reviews, and we’re confident they’ll live up to your expectations for quality. Enjoy every ride, and thanks for choosing Elitewheels!
Reply from Elitewheels
Hi Justin,
Thanks for your fantastic feedback! We’re absolutely thrilled you love the wheels and found our customer service exceptional.
It means the world to us that you’re so happy with your experience, and we hope you enjoy every ride ahead.
Great customer service
The quality of the rim, hub, and spokes is really great, and customer service is very helpful. Had a small issue with my order but customer went above and beyond to correct it.
July 3, 2025
Reply from Elitewheels
Hi Chris,
Thanks so much for your great review! We're thrilled you love the quality of the rims, hubs, and spokes, and that our customer service was helpful.
We're also glad we could go above and beyond to fix the small issue with your order.
Really appreciate your support!
So Great I Bought Two Wheelsets
I bought two sets of your Drive II Mixed Depth Wheelsets. The first was for my gravel bike. The first time out on them I set a PR on a 64km ride with about 900m climbing. These wheels were super stabile when descending and in the wind. Because they were so exceptional I purchased another set for my endurance bike. Your company is awesome and I would highly recommend your products to other cyclists.
September 21, 2025
Unprompted review
Reply from Elitewheels
Hi Roger,
Thanks for your amazing feedback and trust—we’re thrilled you loved the Drive II Mixed Depth Wheelsets so much you bought two sets!
It’s incredible to hear the first set helped you set a PR on your 64km gravel ride (with 900m climbing) and impressed with their stability on descents and in wind. We’re stoked they’re now enhancing your endurance bike too.
Your high recommendation means the world to us. Enjoy every PR-worthy ride, and thanks for choosing Elitewheels!
BANG BOOM BANG - these guys are incredible
Once upon a time... that's how all fairy tales begin in Germany... an order for a pair of EliteWheels HELIXdrive CS. Despite being informed in advance that delivery from China to Germany can take up to six weeks, I couldn't help myself and kept pestering customer support about the status of my order. And what can I say... the support team is incredible, fast, always friendly and provides information that gets straight to the point. 5 out of 5 stars for customer service.
And like all good fairy tales, mine had a happy ending... after about 7 weeks, I finally received my delivery... and what can I say, I love the new rims, they're a dream... the price-performance ratio is absolutely top notch. The workmanship quality is just as you would expect, I would order from EliteWheels again anytime.
November 11, 2025
Unprompted review
Reply from Elitewheels
Hi Andre,
What a wonderful “fairy tale” of your EliteWheels Drive HELIX CS journey—thank you for sharing!
We’re thrilled our support team earned 5/5 stars with their fast, friendly, and to-the-point responses, even with your frequent check-ins. Sorry for the slight 7-week delivery wait (beyond the estimated 6 weeks) from China to Germany, but we’re over the moon the wheels were worth it—loving the dreamy rims, top-notch value, and great workmanship.
Your trust means everything, and we can’t wait to be part of your next cycling “fairy tale.” Enjoy every ride!
This guys are next level
This guys are next level. The service, the follow up, the customer support. I feel looked after every time I contact them. You can feel the attention to detail in every aspect of their wheels. The statics, the packaging and more importantly, the power transfer and smooth ride. I actually love the hub sound. They also have follow my order since I contacted them before purchase till I received and tried my wheeels. I have become a big fan and I know this is only my first pair of wheels. I actually want to go for the disc wheel next year.
November 18, 2025
Unprompted review
Reply from Elitewheels
Hi Carlos,
Wow—thank you for this incredible feedback! We’re absolutely over the moon to hear we’ve earned your trust as a “next level” brand, from our service and follow-up to the customer support that makes you feel looked after every step of the way.
It means the world that you notice the attention to detail in everything—from the wheel design and packaging to the seamless power transfer, smooth ride, and that iconic hub sound you love. We’re so glad we could walk with you from pre-purchase questions to receiving and testing your wheels, and we’re thrilled to have gained such a passionate fan!
Hearing you’re already planning to get a disc wheel next year has us so excited—we can’t wait to help you with your next set. Enjoy every ride on your current wheels, and here’s to many more awesome cycling moments with Elitewheels!
Five star support ,i have problem with…
Five star support ,i have problem with a rear hub and Freewheel body ,the support of elitewheels send me all new .fast and free
October 23, 2025
Unprompted review
Reply from Elitewheels
Hi Paulo,
Thanks for your amazing feedback! We’re thrilled to hear our five-star support could resolve your rear hub and freewheel body issue quickly—sending you all new parts at no cost is exactly how we want to stand by our riders.
It means the world that you trust us to fix things right, and we hope your wheels are back to performing their best. Enjoy every ride!
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